News, Guides & Insights

What medical practices in Perth need from their IT support provider

Medical practices have IT needs that most providers get wrong. From clinical software expertise to Privacy Act compliance, here is what Perth practices should expect from their IT...

How AI is changing IT support (and what to ask your provider about it)

Every MSP claims to use AI in 2026. Most just bolted a chatbot onto their ticketing system. Here is what AI-powered IT support actually looks like, how it benefits your business,...

IT companies in Perth: 7 mistakes businesses keep making

There are over 100 IT companies in Perth. Directory sites list them all but none of that helps you choose. Here are the seven mistakes we see businesses make again and again when...

Why your business needs more than Copilot

Copilot only sees Microsoft 365. Your CRM, accounting system, and industry apps are invisible to it. Here is why Perth businesses need managed AI with proper governance, not just...

Meet Zheng Kon — Chief Operating Officer of Epic IT

Meet Zheng Kon, COO of Epic IT. From business development to account management to running all operations, Zheng has built his career around understanding what businesses need...

How to choose the right IT support company in Perth (2026 guide)

Over 100 IT support companies operate in Perth. This guide gives you a framework for evaluating any MSP — what to look for, what to avoid, and how to compare providers in 2026.

Governance Is Not a Department — It Is How You Run a Business

Most Australian small businesses treat cybersecurity and AI as technical problems. They are governance problems. Here is why that distinction matters — and what to do about it.

Meet Moe Chizari — Chief Executive Officer of Epic IT

Meet Moe Chizari, CEO of Epic IT. With 17+ years leading transformation programmes at Macquarie Group, Westpac, and Bravura Solutions, Moe now drives Epic IT’s expansion...

Epic IT Named in the 2025 techpartner.news Fast50 — Our Fourth Time on Australia’s Fastest-Growing IT List

Epic IT has been named in the 2025 techpartner.news Fast50 for the fourth time, ranking 33rd overall. Our sustained growth since 2013 reflects a commitment to delivering...

Meet Greg Markowski — The Story Behind Epic IT

The story of how Greg Markowski built Epic IT from a living room in Balcatta into a CRN Fast50 four-time finalist and one of Perth’s leading cybersecurity-first managed IT...

IT Project Management Best Practices for Technology Implementations

A clear guide to IT project management best practices that help teams deliver successful technology implementations.

IT Ticketing System: The Practical Guide For Growing

A clear guide to what an IT ticketing system is, why it matters, and how to roll it out for faster, smarter support in your business.