A modern agency IT footprint covers seven streams: trust account cyber security and BEC fraud protection (the single largest risk facing agencies right now), vCIO and REIWA-aligned IT governance for principals and licensees, a service desk that covers weekends and settlement Mondays, integration support for PropertyMe, VaultRE, REST Professional, or Console, Microsoft 365 properly configured for sales and property teams, sales agent device management and field IT, and AI governance for the tools agents are already using. Most Perth agencies are strong in one or two of these and quietly exposed in the rest, usually because the previous IT provider treated them like a generic SMB.

Business email compromise targeting settlement and rental bond transfers is the largest fraud risk facing Perth real estate agencies. We harden agency Microsoft 365 against the specific attack pattern: MFA on every account including admin and finance, conditional access policies that block legacy authentication, BEC-tuned secure email gateways, real-time alerts on any mail forwarding rule changes, and DLP rules that flag bank account numbers being sent outbound. Staff training is shaped around the exact lure patterns we have seen used against Perth agencies, including impersonation of settlement agents, buyers, and conveyancers. For agencies that have already been hit, we also run forensic review and AUSTRAC-aligned incident reporting where required.

Yes. Our engineers work daily with PropertyMe and PropertyTree for property management, REST Professional and Console Cloud for trust accounting and sales, VaultRE and AgentBox for CRM and listings, and Inspection Manager for inspections. The work is the integration layer: Microsoft 365 identity into the CRM, document flow into SharePoint, Xero or MYOB integration against the trust account, and the realestate.com.au and Domain portal feeds. We do not own or resell any of these platforms, which means our advice on platform choice is genuinely independent.

The Real Estate and Business Agents Act 1978 (WA) and the trust account regulations administered by REBA drive how agencies have to handle daily reconciliation, monthly trust statements, and the annual external audit. We do not provide the audit itself or the trust accounting work, which sits with your nominated auditor and bookkeeper. What we do is configure the IT environment so the evidence is there when the auditor walks in: clean access controls on the trust accounting platform, MFA on every account touching trust money, immutable audit logs on key transactions, and document retention that survives a REBA compliance review. Our vCIO service produces audit-ready IT risk reporting that goes straight into the principal’s compliance file.

Yes. Many of our agency clients run two to six branches across the Perth metro and regional WA, with a head office in Subiaco, Applecross, or Joondalup and satellite offices in suburb-based sales markets. We design the network and identity environment as one platform: shared SharePoint and Teams structure, branch-specific user groups in Entra ID, consistent device policies through Intune, and centralised trust account access controls. Branch openings and office moves are part of the managed agreement, and we work to the agency operations calendar around peak listing periods.

Our agency agreements are priced per active sales agent and property manager, with a separate fixed cost for the underlying infrastructure (servers, network, identity, trust account platform integration). That scales cleanly from a 4-person boutique sales office in Cottesloe to a 60-person property management firm with three branches across the metro, without the surprise add-ons that catch principals off-guard mid-year. Pricing is locked for the term of the agreement, with a documented true-up at year-end for headcount changes. Book a free assessment for a written proposal scoped to your team size, sites, and current IT stack.