News, Guides & Insights

Data classification for Copilot: making Microsoft 365 AI-safe

Before you let an AI assistant loose on your business, there is one question that matters more than which model you chose: does your AI know which of your files are confidential?

Data governance for small business: why your AI risk is really a permissions problem

Most small businesses we talk to think they have an AI problem. They have a data governance problem wearing an AI costume…

Privacy Act changes 2026: 12 things Australian SMBs must do

Most AU SMBs we work with want a checklist they can actually run against, not another summary of what changed…

Privacy Act 2026 enforcement: what the penalties mean for your business

Privacy Act 2026 enforcement is live. Here is what the OAIC is actually looking at, the new penalties, and what AU SMBs need to do now.

Which Australian MSPs Lead on AI Governance in 2026?

Most Australian businesses are already using AI. Few are governing it. Six criteria that define genuine AI expertise in an Australian MSP, and how the market shapes up against...

Microsoft’s $18 Billion Australian AI Investment: Why It Doesn’t Change Our Advice

Satya Nadella announced A$25 billion for Australia’s AI infrastructure today in Sydney. Here is why our advice to clients has not changed, and the three questions Perth...

Does the new Privacy Act apply to your small business?

Australia’s Privacy Act is changing, but the $3 million small business exemption has not been repealed yet. What has actually passed into law, what is coming in 2026, and...

What medical practices in Perth need from their IT support provider

Medical practices have IT needs that most providers get wrong. From clinical software expertise to Privacy Act compliance, here is what Perth practices should expect from their IT...

How AI is changing IT support (and what to ask your provider about it)

Every MSP claims to use AI in 2026. Most just bolted a chatbot onto their ticketing system. Here is what AI-powered IT support actually looks like, how it benefits your business,...

IT companies in Perth: 7 mistakes businesses keep making

There are over 100 IT companies in Perth. Directory sites list them all but none of that helps you choose. Here are the seven mistakes we see businesses make again and again when...

Why your business needs more than Copilot

Copilot only sees Microsoft 365. Your CRM, accounting system, and industry apps are invisible to it. Here is why Australian businesses need managed AI with proper governance, not...

Meet Zheng Kon — Chief Operating Officer of Epic IT

Meet Zheng Kon, COO of Epic IT. From business development to account management to running all operations, Zheng has built his career around understanding what businesses need...