Our team take pride in providing IT services and solutions that empower our not-for-profit customers in advancing their cause. In fact, Epic IT has been providing these Managed IT Services for Not-For-Profit organisations throughout Perth and WA since 2006.
We understand that managing IT for non-profits means including services such as regular IT strategy planning, annual budgeting, cyber security plus so much more. Delivered in a manner that not only respects the NFP industry but also the amazing people driving it.
In delivering non profit managed IT services, our team leverages charitable and philanthropic procurement channels to supply IT hardware, software and cloud-based solutions at a fraction of commercial prices.
Our non profit managed IT services are tailored to the industry, focusing on IT strategy, information security and user training.
It is traditionally known that non-profit organizations have been limited to a lower IT budget and slower user adoption of technology than most commercial enterprises.
It is therefore little surprising to also know that many non-profit organisations are now targeted by cyber criminals. With the added responsibility for handling sensitive data such as personal and confidential information, NFP’s can be seen as sitting ducks for cyber attacks.
Learn more about our Managed cyber security services.
A clear vision coupled with an effective IT strategy is a winning formula that will drive IT success for any non-profit organisation.
Via QBR’s (Quarterly Business Reviews) our team will ensure your technology road map is delivering cost effective IT services and solutions. Meaning as an NFP, your organisation will be equipped with the necessary leadership and supporting technology to not only drive your cause, but also make you very successful in doing so.
Learn more about our Virtual CIO Services.
Slower adoption of technology can be attributed to many factors in a not-for-profit organisation. This could be due to the budget, culture or general demographic of the team.
The personable approach our team takes with NFP’s makes it less of a headache to bring in new technologies and solutions. Through previous deployments and contacts with NFP’s, our team has created a number of processes and training materials that we share with our non-profit members.
Our team offers on-site or remote training for everything from best practice training to new technology solutions that are being implemented. Remote sessions can also be viewed on demand, which is particularly helpful when working from home, which has become the norm for many NFP’s in 2020 and 2021 due to Covid-19 restrictions.
Since many non-profit organisations operate from several geographical locations, it is vital that IT brings all team members together into a secure and collaborative work space. Unfortunately, this is a common challenge for many NFP organisations we encounter.
With powerful but cost-effective document management, conference and collaborative platforms powered by Microsoft 365, our team has successfully bridged this collaborative gap and helped many of our Non-Profit customers achieve success.
Read more about our Productivity and Collaborative Solutions.
When it comes to project management and delivery, we recognise the challenges in implementing successful projects for non-profit organisations. Limited resources, staff “buy in” and the low adoption of new technologies are just a few common challenges in delivering technology based projects to NFP’s.
Our IT project management teams have a refined approach to project delivery catered to non-profit organisations and implemented many successful IT projects for these customers.
Read more about our IT Project Management approach.
We understand that non-profit organisations contain many levels of IT users working within them. Our team is able to communicate effectively with all types of IT users, regardless of how advanced or limited their IT skills may be. Doing so delivers an exception level of IT Helpdesk and Onsite support.
Learn more about our Managed IT Support services.
We understand that working within a non-profit organisation can mean wearing many different hats at any time. However, you can easily be forgiven for losing tabs on how your employees work with your managed IT service provider or whether you get the right return on investment you have been sold.
Other questions may include: Are the current IT support levels for your NFP organisation appropriate to your needs? Are your staff’s requests promptly addressed? Are IT systems patched, updated and protected?
For many years, we have been delivering a very transparent managed IT support model to our non-profit partners, which makes some of these common NFP challenges seem effortless to overcome. Our service reports and insights will put you in the driver’s seat and give you a monthly snapshot of your IT service and systems, which consists of IT asset health, service ticket trends, and even staff feedback on our services, to name a few.
We have created a very transparent and accountable managed IT system that collects critical information that is made available to you with a single click.
Epic IT’s footprint and industry knowledge allows us to offer our non-profit partners a unique NFP procurement experience.
