Managed IT Support

As a certified Microsoft Gold Partner, our team is well equipped to offer your staff a high level of Business IT support. Our computer support team is situated in North Perth.

Epic IT’s personalised approach to computer support enables our team to maintain very long term relationships with our customers and the reason our services are regularly recommended to others.

All our managed customers have direct access to their service requests and agreement KPI’s. This allows the customer to see how their MSA is making their own team more efficient by minimising IT issues, driving productivity and delivering the expected return on investment to their business.

As a managed IT services provider, we feel it is critical to maintain this level of complete transparency in how a service is being delivered to the customer. Our unique approach to computer support, coupled with MSA insights, allows us to do just that.

Our IT consultants are all hand-picked and undergo extensive customer engagement training designed to provide a high level of managed IT support to the end user. In fact, our service team culture is about training the end user and equipping them with best-practice information so that they can become more competent in leveraging IT to fulfil their role.