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IT Support for Accountants and Financial Services in Perth and Western Australia

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IT support for accountants and financial services in Perth and Western Australia

Managed IT, TPB-aligned cyber security, and Xero, MYOB, BGL, FYI Docs, and Karbon support for Perth accounting firms, tax agents, financial advisers, and SMSF specialists. Twenty-two years in the industry.

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22+

Years in business

36s

Average call answer time

98%

Client retention rate

4.9★

Google rating

IT services built for Perth accounting and financial services

Epic IT has been delivering managed IT services for accounting firms, tax agents, financial advisers, and SMSF specialists since 2003. Twenty-two years working with Perth CBD partnerships, West Perth financial planning practices, suburban accounting firms in Applecross and Joondalup, and SMSF specialists running BGL and Class has given us a clear view of what an accounting practice needs from IT, and what the regulators are now expecting to see.

The compliance environment shifted hard in the last 24 months. The Tax Practitioners Board introduced sharper cyber security expectations on registered tax agents and BAS agents through revised TASA obligations and the supporting code of conduct. The ATO Operational Security Framework sets baseline standards for any practice connecting to Online Services for Agents. Practices that are also reporting entities under the AML/CTF Act carry separate AUSTRAC obligations. Financial advisers running under an AFSL face ASIC expectations on data handling and breach reporting. And every partner is being asked sharper cyber questions by professional indemnity insurers at renewal. We are one of eight industries Epic IT specialises in.

Our service agreements are sized to fit how accounting and financial services firms actually run. A 3-partner suburban practice with 12 staff on Xero looks very different from a 40-staff mid-tier CBD firm running APS or Karbon, and neither matches a boutique financial planning practice with three advisers and an AFSL. We work daily with Xero, MYOB, QuickBooks Online, BGL Simple Fund 360 and CAS 360, Class Super, FYI Docs, Karbon, APS, HandiSoft, NowInfinity, Annature, Ignition, and the ATO Online Services for Agents and Relationship Authorisation Manager behind them. Tax-season weekend and after-hours support is standard because firms work to ATO deadlines, not corporate ones.

Epic IT managed IT services for Perth accounting firms and financial advisers

Our managed IT services for Perth accountants and advisers

Seven service streams that map to how a Perth accounting practice or financial services firm actually runs in 2026. Each one is delivered by our Perth-based team and scales from a suburban partnership to a mid-tier CBD practice.

Cyber security and TPB cyber compliance for Perth accounting firms

Cyber security and TPB cyber compliance

Accounting practices hold the most concentrated dataset of client financial detail outside the banks themselves. The Tax Practitioners Board cyber security expectations, the ATO Operational Security Framework, and the Australian Privacy Principles all flow into how that data has to be protected. We implement Essential Eight maturity uplift shaped to practice operations: MFA on every account including ATO portals, conditional access on Online Services for Agents and myID, BEC-tuned secure email gateways (because tax-season impersonation attacks are constant), DLP on client tax records, and tested backup and BCDR sized for SMSF and BGL data volumes. Learn more about our managed cyber security services.

vCIO and partner-level IT governance for Perth accounting firms

vCIO and partner-level IT governance

Partners and practice principals carry personal exposure under the TPB code of conduct, AFSL obligations where applicable, and the AML/CTF Act for reporting entities. The IT and cyber questions landing in partner meetings in 2026 sit alongside PII renewal, ATO supply chain audits, and cyber incident reporting obligations. Our virtual CIO service puts a senior strategic consultant in the room for quarterly business reviews, TPB-aligned cyber and IT risk reporting, three-year IT roadmaps tied to practice growth plans, and the evidence pack you need for PI insurance renewal and ATO digital security review. Learn more about our Virtual CIO services.

Service desk and tax-season support for Perth accountants

Service desk and tax-season support

Accounting runs to ATO deadlines, not corporate ones. October 31, May 15, EOFY weekend, and the BAS quarterly cycles drive when the firm absolutely cannot afford an IT issue. Our Perth-based helpdesk answers in an average of 36 seconds, with extended hours through tax season, weekend coverage for the EOFY rush, and a named engineer who knows your APS or Karbon configuration. Onsite work covers new-partner office setups, practice mergers, and the printer-stack rebuild that always seems to happen the week before BAS is due. First call resolution sits above 80%. Learn more about our managed IT support services.

Xero MYOB BGL Class Karbon FYI Docs platform support for Perth accountants

Xero, MYOB, BGL, Karbon, and FYI Docs support

We work daily with the platforms Perth accounting practices actually run. Xero and MYOB for client ledgers and practice accounting. BGL Simple Fund 360 and CAS 360 for SMSF administration and corporate compliance. Class Super for SMSF specialists. FYI Docs for practice document management. Karbon and APS for workflow and practice management. NowInfinity for ASIC company registers. Annature and Ignition for engagement letters and signing. The job is the integration layer: Microsoft 365 identity across the stack, single sign-on, clean document flow into FYI or SharePoint, and the SBR-channelled lodgement workflows behind them. Platform choice advice stays independent because no practice platforms are owned or resold.

