We are a 35-person managed IT and cyber security company headquartered in North Perth. Since 2003, we have supported businesses across Perth, Sydney, and Brisbane with IT that actually works.
Years in business
Businesses supported
Client retention rate
Average answer time
Greg Markowski founded Epic IT in 2003 out of a North Perth office with a straightforward proposition: give small and medium businesses the same quality of IT support that large enterprises take for granted. That idea still drives everything we do.
Over the past two decades, we have grown from a small IT support operation into a full managed services provider covering managed IT, cyber security, and AI services. We were named in the CRN Fast 50 in 2013, 2018, 2024, and 2025 as one of Australia’s fastest-growing managed service providers. Today, our team of 35 professionals operates from three offices in Perth, Sydney, and Brisbane.
In 2024, we became one of the first MSPs in Australia to deploy Anthropic’s Claude as a managed AI platform for clients. We hold Microsoft Solutions Partner designations for Security and Modern Work, and our operations are ISO 27001 certified. These are not marketing badges. They reflect how we actually run the business and protect client data.
Three core services, one team, no finger-pointing between providers.
24/7 monitoring, helpdesk, onsite support, and vCIO advisory. We manage your entire IT environment so you can focus on running your business. IT support in Perth that just works. Fixed monthly cost, no surprises.
Essential Eight, SMB1001, penetration testing, EDR, and security awareness training. Cyber security delivered by the same team that manages your IT, not a bolted-on third party.
AI governance, managed Claude deployment, shadow AI discovery, and readiness assessments. Governed AI that connects to your business systems and actually gets used.
Our three core values are enablement, leadership, and success. Enablement means we give our clients and our own team the tools and knowledge to do their best work. Leadership means we take ownership of problems rather than passing them on. Success means we measure ourselves by client outcomes, not billable hours.
We back this up with a 90-day money-back guarantee. If you are not satisfied within the first three months, we refund your onboarding fee and pay you $5,000. No questions asked. We also offer a $100 JB Hi-Fi voucher if we miss our SLA commitments. These guarantees exist because we are confident in the service, and because we think accountability should be more than a word on a slide deck.
We do not lock clients into long-term contracts. Every client who stays with us, stays because the service is worth it. Our 98% retention rate across 100+ businesses tells that story better than we can. If you want to understand what makes a good IT company, we wrote a guide on the seven mistakes Perth businesses make when choosing an IT provider.
Independently verified. Regularly audited. Not just logos on a website.
Our internal security management system is independently audited every year. When we tell clients their data is safe with us, we have the certification to prove it.
Security and Modern Work designations. Our engineers are Microsoft-certified and we are audited by Microsoft annually to maintain partner status.
Named four times (2013, 2018, 2024, 2025) as one of Australia’s fastest-growing managed service providers. Growth built on client retention, not churn.
One of the first Australian MSPs to deploy Claude as a managed AI platform for clients. We use it internally too, because we do not recommend tools we do not use ourselves.
35 people across Perth, Sydney, and Brisbane. Engineers, consultants, and account managers who answer the phone, come onsite, and take ownership of your IT.
We deliver tailored IT across the industries we specialise in that depend on us.
At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
Call Us
1300 EPIC IT
Email Us
info@epicit.com.au
Perth HQ
HQ – Unit 2, 62 Angove Street North Perth WA
Queensland Office
12 The Cct, Brisbane Airport QLD
Sydney Office
Unit 3, 104 Anglesea Street, Bondi NSW
Want to know more? Find our Privacy Policy and Terms of Use.
