Trusted & Certified
Sydney businesses stopped choosing whether to take security seriously; the choice was made for them. APRA’s CPS 234 makes regulated entities accountable for the information security of their suppliers. The SOCI Act expanded to cover data storage systems in late 2024. Businesses with $3 million or more in turnover must now report ransomware payments within 72 hours, with full enforcement since January 2026, and the statutory privacy tort that arrived in mid 2025 gives individuals a direct right to sue over serious invasions of privacy. Every one of those lands hardest on the mid-market: big enough to be liable, too small for a security team.
Our managed security services are built for exactly that position. Essential Eight alignment with a realistic maturity target, endpoint detection and response watched around the clock, verified backups that actually restore, staff awareness training, and incident response that starts in minutes rather than days. It runs alongside our managed IT services or alongside your existing IT team and provider.
The difference shows up when someone asks for proof. Insurers, enterprise clients and regulators all want evidence now, not assurances, and we produce it as a matter of course: maturity assessments, control mappings and incident playbooks ready before the questionnaire arrives.
If you want to know where you actually stand, book the free 38-point IT audit: five hours of our engineers’ time with security at the centre, and a report in plain English. No obligation, and you keep the report either way.
We secure businesses across the city, including the Sydney CBD, North Sydney and Parramatta. See everywhere we work on our areas we serve page.
We deliver results that matter.
Operating since 2003
Across Australia
Client retention
From 93 Google reviews
Get more done with less stress
No more waiting days for a fix. Our team is full of highly experienced engineers that will make sure you always feel like a priority.
We protect your data, devices, and users from threats before they become problems. Instant and consistent support with our cybersecurity experts, just give us a call.
You control the cost. Flexible contracts that allow you to pay only for what you need, when you need it.
We help you plan ahead, not just patch problems. IT, AI, Cybersecurity? Our industry experts will be there with you every step of the way delivering cost effective solutions.
We’re here when you need us. Our local helpdesk is ready to jump in. No ticket queues, no runaround.
We deliver enterprise-grade IT to Sydney businesses without the enterprise overhead. Whether you’re a boutique law firm, a specialist medical practice, or a growing advisory firm, our services are built around your operations.
Simple tools, smart automation, AI-powered insights, and scalable support
From daily tech issues to long-term strategy, we’ve got your back. Our vCIO service helps you plan for growth, not just survival.
We lock down your systems with Essential Eight, vCIO, and SMB1001 frameworks. You stay protected and compliant, without the jargon.
Work from anywhere with Microsoft 365 and cloud solutions tailored to your business. We make it seamless and secure.
One office or many, we keep your systems connected and consistent. No more juggling different setups or vendors.
Upgrade your phone system with VoIP that just works. Clear calls, smart routing, and easy setup included.
You get the same quality and depth as the big players. Our deep bench of talent delivers enterprise-level solutions at SMB-friendly prices.
Sydney clients get a full managed IT stack: helpdesk support, Microsoft 365 management, cybersecurity, backup and disaster recovery, AI governance, managed AI, and strategic IT advisory. Everything is handled by our local Sydney team.
We secure your business against threats with proactive monitoring, firewalls, and staff training. Stay ahead of cyber risks without lifting a finger.
Need a second opinion or a full roadmap? Our consultants help you align tech with your business goals.
Tailored IT support for industries that drive NSW
You’ll get time back, peace of mind, and a partner who is in it for the long haul. We support teams from 20 seats to 500 and beyond, and we’re just as comfortable working alongside your internal IT in a co-managed arrangement as we are running the whole environment. IT, AI, cyber security? Our industry experts will be with you every step of the way, delivering cost-effective solutions.
As a certified Microsoft Solutions Partner, we bring deep expertise in Microsoft 365, Azure, and cloud productivity tools. You’ll get best-practice setups, seamless migrations, and support that speaks fluent Microsoft.
We’ve been very impressed with Epic IT's incredible service and support for the past few years. Overall, our experience has been excellent, and we feel confident knowing our IT systems are in such capable hands. We highly recommend Epic IT!
Epic IT has always been thorough and consistent. They provide managed IT services for Starick Services Inc. from account management and purchases to service and support. Great customer service at all times, so important for a service like ours that is 24/7 and needs reliable and accessible IT support.
Call 1300 EPIC IT (1300 374 248) or email [email protected] to get started today.
We stand by our service. If you’re unhappy in the first 90 days, you can walk away. We’ll refund your onboarding fee and pay you $5,000 for the inconvenience. No stress, no strings. Just confidence that we’ll deliver.
We responsibly recycle old equipment and donate usable tech to local charities. It’s part of how we support our community and reduce waste.
Let’s talk about your goals.
Get fast, secure, and reliable support, starting today.
Office hours
Monday-Friday 7.00 AM – 5.30 PM
After-hours support available based on MSA
Everything needed to run your technology day to day: helpdesk for your staff, monitoring and patching of every device and server, Microsoft 365 management, verified backups, and security built in rather than bolted on. We’ve operated since 2003 and are ISO 27001 certified, so the service is structured and documented, with a dedicated account manager and quarterly strategy reviews instead of ad-hoc break-fix.
Most businesses in our range (20 to 500 seats) pay a fixed monthly fee per user, typically between $100 and $250 depending on how much security, compliance and after-hours coverage you need. Co-managed arrangements cost less. We quote a fixed price after the free 38-point audit, so you know exactly what you’re paying before you commit.
Our average call answer time is 36 seconds, and most issues are resolved remotely on the spot during business hours. Security work is largely remote by nature; our Bondi-based engineers attend on site for incident response and network work where needed. After-hours support is available under your service agreement.
Yes. Remote support fixes most things fastest, but network builds, hardware swaps, Wi-Fi surveys and office moves are done on site. Our Sydney engineers are based in Bondi and cover the metro area, with incident response starting remotely in minutes and on-site attendance arranged when an incident requires it.
Maturity Level One is the floor: most SMEs are not there yet, and getting there removes the easiest attack paths. Level Two is the realistic target for businesses holding sensitive data or serving enterprise and government clients, and it is what supplier questionnaires increasingly assume. We assess where you are, target what your risk actually justifies, and produce the evidence.
Security is part of the core service, not an add-on. Every client gets Essential Eight alignment, endpoint detection and response, monitored backups and staff awareness training. If you need to demonstrate compliance to a customer, insurer or government buyer, we produce the evidence.
Yes, we specialise in co-managed IT. Your internal team keeps the day-to-day knowledge; we add 35+ specialists, enterprise tooling and after-hours depth. You choose where the line sits, and we document it.
Yes. We’re Australia’s first AI-led MSP: we deploy and govern Microsoft Copilot, Claude and ChatGPT for clients, including data protection guardrails so staff can use AI without leaking sensitive information. If AI is on your roadmap, we’ll make it safe and useful rather than a risk.
