ICT Consultation

News, Guides & Insights

News, Guides & Insights / News, Guides & Insights

Analysis and opinion on the technology shifts reshaping Australian business.

From the team running IT, cybersecurity, and AI for 100+ Australian organisations.

All AI & Automation Cybersecurity & Compliance Epic IT News Managed IT Services Microsoft 365
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Zheng Kon
Mar 30, 2026 / Managed IT Services

IT Glossary: 30 Terms Every Business Owner Should Know

30 essential IT terms explained in plain language. From EDR and Essential Eight to vCIO and Zero Trust — everything a business owner needs to understand about modern IT,...
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Zheng Kon
Mar 30, 2026 / Managed IT Services

What Are Managed IT Services? A Plain-English Guide for Business Owners

What managed IT services actually includes, how it differs from break-fix, what it costs in Perth, and how to choose the right provider. A practical guide from a Perth MSP with 22...
Greg Markowski
Mar 27, 2026 / Managed IT Services

What to look for in an IT support company: 7 checks and 10 questions

What separates a good IT support company from the rest in Perth. Seven things to look for, red flags to avoid, and ten questions to ask before signing. From a four-time CRN Fast50...
Greg Markowski
Mar 27, 2026 / Managed IT Services

Switching IT Providers in Perth: A Step-by-Step Guide

Step-by-step guide to switching IT providers in Perth without downtime. How to evaluate new providers, manage the exit, and run a parallel transition. Includes our 90-day...
Greg Markowski
Mar 27, 2026 / Managed IT Services

How Much Does IT Support Cost in Perth, Sydney and Brisbane in 2026?

Managed IT support costs $30–$410 per user/month in Australia in 2026. Full pricing breakdown for Perth, Sydney, and Brisbane across every tier — monitoring, fully managed,...
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Zheng Kon
Mar 23, 2026 / Epic IT News

What medical practices in Perth need from their IT support provider

Medical practices have IT needs that most providers get wrong. From clinical software expertise to Privacy Act compliance, here is what Perth practices should expect from their IT...
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Zheng Kon
Mar 23, 2026 / Epic IT News

How AI is changing IT support (and what to ask your provider about it)

Every MSP claims to use AI in 2026. Most just bolted a chatbot onto their ticketing system. Here is what AI-powered IT support actually looks like, how it benefits your business,...
Greg Markowski
Mar 3, 2026 / Epic IT News

How to choose the right IT support company in Perth (2026 guide)

Over 100 IT support companies operate in Perth. This guide gives you a framework for evaluating any MSP — what to look for, what to avoid, and how to compare providers in 2026.
Greg Markowski
Feb 26, 2026 / Managed IT Services

IT Infrastructure Management: A Complete Guide for Australian Companies

A practical guide to IT infrastructure management for Australian companies seeking stability, security, and growth.
Greg Markowski
Feb 17, 2026 / Managed IT Services

Microsoft 365 Prices Went Up on 1 July 2026: What Perth Businesses Should Do Now

Microsoft 365 prices increase from July 2026. Learn what is changing, which plans are affected, and what Perth businesses should do now to lock in current rates and maximise...
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Zheng Kon
Feb 9, 2026 / Managed IT Services

IT Budgeting Guide for Perth Small and Medium Businesses

A practical guide to IT budgeting for Perth SMBs. Covers how much to spend, what to include, hidden costs to watch for, managed services pricing, and how to build an IT budget...
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Zheng Kon
Feb 7, 2026 / Managed IT Services

The First 90 Days with a New MSP / What Actually Happens When You Switch IT Providers

Switching IT providers is not as painful as you think. Here is exactly what happens in the first 90 days when you move to a managed service provider that actually knows what they...