Epic Enterprises (WA) Pty Ltd trading as Epic IT, ABN 40 121 238 293
Version 1.1
Effective 11 November 2026
The version of these terms in force on an invoice’s date applies to that invoice. Earlier versions are available on request.
How these terms fit with your agreement
If you have signed a Managed Services Agreement (MSA), a Professional Services Agreement (PSA) or the Epic IT General Terms with us, that agreement governs the services it covers. When you accept an Epic IT quote, it becomes an Order Form for the hardware, software and subscriptions on it.
These terms apply to:
- everything on an invoice that a signed agreement does not cover
- customers who do not have a signed agreement with us
If these documents conflict:
- your signed agreement governs the services it covers
- the accepted quote governs the hardware, software and subscriptions on it, and any special conditions written into it apply as your agreement provides
- these terms apply to anything neither of them covers
Prices
- Prices are in Australian dollars and exclude GST unless stated otherwise.
- Quoted hardware prices depend on distributor availability when the order is placed.
- Shipping and handling charges apply where the quote or invoice shows them.
Payment
Invoices are due 14 days from the invoice date, unless your agreement or quote says otherwise.
You can pay by EFT (our bank details are on the invoice) or by card. We don’t charge a surcharge for card payments.
If an invoice is overdue:
- we send reminders at 7, 14 and 21 days after the due date
- we may charge simple interest on the overdue amount at 5% per year, calculated daily
- you agree to pay our reasonable costs of collecting it
- if the invoice is still unpaid 35 days after its due date, we may pause all work on your account after giving you 7 days’ written notice
Questions about an invoice
If you dispute an invoice, tell us in writing within 14 days of the invoice date. Email accounts@epicit.com.au and say which lines you dispute and why.
The undisputed amount is still due by the due date. While we work through the dispute with you in good faith, we won’t charge interest on the disputed amount.
This doesn’t limit your rights under the Australian Consumer Law.
Hardware and software
- We keep ownership of goods until they are paid for in full.
- Risk in the goods passes to you on delivery.
- Hardware comes with the manufacturer’s warranty, and we help you make warranty claims.
- Software is licensed to you by its vendor, on the vendor’s terms.
Subscriptions
When you order a subscription, such as Microsoft 365, you commit to the term shown on the quote. If the quote doesn’t show a term, the vendor’s minimum term applies.
- You can’t cancel or reduce a subscription during its term, except where the vendor allows it.
- Charges for the rest of the term remain payable.
Professional services
We charge for professional services as quoted.
- Work outside the quoted scope needs your written approval. We bill it at the rate in your agreement or, if you don’t have one, at the pay-as-you-go (PAYG) rate shown on the quote you approved.
- Our work is warranted for 30 days from completion. If you find a defect in our work in that time, we fix it at no cost.
- You agree to give us timely access to the systems, data and people we need to do the work.
Cancellations, returns and faulty goods
- Once we have placed an order with our supplier, you can’t cancel it if it is for a special-order or non-returnable item, or for a subscription.
- We accept change-of-mind returns at our discretion, and the supplier’s restocking fee may apply.
Faulty goods and services are covered by the consumer guarantees:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
To report a fault, contact us using the details below.
Liability
To the extent the law allows, and unless your agreement says otherwise:
- our liability is limited to the value of the goods or services the claim relates to
- we are not liable for indirect or consequential loss
Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.
Termination
Unless your signed agreement sets a different notice period, either of us may end a quoted engagement by giving the other 14 days’ written notice. We then invoice:
- work done up to the date the engagement ends
- hardware already on order
- committed subscription charges
Privacy
We handle personal information as set out in our Privacy Policy.
Changes to these terms
We may update this page. The version in force on an invoice’s date applies to that invoice.
Governing law
These terms are governed by the laws of Western Australia.
Contact us
Epic Enterprises (WA) Pty Ltd
Unit 2, 62 Angove Street, North Perth WA 6006
Phone: 1300 EPIC IT (1300 374 248)
Email: info@epicit.com.au
Accounts and invoice questions: accounts@epicit.com.au
Website: www.epicit.com.au