Microsoft 365 and identity for accounting practices

Microsoft 365 and identity for accounting practices

Most Perth practices run on Microsoft 365 alongside the practice management stack. We design and operate that environment as one platform: identity in Entra ID with proper separation between partners, accountants, and admin, Teams for client work and internal collaboration, SharePoint for document lifecycle alongside FYI or APS document management, and OneDrive for partners working between office and home. Email security is configured against the BEC and tax-season impersonation lures that target accountants specifically, and identity governance covers automated onboarding and offboarding through the seasonal staff cycle. Read more about our Microsoft 365 services.

myID ATO Online Services for Agents and RAM authorisation for Perth accountants

myID, ATO Online Services for Agents, and RAM

The ATO digital stack is its own engineering problem. myID (formerly myGovID) has to be set up properly for every staff member who lodges, Relationship Authorisation Manager permissions need to be reviewed regularly, and Online Services for Agents access has to be tied to the right authorisation level for each client. We handle the practical operations: myID enrolment and recovery for new starters, RAM authorisation reviews, OSA access tied to actual client engagements, and the cyber security baseline the ATO Operational Security Framework expects from any practice connecting to ATO digital services. Tax agent and BAS agent practices, SMSF specialists, and bookkeeping firms all sit on the same operating environment.

AI governance and managed AI for Perth accounting firms

AI governance and managed AI for accountants

Staff are already using AI to draft client letters, summarise tax rulings, and write the awkward emails to clients about overdue records. The problem is that client financial information, TFNs, and confidential advice is being pasted into free consumer chatbots without any record of where it ends up. Epic IT deploys Anthropic Claude as a fully managed AI platform for practices, connected to your Microsoft 365 environment, practice management system, and document library. Our AI governance framework covers acceptable use policies, client data protection, audit logging, and the TPB-aligned reporting your partner group will ask for. Responsible AI adoption that fits TPB and AFSL risk appetites.

Frequently asked questions about IT support for accounting firms

What IT support do Perth accounting firms need in 2026?

A modern accounting practice IT footprint covers seven streams: cyber security aligned to TPB expectations and the ATO Operational Security Framework, vCIO and partner-level IT governance, a service desk that handles tax-season and EOFY pressure, integration support for Xero, MYOB, BGL, Class, FYI Docs, Karbon, and APS, Microsoft 365 identity and email security tuned for accounting practices, ATO digital stack management including myID and Online Services for Agents, and AI governance for the tools staff are already using. Most Perth practices are strong in two or three of these and quietly exposed in the rest.

How do you handle TPB cyber security expectations and the ATO Operational Security Framework?

The TPB cyber security expectations and the ATO Operational Security Framework drive how a practice has to protect client information, manage staff access to ATO portals, and report cyber incidents. We configure the practice IT environment to support those obligations: MFA on every account that touches client data or ATO services, conditional access on Online Services for Agents and myID, secure email gateways tuned for tax-season impersonation, DLP on client tax records, immutable audit logs on practice management systems, and tested backup that can survive a ransomware event without losing client work in progress. The vCIO service produces TPB-aligned IT risk reporting that goes into the partner compliance file.

Do you support Xero, MYOB, BGL, Class, FYI Docs, Karbon, and APS?

Yes. Our engineers work daily with Xero and MYOB for client ledgers and practice accounting, BGL Simple Fund 360 and CAS 360 for SMSF and corporate compliance, Class Super for SMSF specialists, FYI Docs for practice document management, Karbon and APS for workflow and practice management, NowInfinity for ASIC company registers, and Annature and Ignition for engagement letters. The work is the integration layer: Microsoft 365 identity across the stack, single sign-on, clean document flow into FYI or SharePoint, and the SBR-channelled lodgement workflows. Platform choice advice stays independent because no practice platforms are owned or resold.

How do you handle BEC and email fraud during tax season?

Tax season is the highest-risk window for accounting practices. Attackers run impersonation campaigns referencing real ATO deadlines, real SMSF audit dates, and real client-partner relationships. We harden practice Microsoft 365 against the specific attack pattern: MFA on every account, conditional access blocking legacy authentication, BEC-tuned secure email gateways, real-time alerts on mail forwarding rule changes, and DLP rules that flag TFNs and bank account numbers being sent outbound. Staff training is shaped around the exact lure patterns we have seen used against Perth practices, including impersonation of partners, clients, and the ATO itself. For firms hit by BEC, we run forensic review and AUSTRAC-aligned breach reporting where required.

Can you support financial advisers and AFSL-licensed practices?

Yes. Financial advisers running under an AFSL or as authorised representatives carry their own compliance overlay: ASIC expectations on data handling, breach reporting under the Notifiable Data Breaches scheme, Financial Adviser Standards conduct obligations, and recordkeeping obligations on client advice. We configure access controls, audit logging, and document retention to support those obligations, and our vCIO service produces AFSL-aligned IT risk reporting alongside the standard practice reporting. Where the practice runs both accounting and financial advice arms, we segment data and identity properly between the two.

How do you price IT support for practices of different sizes?

Our practice agreements are priced per active staff member, with a separate fixed cost for the underlying infrastructure (servers, network, identity, practice management system integration, ATO digital stack). That scales cleanly from a 3-partner suburban practice with 12 staff on Xero to a 40-staff mid-tier CBD firm running APS or Karbon, and on to financial planning practices and SMSF specialists. Pricing is locked for the term of the agreement, with a documented true-up at year-end for headcount changes and seasonal contractor onboarding. Book a free assessment for a written proposal scoped to your team size, sites, and current IT stack.

Further reading: Essential Eight compliance guide for Australian organisations.

Further reading: cyber security best practices for Australian businesses.

Further reading: IT budgeting guide for Perth organisations.

Ready to talk?

Book a free IT and cyber security assessment tailored to your accounting practice, financial planning firm, or SMSF specialty business. Perth metro and regional WA. Twenty-two years in the industry.

Book a Free Assessment