Our account management teams have direct access to Microsoft Gold partner resources, which allows us to offer philanthropic cloud-based services and power up technology to many Perth-based nonprofit organisations. Our team makes it easy to enable these game-changing technologies at a fraction of the normal cost. We are also able to use specialised refurbished or donated hardware / software that is exclusively offered to Perth Not-For-Profit organisations.
We appreciate that budgets are often tight and that many expenditures are financed by grants, which means that they must be well designed with future thinking in mind. We do exactly this when designing an enterprise-level IT system with a limited budget that will last a complete three to four-year procurement cycle.
Secure data protection, the retention of information due to compliance and continuity of business is crucial for any non-profit organisation. Any loss of data or disruption to the organisation can have a direct impact on someone’s life by not receiving health, counselling or humanitarian assistance.
Unfortunately, in most cases, unreliable technology and inadequate security can be the cause. We are a certified Gold Microsoft Cloud Solutions provider in that we have designed and deployed many secure and highly available cloud systems that require little or no maintenance to ensure that they deliver business continuity to your organisation.
Through our managed IT services, we constantly monitor your security, data protection and uptime to protect you not only from external threats, but also from accidental, malicious, internal threats that you may not know.
Yes, and we have been doing it for over 20 years. Our team supports not-for-profit organisations in Perth that need reliable technology but have tight budgets, small teams, and major goals. We understand your board reporting needs, your compliance obligations, and your day-to-day operations. That is why our non profit IT services in Perth are built around the realities of the sector, not generic business templates.
We know that non-for-profit organisations in Perth face unique IT challenges, from funding limitations to working with volunteers and hybrid staff. That is why our managed IT services include free AI and cyber readiness reviews worth $7K, pooled project time your team can use, and no-hassle billing with no lock-in contracts. Everything is designed to maximise impact while staying within budget.
Our promise is simple. If we do not respond to your IT issue in under 15 minutes, we will send you a $100 JB Hi-Fi gift card. If we do not resolve your issue in under two hours, same deal. Most of our not-for-profit clients rarely need to call, but when they do, our specialists answer in 36 seconds or less. You will never be put on hold or sent to a voicemail.
Our non profit IT services are fully managed, proactive, and designed to keep your organisation running smoothly with minimal input from your team. That includes 24/7 monitoring, local IT support, built-in project hours per user, regular reviews, cybersecurity audits, and access to over 30 specialists. You also get a dedicated account manager who understands your mission and priorities.
Yes. You can get started with non profit IT services in Perth without paying anything upfront. There are no onboarding fees and no hidden conditions. You get your first month completely free, including site visits, audits, fixes, and staff support. If you decide not to continue, we leave quietly. But with a 98% client retention rate, most organisations stay.
It comes down to value, speed, and simplicity. Non-for-profit organisations in Perth rely on us because we do not treat them like an afterthought. You get access to the same enterprise-grade tools larger businesses use, delivered in a way that fits not-for-profit budgets. Our 36-second answer times, guaranteed SLAs, and free onboarding make the switch painless.
Industries we support
Transformations
WANADA
WANADA (Western Australian Network of Alcohol and Other Drug Agencies) is a peak body representing the alcohol and other drug sector across Western Australia.
RediMed
RediMed is a leading occupational healthcare provider operating clinics across Western Australia, Victoria, and Queensland. Managing highly sensitive patient data under strict healthcare compliance requirements, RediMed’s aging on-premise server infrastructure was reaching end of life — creating reliability risks, escalating maintenance costs, and limiting the organisation’s ability to scale across multiple states.
At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
Call Us
1300 EPIC IT
Email Us
info@epicit.com.au
Perth HQ
HQ – Unit 2, 62 Angove Street North Perth WA
Queensland Office
12 The Cct, Brisbane Airport QLD
Sydney Office
Unit 3, 104 Anglesea Street, Bondi NSW
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