Managed IT, high-performance CAD workstations, cyber security, and project data management for civil, structural, mechanical, and multidisciplinary engineering consultancies. 12d Model, Civil 3D, Revit, Bluebeam. Twenty-two years in the industry.
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Epic IT has been delivering managed IT services for engineering firms since 2003. Twenty-two years supporting civil, structural, mechanical, electrical, and multidisciplinary consultancies, from ten-person specialist practices to firms running project teams across multiple states, has taught us where engineering IT actually breaks: workstations that cannot keep up with the model, project data scattered across servers and inboxes, and site engineers who cannot get to the files they need.
Engineering firms have a workload most IT providers never see. 12d Model, AutoCAD Civil 3D, Revit, MicroStation, and Bluebeam Revu demand serious workstation specification, GPU planning, and licence management. Design files run to gigabytes and have to move between office, site, and client without versions forking. Documentation has to hold up under ISO 9001 quality systems and ISO 19650 information management when a project demands it. And the IP sitting in your models, tender submissions, and client designs is exactly what attackers target.
Our agreements are built around billable-hour reality. Engineers losing twenty minutes a day to a slow workstation is a project margin problem, not an IT ticket, so we engineer the environment for performance first: properly specified CAD workstations, project data structured in SharePoint or on hybrid file infrastructure, fast remote access from site, and security that protects client IP without getting in the way of delivery. We are one of eight industries Epic IT specialises in, and we work alongside our dedicated construction industry practice on joint delivery projects.
Eight service streams that map to how an engineering consultancy actually runs in 2026. Delivered from our Perth, Sydney, and Brisbane offices and scaled from a ten-person specialist practice to a multi-state consultancy.
When a drafter’s workstation locks up mid-model, waiting hours for a callback burns billable time. Our helpdesk answers in an average of 36 seconds, with a 15-minute first response target and engineers who understand the difference between a Windows problem and a Civil 3D problem. Onsite support covers workstation builds, plotter and large-format printing, office fit-outs, and project room setups. First call resolution sits above 80%. Learn more about our managed IT support services.
We specify, build, and manage the workstations your design software actually needs: GPU selection matched to 12d Model, AutoCAD Civil 3D, Revit, MicroStation, and Bluebeam Revu, memory and storage sized to your typical model, and a refresh cycle planned against project demand rather than guesswork. Licence management covers Autodesk, Bentley, and 12d subscription and network licensing so seats follow the work. When software vendors change licensing models, and they do, we handle the transition before it becomes a project blocker.
Engineering project data is big, versioned, and shared with clients, contractors, and review panels. We build the data layer: SharePoint project structures with proper metadata, hybrid file infrastructure where model sizes demand local performance, transmittal workflows, and retention that supports ISO 9001 quality obligations and ISO 19650 information management on projects that require it. Version forking between office and site stops being a weekly incident.
Your models, tender submissions, and client designs are commercially sensitive IP, and engineering firms sit in the supply chain of critical infrastructure, defence, and mining clients who now audit their consultants’ security posture. We implement Essential Eight maturity uplift with MFA, conditional access, EDR, and DLP on project data, and we produce the evidence pack when a client questionnaire or tender demands proof. Learn more about our managed cyber security services.
Losing a week of design work to ransomware or a failed server is not an IT incident, it is a programme slip with liquidated damages attached. We run immutable, verified backups across project data, Microsoft 365, and line-of-business systems, test restores on a schedule, and document recovery benchmarks your PI insurer and your clients can rely on. Continuity planning answers the engineering-specific question: which projects and which models come back first. Delivered under our Further Five controls.
Site engineers need the same access as the office: models, markups, project folders, and email, from a site shed, a client office, or a ute. We build secure remote access that performs with large files, conditional access that recognises site context, and connectivity options for project offices including 4G/5G and Starlink where the site demands it. Two-person site presence or twenty, the setup scales with the project and packs down when it demobilises.
Growing consultancies hit the same inflection points: the server that made sense at 15 staff does not at 50, the software spend nobody owns, the client security questionnaire nobody can answer. Our virtual CIO service gives you a senior strategic consultant for quarterly reviews, an IT roadmap shaped against your project pipeline and headcount plan, workstation and licensing budget forecasting, and board-ready reporting on cyber posture. Learn more about our Virtual CIO services.
Engineers are already using AI for calculations, report drafting, and specification review, often in free consumer tools with client-confidential project data pasted straight in. Epic IT deploys Anthropic Claude as a fully managed AI platform, connected to your Microsoft 365 environment with role-based access and audit logging, and our AI governance framework gives you the acceptable use policy and client-facing assurance that professional indemnity and client contracts increasingly demand. Productive AI adoption without the IP leakage.
A modern engineering IT footprint covers eight streams: a service desk that understands CAD environments, properly specified workstations for 12d, Civil 3D, Revit, and Bluebeam, project data and document management that supports ISO 9001 and ISO 19650 obligations, cyber security that protects client IP and passes supply chain audits, tested backup and business continuity, secure remote access for site engineers, vCIO-level IT strategy, and AI governance for the tools engineers are already using. Most consultancies are strong in one or two of these and exposed in the rest, usually because their IT provider treats them like a generic office rather than a design practice.
Yes. We specify and manage workstations for 12d Model, AutoCAD Civil 3D, Revit, MicroStation, and Bluebeam Revu daily, including GPU selection, memory sizing, and storage configuration matched to your typical model sizes. We manage Autodesk, Bentley, and 12d licensing, network licence servers, and version upgrades planned around project deadlines rather than dropped into the middle of a design freeze. We do not resell the design software itself, which keeps our advice on specification and licensing independent.
Multi-gigabyte models do not behave like office documents, so we design the data layer around them: SharePoint project structures for documents and correspondence, hybrid or local file infrastructure where model performance demands it, and transmittal workflows for issuing to clients and contractors. Version control, metadata, and retention are set up to support ISO 9001 quality systems and ISO 19650 information management where projects require it, so the audit trail exists before anyone asks for it.
Yes, and this is now one of the most common reasons engineering firms come to us. Mining, defence, government, and critical infrastructure clients increasingly audit their consultants’ cyber posture before awarding work. We implement Essential Eight aligned controls, document the evidence, and produce the responses for client questionnaires and tender security schedules. If a framework like SMB1001 or ISO 27001 would strengthen your tender position, we run that uplift too. Epic IT operates under its own ISO 27001 aligned information security management system, so we hold ourselves to the same standard.
Yes. We build secure remote access that performs with large design files, conditional access that recognises site and office context, and connectivity for project site offices including 4G/5G and Starlink where the location demands it. Multi-office consultancies get a single environment across every location, with the same 36-second helpdesk answer time whether the engineer is in Perth, Sydney, Brisbane, or a site shed four hours from the nearest town.
Agreements are priced per user and shaped to consultancy reality: CAD users are specified and costed differently from admin users, project-based headcount changes are handled without contract drama, and workstation refresh is forecast in the budget rather than arriving as a surprise. Fully managed IT with unlimited helpdesk typically runs $100 to $150 per user per month, with cyber security tiers above that depending on the compliance frameworks your clients require. No lock-in contracts. Book a free assessment for a written proposal scoped to your headcount, software stack, and project pipeline.
Further reading: Essential Eight compliance guide for Australian organisations.
Further reading: IT budgeting guide for growing firms.
Further reading: how much IT support costs in 2026.
