Your IT provider takes three hours to answer a ticket. Your staff have figured out workarounds instead of calling for help. Your last Microsoft 365 bill had licences for people who left six months ago. Every growing business hits this wall — the point where reactive IT support starts costing more than proper managed services. Over 100 Perth businesses crossed that line with Epic IT. We answer calls in 36 seconds, resolve 90% of tickets within the hour, and manage your entire technology stack so you can run your business. As a Microsoft Solutions Partner for Security and Modern Work, ISO 27001 aligned, and four-time CRN Fast50 recognised firm, we bring enterprise-grade capability to Perth SMBs with 40 to 500 users.
You have probably had an IT provider who went quiet after the sales call. Who sent a junior engineer for a senior problem. Who billed you for reactive fixes instead of preventing the issue in the first place. That is the model most Perth MSPs still run. We built ours differently.
For over 22 years, we have been keeping Perth businesses running without the constant worry of downtime or delays. Our managed IT services give you a team that is fast to respond, easy to reach, and dedicated to understanding your business — not just your technology.
We manage everything from day-to-day helpdesk support and Microsoft 365 administration to managed cybersecurity, AI governance, and strategic IT advisory. Every client gets a dedicated account manager, a named team of engineers who know their environment, and quarterly business reviews where we report on performance and plan ahead. Read how to evaluate and choose a managed IT provider or why MSPs win while SaaS burns for the full picture on why managed services outperform point solutions.
Our team of 35+ professionals operates from three offices — Perth HQ in North Perth, plus Sydney and Brisbane — giving us the depth to support multi-site and national operations without losing the local accountability Perth businesses expect. We are not a franchise, not a reseller, and not a generalist IT shop. Managed IT services is what we do.
At Epic IT, we design and manage systems that work seamlessly across your operations, giving your team the confidence to focus on what matters most. As a Microsoft Solutions Partner, everything we deliver is built on the Microsoft stack — Microsoft 365, Azure, Intune, Defender, and Entra ID — giving you a unified, supportable, and secure platform.
We operate under our own ISO 27001 aligned information security management system, so the same rigour we apply to our own operations extends to how we manage yours. Our managed agreements include Essential Eight aligned security controls, proactive patching, endpoint management, and 24/7 monitoring as standard — not as add-ons.
For businesses exploring AI, our AI governance and managed AI services help you adopt AI tools safely and effectively, with proper policies, data handling, and Microsoft integration. We chose Anthropic’s Claude for our own AI operations — ask us why.
Pricing is structured by service tier. Entry-level managed IT monitoring starts from $30–$60 per user/month with helpdesk billed separately. Fully & Co managed IT with unlimited helpdesk runs $100–$150 per user/month. Managed IT with cybersecurity ranges from $180–$360 per user/month depending on the compliance framework required. Read our IT budgeting guide for Perth SMBs to understand what you should be spending, or see how much IT support costs in Perth in 2026. No surprise bills. Project work is quoted separately. See our IT support pricing guide for the full breakdown including Sydney and Brisbane rates.
Your business can’t afford hold-ups or hardware headaches. That’s why your managed IT services need to fit your pace, not slow you down.
Proactive, cost-effective IT support tailored to your business. Our Perth team keeps your systems secure, reliable, and ready to scale, with 36-second answer times and a 90-day satisfaction guarantee. Read about what actually happens in the first 90 days with a new MSP, or see 10 signs it’s time to switch your MSP if your current provider is not delivering.
Expert IT leadership without the cost of hiring in-house. Our virtual CIO service guides your technology strategy, budgets, and roadmap, aligned to your business goals.
We simplify IT procurement by sourcing the right hardware, software, and services quickly and at competitive pricing. Our vendor partnerships save you time and money.
Fast, personable IT support, onsite and remote. Our Perth-based helpdesk keeps your staff productive with reliable assistance, backed by 36-second answer times and local engineers who know your environment.
Harness Microsoft Azure to build, deploy, and optimise applications. Our managed cloud services ensure a seamless, secure platform, from virtual machines and databases to full Azure environments.
We migrate and manage Microsoft 365, including Teams, SharePoint, OneDrive, and Copilot. Secure, anywhere access with improved productivity and lower IT overheads.
Running a business with 40 to 500 users? We are ready when you call — answered in 36 seconds or less, every time. Book a free 38-point IT infrastructure audit and we will show you exactly where your environment stands. If you are not satisfied within 90 days of onboarding, we refund your onboarding fee and pay you $5,000. That is our guarantee.
At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
Call Us
1300 EPIC IT
Email Us
info@epicit.com.au
Perth HQ
HQ – Unit 2, 62 Angove Street North Perth WA
Queensland Office
12 The Cct, Brisbane Airport QLD
Sydney Office
Unit 3, 104 Anglesea Street, Bondi NSW
