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Solution

Epic IT designed, planned and executed a multi-year strategic IT roadmap

Epic IT partnered with RediMed over a multi-year engagement, designing and executing a strategic IT roadmap that addressed critical infrastructure, cybersecurity, endpoint management, and compliance automation challenges. Key deliverables included:

1. Azure cloud migration — Full migration from on-premise servers to Microsoft Azure, delivering scalable, geo-redundant infrastructure across three states

2. Azure Virtual Desktop (AVD) — Deployed secure virtual desktops for clinical staff, enabling consistent access to patient management systems from any location

3. 802.1x network security — Implemented certificate-based network access control across all clinic sites, ensuring only authorised devices connect to the network

4. Microsoft Intune device management — Rolled out endpoint management across all company devices for zero-touch provisioning and security policy enforcement

5. Custom Azure AI compliance solution — Built a bespoke AI-powered tool to automate regulatory compliance monitoring against Australia’s healthcare-grade security standards

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Success

RediMed now operates within a secure cloud platform that supports their continued expansion across

RediMed now operates on a modern, secure cloud platform that supports their continued expansion across Australia. The migration eliminated on-premise hardware dependencies, reduced infrastructure management overhead, and delivered enterprise-grade security across every clinic — while maintaining uninterrupted patient care throughout the transition.

As a long-term managed IT support client, RediMed continues to partner with Epic IT for ongoing security management, cloud optimisation, and strategic IT advisory.

"In addition to supporting our team with the high quality of “day to day” IT services, the digital transformation we undertook with Epic IT completely secured and modernised our healthcare operations across the board. Secure cloud access, upgraded networks, stringent security measures, and a custom innovated AI solution for our voice-to-text automation, have all been game changers for our operations. It is rare to be working with an MSP with Epic IT’s broad expertise, particularly in the AI and Cybersecurity space. We strongly believe their unique skillset was vital to achieving the success we did for such a project along with its benefits delivered to our organisation on a daily basis."

- Ashley Morris - Chief Information Officer

At Epic IT, our specialists focus on long-term solutions for your business.

Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!