Managed IT, cyber security, and practice management support for Perth GP clinics, specialist practices, allied health, and day surgeries. RACGP-aligned, AHPRA-aware, and Perth-based. Twenty-two years supporting WA healthcare.
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Epic IT has delivered medical IT support to Perth healthcare practices since 2003. GP clinics, specialist consulting suites, allied health practices, day surgeries, dental practices, and aged care providers across Perth metro, Joondalup, Nedlands, Murdoch, and Fremantle all run on the same engineering discipline. Our Perth-based team is on the ground, our helpdesk is local, and the consultant who turns up in your practice has worked with WA healthcare before.
Healthcare practices are not generic SMBs. The Privacy Act 1988 and APP 11 impose security obligations on health information that no generic MSP appreciates. My Health Record participation, RACGP Standards for general practices (5th edition), and AHPRA registration requirements all touch what IT must deliver. Healthcare data is a top-three target for ransomware in Australia, and a clinic that loses access to its clinical system on a Monday morning loses revenue and patient trust at the same time. We are one of eight industries Epic IT specialises in, and healthcare is the most time-sensitive of the lot.
Our managed IT for Perth healthcare wraps around the clinical software, practice management, and billing platforms your practice already runs. We support Best Practice, Medical Director, Genie Solutions, MedicalDirector Helix, Zedmed, Clinic to Cloud, Halaxy, Cliniko, Power Diary, MIMS, Tyro, HealthLink, Argus, and Medicare Online in healthcare-specific configurations.
Seven service streams that map to how a Perth healthcare practice actually runs. Each one delivered by our Perth-based team and scaled from sole-practitioner suites to multi-site clinics.
Clinicians do not want to wait on hold. Receptionists need triage, billing, and bookings to work between every patient. Our Perth-based helpdesk answers in 36 seconds, resolves at first call over 80% of the time, and is staffed by people who understand the difference between a Best Practice freeze at 8.55am and a generic outage. Onsite engineers come to your Perth clinic when remote support is not enough. Learn more about our managed IT support services.
Clinical systems are the operating system of your practice. We support Best Practice, Medical Director, MedicalDirector Helix, Genie Solutions, Zedmed, Clinic to Cloud, Halaxy, Cliniko, Power Diary, and PracSoft in production configurations. Database backups verified daily, version upgrades managed inside your operational window, server moves and cloud migrations planned around clinic hours, and integrations with HealthLink, Argus, Medicare Online, and Tyro tested every change.
Healthcare is a top-three ransomware target in Australia and APP 11 obligations apply to every Perth practice that holds health information. Our fully managed cyber security programme applies identity-first controls (MFA, conditional access, EDR on every device including reception PCs), DMARC and inbound email security tuned for healthcare-specific threats, immutable backups of clinical databases, and tested incident response with My Health Record breach reporting workflow. Cyber insurance renewals across Perth healthcare are getting harder. We run the controls that pass the questionnaire.
RACGP 5th edition accreditation, APP 11 documentation, My Health Record participation requirements, and ACSQHC clinical governance all overlap with IT. We produce the evidence pack accreditation surveyors actually want to see: access control matrices for clinical systems, backup verification records, breach response procedures, secure messaging configurations, and the role-based access design that survives an AHPRA inquiry. Aligns with our IT compliance management capability.
Patient information cannot end up in a public AI model. Epic IT deploys Anthropic Claude as a fully managed AI platform connected to your clinical system, practice management, and Microsoft 365 inside your security boundary. Our AI governance framework covers patient-level access controls, audit logging, scope-of-practice safeguards, and clear policies on how AI interacts with health information under the Privacy Act. Built for clinical practice, not retrofitted from generic consumer AI.
Practice groups with multiple Perth locations and consulting rooms in suburban centres run on shared identity, shared clinical data, and shared accountability. We design and operate the network, identity, and clinical database architecture that lets a clinician work cleanly between sites, supports practice manager visibility across locations, and meets the data sovereignty expectations of accreditation. SD-WAN between sites, single-sign-on with practitioner role mapping, and consolidated backup all included.
Phishing campaigns targeting Perth healthcare reference real Medicare claim queries, real specialist referrals, and real pharmaceutical supplier invoices. Generic awareness training will not catch them. Our program runs scenarios shaped around actual lure patterns used against Australian healthcare practices, with role-specific content for clinicians, practice managers, reception staff, and clinical administrators. Compliance tracking and accreditation-ready reporting included. Read more about our cyber security awareness training approach.
A modern Perth healthcare IT footprint covers seven things: a Perth-based helpdesk that understands clinical workflows, clinical software and practice management support (Best Practice, Medical Director, Genie Solutions, Zedmed, Clinic to Cloud), identity-first cyber security tuned for ransomware and BEC, APP 11 and RACGP-aligned privacy and compliance documentation, AI governance for tools touching patient information, multi-site practice management for clinic groups, and cyber awareness training using real healthcare lure patterns.
Yes. Working experience covers Best Practice, Medical Director, MedicalDirector Helix, Genie Solutions, Zedmed, Clinic to Cloud, Halaxy, Cliniko, Power Diary, and PracSoft, plus integrations with HealthLink, Argus, Medicare Online, Tyro, and MIMS. Services include version upgrades, database moves, cloud migrations, integration testing, daily backup verification, and the configurations that keep clinical software performing reliably during a full appointment book.
APP 11 obligations on health information require reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. The controls include MFA on every account that touches clinical data, conditional access policies on reception and clinical workstations, EDR on every endpoint, immutable backups of clinical databases verified daily, role-based access controls aligned to AHPRA scope, encrypted secure messaging, audit logging of access to patient records, and tested incident response with documented breach notification procedures under the Notifiable Data Breaches scheme.
Average call answer is 36 seconds and first call resolution is over 80% across the healthcare book. Our Perth-based helpdesk operates standard business hours with after-hours coverage for clinical system outages and incident response. Senior engineers come onsite to your Perth practice when remote support is not enough. There is no offshore call queue. The person answering the phone has worked with Perth healthcare practices for years.
Yes. We produce the evidence pack RACGP 5th edition accreditation surveyors actually want: access control matrices for clinical systems, backup verification records, breach response procedures, secure messaging configurations, and the role-based access design that survives accreditation review. For My Health Record participation we configure the secure messaging, conformant access controls, and audit logging the system operator requires of participating practices.
Yes. The Free IT and Cyber Security Assessment for Perth healthcare practices takes under 30 minutes, is non-invasive, and strictly confidential. We review identities, email security, endpoints, backups, clinical database environment, practice management configuration, and Microsoft 365 posture, then share quick wins and priorities. There is no obligation. Many practices use the report to fix things with their existing provider, which is also fine.
Further reading: IT infrastructure management guide.
Further reading: email security solutions.
Further reading: cybersecurity best practices for Australian businesses.
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