Managed IT, cyber security, and practice management support for Perth law firms. Trust accounting reliability, matter confidentiality, and a Perth-based helpdesk that understands how legal practices actually run. Twenty-two years supporting WA legal practices.
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Epic IT has delivered managed IT services to Perth law firms since 2003. Boutique family law practices, mid-tier commercial firms, criminal defence chambers, personal injury specialists, and conveyancers across the Perth CBD, West Perth, Subiaco, and Fremantle all run on the same engineering discipline. Our team is Perth-based, our helpdesk is Perth-based, and the senior consultant who turns up in your office knows your floor plan.
Law firms are not generic SMBs. The Legal Profession Uniform Law Application Act 2022 (WA) sets out trust accounting obligations that an IT failure on a settlement day will breach. Legal Profession Conduct Rules govern confidentiality and conflict checks at a level no generic MSP appreciates. Legal Professional Privilege sits over every matter file. And business email compromise targeting settlement payments is now the leading cyber incident class for Australian legal practices. Generic IT support is not built for any of that. We are one of eight industries Epic IT specialises in, and the legal sector is where the consequences of an IT mistake are most direct.
Our managed IT for law firms wraps around the practice management, document management, and trust accounting platforms your firm already runs. We support LEAP, Actionstep, FilePro, Smokeball, PracticeEvolve, NetDocuments, iManage, and Microsoft 365 in the legal-specific configurations that matter for matter security and audit.
Seven service streams that map to how a Perth legal practice actually runs. Each one is delivered by our Perth-based team and scales from sole practitioner to fifty-fee-earner firm.
Fee earners do not want to talk to a helpdesk. They want the laptop to work, the VPN to connect, and the matter file to open. Our Perth-based helpdesk answers in 36 seconds, resolves at first call over 80% of the time, and is staffed by people who understand the difference between a court deadline and a calendar meeting. Onsite engineers come to your Perth office when remote support is not enough. The service desk supports lawyers, paralegals, and practice managers with the same priority. Learn more about our managed IT support services.
Trust accounting under the Legal Profession Uniform Law leaves no room for IT failure. We support the practice management and trust accounting platforms Perth firms actually run: LEAP, Actionstep, FilePro, Smokeball, PracticeEvolve, and Affinity. Reconciliation day uptime, audited backup, segregated trust account access, and integration with your bank feeds. Our team has done LEAP cloud migrations, Actionstep tenant moves, and FilePro upgrades for Perth firms inside the operational window your bookkeeper actually has.
Document management is where legal privilege either survives or does not. We design and operate document management environments for Perth law firms on NetDocuments, iManage, and SharePoint, with matter-level access controls, full audit trails, retention policies that match firm policy and Legal Profession Conduct Rules, and ethical wall controls for conflict-prone matters. Co-authoring, version control, and external sharing all run through controls the partners can audit themselves.
Australian law firms are now a primary target. Business email compromise on settlement payments. Ransomware on case files. Privilege-piercing data theft. Our fully managed cyber security programme applies identity-first controls (MFA, conditional access, EDR), DMARC and inbound email security tuned for legal threats, data loss prevention on matter files, and tested incident response with chain-of-custody discipline. Insurance underwriter evidence packs included. Cyber insurance renewals across the Perth legal sector are getting harder, and we run the controls that pass the questionnaire.
Privileged information cannot end up in a public AI model. Epic IT deploys Anthropic Claude as a fully managed AI platform connected to your document management system, matter files, and Microsoft 365 inside your security boundary. Our AI governance framework covers matter-level access controls, audit logging, privilege protection, and clear policies on how AI interacts with client information. Built for legal practice, not retrofitted from generic consumer AI.
Law firm IT projects are planned around billable hours, not against them. M365 tenant migrations during quiet weeks. Practice management platform changes during the financial year boundary. DMS migrations between matter rotations. Firm mergers and demergers handled as discrete IT projects with proper conflict isolation. Our project managers work to your floor manager’s calendar, not the reverse. Read more about our IT project management approach.
Phishing campaigns targeting Perth law firms reference real matters, real opposing counsel, and real settlement amounts. Generic awareness training will not catch them. Our program runs scenarios shaped around actual lure patterns used against Australian legal practices, with role-specific content for partners, fee earners, paralegals, and practice managers. Compliance tracking, phishing simulation, and Law Society-ready reporting included. Read more about our cyber security awareness training approach.
We offer a free, no-obligation IT and security assessment for Perth legal practices. It takes under 30 minutes, is non-invasive, and strictly confidential. We review identities, email security, endpoints, backups, trust accounting environment, document management configuration, and Microsoft 365 posture, then share the quick wins and the priorities. Like accounting firms, law firms hold sensitive client data that requires deliberate protection.
Learn more about our free IT and cyber security assessment service.
A modern Perth law firm IT footprint covers seven things: a Perth-based helpdesk that understands legal workflows, trust accounting and practice management platform support (LEAP, Actionstep, FilePro, Smokeball, PracticeEvolve), document management and matter security on NetDocuments, iManage, or SharePoint, identity-first cyber security tuned for BEC and ransomware threats targeting Australian law firms, AI governance for any AI tool touching privileged information, IT project delivery shaped around billable hours, and cyber awareness training for fee earners using real legal lure patterns.
Yes. Our team has working experience with LEAP, Actionstep, FilePro, Smokeball, PracticeEvolve, Affinity, and the document management platforms most Perth firms run (NetDocuments, iManage, SharePoint). We deliver platform migrations, integrations with Microsoft 365 and bank feeds, trust accounting reconciliation support, and the security configurations that protect matter data inside those systems. We have moved Perth firms between practice management platforms inside the firm’s actual operational windows.
Trust account protection starts with segregated access, MFA on every trust-bearing account, audited backup of the trust accounting platform, and a documented incident response plan that meets the Legal Profession Uniform Law Application Act 2022 (WA) reconciliation requirements. Matter file protection runs through document management access controls at the matter level, ethical wall configurations for conflict-prone matters, and audit logging that satisfies a Law Society inquiry. We have run the controls through multiple insurance renewal questionnaires and Law Society audits in Perth.
Average call answer is 36 seconds and first call resolution is over 80% across the legal book. Our Perth-based helpdesk operates standard business hours with after-hours coverage for trust account reconciliation, court filing windows, and incident response. Senior engineers come onsite to your Perth office when remote support is not enough. There is no offshore call queue. The person answering the phone has worked with Perth law firms for years.
Cyber insurance renewals for Perth law firms are getting harder every year, with underwriters demanding evidence of MFA on every account, EDR coverage, tested incident response, immutable backups, and BEC controls on settlement payment workflows. We run the controls, produce the evidence packs your broker needs, and align them to the questions actually being asked on 2026 renewal questionnaires. The firms we support pass renewal cleanly. Our virtual CIO service presents the controls to insurers, brokers, and audit committees.
Yes. The Free IT and Cyber Security Assessment for Perth law firms takes under 30 minutes, is non-invasive, and strictly confidential. We review identities, email security, endpoints, backups, trust accounting environment, document management configuration, and Microsoft 365 posture, then share quick wins and priorities. There is no obligation and no sales pressure. About half the firms we assess engage us afterward. The other half use the report to fix things with their existing provider, which is also fine.
Further reading: IT support requirements for Perth law firms in 2026.
Further reading: email security solutions.
Further reading: cybersecurity best practices for Australian businesses.
