News, Guides & Insights

IT support response times: what a real SLA looks like in 2026

ASD’s new AI guidance is your first look at life after the Essential Eight

The ACSC’s Opportunities for AI in cyber defence guidance is organised around the ISM’s six functions, not the eight controls. Read it as a preview of the Essentials...

What does managed IT support actually include? The 2026 inclusion checklist

A complete managed IT support agreement includes unlimited helpdesk, proactive monitoring and patching, endpoint security, email security, backup with tested recovery, Microsoft...

In-house IT vs outsourced: where the cost breakeven actually sits in 2026

Managed IT support in Australia runs $100 to $250 per user per month for most businesses, with security-heavy agreements for regulated industries reaching $350…

AI Native Business: What It Means for Australian SMBs in 2026

The term gets used loosely, so here is a working definition you can test your own business against. A business is AI native when three things are true..

Why a Microsoft Partner likes what it sees in Microsoft Foundry and open weight models

We are a Microsoft Partner that publicly chose Claude, in an analysis Forbes cited while Microsoft’s stock was sliding 36%. So you might expect us to squirm…

WA Police are scanning faces in Perth. The PRIS Act lesson for your business

In late June, a marked police van at Mirrabooka bus station scanned the faces of everyone who walked past and checked them against a watchlist in real time…

Lifeline data breach: five things every Australian charity should check this week

Lifeline Australia confirmed this month that an unauthorised party accessed staff and volunteer data, after a hacker posted more than 10,000 alleged records to a dark web forum...

Should your business run its own AI model? We priced all three ways

Every few weeks a client asks us some version of the same question: should we run our own AI model instead of paying per seat for Copilot or Claude?

AI cyber security threats: what ASD’s warning means for you

ASD warns that AI can now find and exploit vulnerabilities at scale. Here is what AI cyber security threats mean for your business, and what to do about it.

Best Cyber Security Companies in Perth: Who Does What in 2026

Cyber security companies in Perth mapped by tier: national enterprise firms, specialist boutiques, compliance auditors and MSSP-delivered security. Who fits your business in...

AI Governance Providers in Australia: Who Does What in 2026

AI governance providers in Australia mapped by tier: Big 4 consultancies, law firms, specialist governance firms, and MSP-delivered operational governance. Who fits which...