A dedicated IT strategy team for your business, without the cost of a full-time CIO. Epic IT’s vCIO services give Perth businesses the leadership, planning, and accountability to make technology work for growth.
Client retention rate across managed services
Strategic IT advisory for WA businesses
Monthly and quarterly cadence built into every agreement
Service guarantee backed by real accountability
Virtual CIO services give your business access to senior IT leadership without hiring a full-time Chief Information Officer. Instead of one person, you get a team: an IT manager, IT strategist, and procurement specialist who collectively act as your virtual CIO, guiding technology decisions, managing your IT roadmap, and making sure your infrastructure supports your business goals.
For most Perth small and medium businesses, hiring a full-time CIO is not practical. The role commands a six-figure salary, and the breadth of expertise required, from cybersecurity and cloud strategy to vendor management and budgeting, is difficult to find in a single hire. A virtual CIO model gives you that same breadth of expertise through a team that already works with dozens of similar organisations and brings cross-industry experience to every recommendation.
At Epic IT, vCIO services are built into every managed IT services package. Your virtual CIO team does not operate in isolation. They work alongside our service desk and engineering teams, which means strategy recommendations are informed by real operational data: ticket trends, system health, security incidents, and user feedback.
Virtual CIO services cover every aspect of IT leadership. Here is what is included under your managed services agreement.
Your vCIO team develops a multi-year IT strategy aligned to your business goals. This is not a static document. It is a living roadmap that is reviewed and adjusted at every scheduled review, incorporating changes in your business, new technology opportunities, and shifts in risk. The strategy covers infrastructure, cloud, security, productivity, and budget planning.
We maintain a continuous baseline audit of your IT environment, scoring your infrastructure against best practice standards. Your IT manager uses this audit to identify gaps, prioritise improvements, and track progress over time. You always know where your IT stands and what needs attention next.
Every managed services client receives a scheduled review cadence with their vCIO team. The frequency depends on your service tier: monthly reviews for Managed and Fully Managed clients, quarterly reviews for Core clients. These are not generic check-ins. Each review covers strategy progress, audit results, service performance, budget tracking, and upcoming projects.
Your vCIO team maintains a rolling IT budget that tracks current spend and forecasts future costs. Hardware lifecycle replacement, licence renewals, project costs, and recurring services are all mapped out so there are no surprise expenses. Budget discussions are a standing item at every scheduled review.
We manage your relationships with technology vendors, software publishers, and internet providers. This includes licence audits, contract renewals, and IT procurement for new hardware and software. As a Microsoft Solutions Partner, we handle your entire Microsoft licensing stack through our CSP agreement.
Your vCIO team works closely with our cybersecurity services team to make sure your IT strategy incorporates the right security controls. For businesses pursuing Essential Eight compliance or SMB1001 certification, your vCIO coordinates the technical roadmap with your compliance objectives.
The biggest difference between Epic IT’s virtual CIO model and a traditional IT consultant is the structured review cadence. Instead of ad-hoc meetings or annual reviews, your vCIO team meets with you on a regular schedule that is built into your agreement.
For Fully Managed clients, this means monthly steering meetings that cover strategy execution, service performance, security posture, and budget tracking. For Managed clients, monthly reviews focus on audit results, upcoming projects, and operational performance. Core clients receive quarterly strategic reviews with their IT manager.
This cadence creates a rhythm of continuous improvement. Issues are caught early, projects stay on track, and your IT environment evolves in step with your business. Any work identified during reviews that falls outside the agreed scope is quoted as a defined project, so you always have visibility on what is included and what is additional.
Over the past 22 years, this structured approach is what has driven our 98% client retention rate. Perth businesses stay with Epic IT because they can see the value of their IT investment at every review, not just when something breaks.
From onboarding to ongoing engagement, here is what the vCIO relationship looks like.
Virtual CIO (vCIO) services provide your business with senior IT leadership and strategic planning without hiring a full-time Chief Information Officer. At Epic IT, your vCIO is a team of specialists including an IT manager, strategist, and procurement lead who develop your IT strategy, manage your technology roadmap, conduct regular reviews, and advise on budgets, security, and vendor management. It is included in all our managed IT services packages for Perth businesses.
At Epic IT, virtual CIO services are included in every managed IT services agreement at no additional cost. Your vCIO team, scheduled reviews, IT auditing, strategy development, and budget planning are all part of the standard service. Work identified during reviews that falls outside the managed services scope is quoted separately as project work, so you always know what is included and what is additional. Contact us for a managed services quote that includes full vCIO coverage.
The frequency depends on your service tier. Fully Managed and Managed clients receive monthly reviews with their vCIO team. Core clients receive quarterly strategic reviews. Each review covers strategy progress, IT audit results, service performance, budget tracking, and upcoming projects. The cadence is built into your agreement from day one.
Most IT support providers are reactive. They fix things when they break. A vCIO service adds a strategic layer: proactive planning, continuous auditing, budgeting, and regular reviews that keep your IT aligned with your business direction. At Epic IT, your vCIO team has access to the same operational data as your service desk, which means their advice is grounded in what is actually happening in your environment, not guesswork.
Our vCIO services are available as part of our managed IT services packages. This is by design. Strategy works best when your advisory team also manages your day-to-day IT, because recommendations are informed by real operational data. If you are considering managed IT services for your Perth business, vCIO coverage is included from day one across all tiers.
At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
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