News, Guides & Insights

How Microsoft Co-pilot Can Boost Business Productivity: Ask Your MSP Today

Staying ahead of the competition requires more than just hard work—it requires smart work. Microsoft Co-pilot, an AI-powered tool integrated into Microsoft 365, is designed to...

Phishing Resistant MFA: The New V2 Standard of Multi-Factor Authentication

In today’s digital age, cybersecurity threats are evolving at an alarming rate. One of the most common attack vectors is phishing, where cybercriminals trick individuals...

Stephen joins the Managed IT Services team

This talented service technician brings a wealth of knowledge, experience and genuine passion from both the IT and AV industry. In addition to working with IT providers, Stephen...

Alona joins the Service Administration team

As an experienced IT service technician / coordinator, Alona joined us to become our service department’s primary dispatcher / service coordinator. In addition to technical...

Artificial Intelligence (AI) improving Service Delivery and Efficiency for Managed IT Service Providers

In today’s fast-paced and service oriented society, Managed IT Service Providers (MSPs) much like Epic IT, face the challenge of delivering top-notch service while...

Epic IT and HBF Run For A Reason

Last Sunday, nice energetic Epic IT team members participated in the HBF Run For A Reason. An event where each year, thousands of participants choose a charity and fundraising...

Denzel joins the Managed IT Services team

This week we were fortunate enough to have Denzel join our Managed IT Services team. Making it by far our largest team to date. A testament to our ongoing growth and further...

Enhancing Cybersecurity Maturity: The Essential Eight Framework for Australian Businesses

In today’s digital landscape, cybersecurity has become a paramount concern for businesses worldwide, and Australia is no exception. With cyber threats evolving rapidly,...

Ivan joins the Managed IT Services team

Another great addition to our Managed IT Services team is Ivan. In the past couple years, this talented man has gravitated towards the IT industry. Having worked previously as...

Cris joins our customer success management team

Last week, we had the pleasure of this gentleman joining our ranks. Cris is a seasoned professional with over 15 years of industry experience, who will be contributing to managing...

Francis joins the service team

Last month, Francis joined our service team to assist with service ticket management and proactive services. Francis has immediately made a fantastic start working closely with...

Evan joins the service desk team

Earlier this year, Evan joined the Epic IT Managed IT Services team in Perth. As a bright, highly motivated lad, Evan didnt take too long to integrate with the team and have a...