Managed IT, Cyber Security and AI services in Perth.
For growing businesses in Perth, Sydney and Brisbane. ISO 27001 certified.
People who answer. Tools that keep up.
A team in North Perth that picks up the phone, knows your setup and works to ISO 27001 certified standards.
Certified and partnered
What we look after
- Managed IT IT support, cyber security, cloud and IT planning for one monthly fee per user.
- Cyber security Essential Eight compliance, SMB1001, endpoint detection, penetration testing and security training.
- AI services Microsoft Copilot, ChatGPT Enterprise and Claude, set up and governed for your business.
- Microsoft 365 Microsoft 365 (Office 365) migration, licensing, security settings, Copilot and day-to-day management.
- IT projects Migrations, rollouts and upgrades, run by PMP-certified project managers at a fixed price.
- IT consulting IT strategy, system audits and specialist advice across security, cloud and infrastructure.
What happens when you call.
A person picks up, on average in 36 seconds. Your setup and history are already on their screen, so you never start from scratch. They stay with it until it is fixed.
Examples. Names and times are illustrative.
Outlook keeps asking for my password
- 9:41amA technician picks up. Sarah’s setup and history are already on screen.
- 9:44amThey spot it: her sign-in expired after Tuesday’s password change.
- 9:52amFixed for Sarah and two others in the office with the same prompt.
Sorted by our service desk.
Sarah gets a follow-up the same morning.
New starter on Monday, can we get her set up?
- 10:05amA technician replies and confirms her role and start date.
- 11:30amLaptop, accounts and licences built from her role.
- FridayLaptop delivered, logins sent to Tom.
Sorted by our service desk.
She logs in on day one.
Is this invoice email a scam?
- 2:15pmSecurity picks up and has Priya forward it.
- 2:18pmConfirmed fake: new domain, and the link goes somewhere else.
- 2:26pmSender blocked and the email pulled from every inbox.
Sorted by our security team.
Priya gets a plain-English note on what happened.
I left my laptop in an Uber last night
- 7:51amA technician picks up and signs Ben out of everything.
- 7:58amThe laptop is locked remotely, so nothing on it can be opened.
- 9:30amA spare laptop is ready with his apps and files.
Sorted by our service desk.
Ben is working again before his first meeting.
See everything.
Own your risk.
Aegis, your Epic IT client portal.
Aegis puts your security score, tickets, backups, AI use, roadmap and bill in one place: the same numbers our team works from. It comes with every managed IT agreement.
AI-led. People decide.
We put AI to work in our own business before we offered it to anyone else. It triages our service tickets, drafts our documentation, builds our client reports and supports our engineers on every job. Our people review, decide and own every outcome, inside our ISO 27001 certified system.
For clients, governance comes first: you see what is already in use, then add the tools and agents that earn their place.
What the film shows and says:
- AI is already in your business. Often in tools nobody approved.
- Governance first. Every person, and every agent, gets only the access their role needs.
- Map how your business runs. Every process, every team, with a named owner.
- Agents that answer to you. Agents take on the steps that suit them. And when a decision matters, they stop, and ask a person.
- Every step. Logged. Every step is on the record.
- We run Epic IT this way. Inside our ISO 27001 system.
- Start with an assessment. Start with an AI assessment.
- AI Readiness AssessmentWhere AI already sits in your business, and what is worth doing first.
- AI GovernanceWe find every AI tool your staff use, block the ones you have not approved and keep an audit trail.
- Managed AI ServicesClaude, ChatGPT or Copilot set up on your Microsoft 365, with sign-in and permissions done properly, then looked after.
- AI Agent DevelopmentAgents that work across your systems with only the access they need. Every action is logged.
- Custom AI DevelopmentPurpose-built tools for the jobs the off-the-shelf ones cannot do.
The people who answer know your setup.
North Perth is home, with offices in Sydney and Brisbane. A 100% Australian-owned IT company in Perth since 2003.
KiahnHead of Service
MarijaCustomer Success Manager
DenzelTeam Lead (Escalation Services)
MerinSolutions Engineer
CampbellTeam Lead (RMM Services)
TessService Support
StevenSenior Network Engineer
CrisSenior Customer Success Manager
More than a helpdesk
Virtual CIO
A senior adviser who plans your IT with you: strategy, budgets, vendors and a roadmap review every quarter.
Roadmap and risk
A technology roadmap tied to your business goals, and the IT risks across your organisation found, rated and dealt with. See risk management.
Managed AI
Copilot, ChatGPT Enterprise and Claude connected to your systems and run on one governed platform.
Aegis
Your security score, Essential Eight progress, tickets, backups and bill in one portal. It comes with every managed IT agreement.