News, Guides & Insights

10 Questions Your IT Partner Should Answer About AI

These are the ten questions we recommend every business owner, CIO, or IT manager put to their current or prospective IT partner…

Your AI governance stops at Microsoft 365 — and that is the problem

M365 permissions are just the start. When AI agents connect to Xero, Salesforce, and HubSpot, your governance model does not follow. Here is the gap — and the framework to close...

ChatGPT vs Copilot vs Claude: which AI should your business actually use in 2026?

ChatGPT vs Copilot vs Claude compared for business in 2026. Honest assessment from an Australian MSP deploying all three. Pricing, privacy, Claude-in-Copilot.

AI Services for Australian Businesses: A Practical Guide

A practical guide to managed AI services for Australian businesses. Covers three service tiers — AI Governance, Managed AI, and Custom AI Development — along with security...

Why a Microsoft Partner Chose Claude Over Copilot: What It Means for Your Business

Epic IT is a Microsoft Solutions Partner — and we chose Claude over Copilot as our enterprise AI platform. Learn why data privacy, security architecture, and shadow AI made the...

AI Governance in Australia: What Every Business Needs to Know in 2026

Australia’s AI governance framework is coming. Businesses that wait for legislation will scramble. Here’s what the rules look like now and how to get ahead of them.

Cloud platform strategy for AI: Azure vs AWS vs Google Cloud for Australian businesses in 2026

Platform as a Service (PaaS) allows businesses to build, host, and scale applications without needing to manage servers, networking, or storage. It simplifies the development...

Microsoft Copilot: how to get real value from it (and where it stops)

Leveraging AI-powered tools like Microsoft Copilot can significantly enhance productivity and efficiency. However, integrating such advanced solutions into your Microsoft 365...

How MSPs use AI to improve IT service delivery in 2026

In today’s fast-paced and service oriented society, Managed IT Service Providers (MSPs) much like Epic IT, face the challenge of delivering top-notch service while...