Your AI tools work in silos. Managed AI connects them to your business. Epic IT deploys, integrates, secures, and manages your AI environment so it works across your systems.
AI connected to your CRM, finance, and operational data
Full AI Governance controls included as standard
Platform performance reviews and optimisation every month
AI processing costs billed monthly with per-workflow reporting
Most businesses buy AI tools and use them as standalone apps. Copilot lives inside Word. ChatGPT lives in a browser tab. Nobody has connected them to your CRM, your finance system, or your operational data. The result: your team gets basic productivity gains while the real value sits untouched.
Epic IT’s Managed AI service turns disconnected AI tools into a connected AI platform for your business. We deploy, integrate, secure, and manage your AI environment so it works across your systems, not just inside individual apps. Whether that is Anthropic’s Claude, Microsoft Copilot, or specialist industry tools, everything runs on a governed platform with real integrations, real automation, and monthly reviews to keep it improving.
Managed AI requires an active Managed IT Services agreement, a minimum Bronze+ cybersecurity tier, and includes all AI Governance controls as standard.
Managed AI goes beyond deploying tools. We build, secure, and maintain the connections between your AI platform and your business operations.
We handle full deployment: tenant configuration, user provisioning, security policy enforcement, and integration with your Microsoft 365 environment and line-of-business applications. The platform connects your apps to AI processing through secure integrations, workflow automation, and identity management via Entra ID. Every integration passes a deployment gate and security review before going live.
This is where Managed AI earns its return. We build automation workflows that connect your AI platform to your business processes. Invoice processing that reads, classifies, and routes documents. Client onboarding that creates accounts across systems. Compliance reporting that compiles data from multiple sources into board-ready summaries. Epic IT builds, tests, deploys, and maintains all workflows.
Every platform gets role-based access, data protection policies, and sensitivity labelling. Your finance team might have different AI access than your marketing team, and the controls reflect that. AI licensing is included in your agreement. We procure and manage licences for Claude, Copilot, and your other approved tools, with monthly usage reporting so your CFO sees exactly where the investment goes.
The biggest waste of an AI investment is buying tools nobody knows how to use well. We provide structured onboarding covering practical use cases for each team’s role, the governance boundaries your organisation has set, and how to recognise when AI output needs human review. Ongoing adoption support ensures your team keeps getting better, not just busier.
Copilot is a single-app productivity tool. It helps you draft emails faster, summarise meetings, and generate slides. Useful, but limited. It works inside Microsoft apps and stays inside Microsoft apps. It cannot pull data from your CRM, trigger a workflow in your operations system, or reconcile information across platforms.
Managed AI is cross-system intelligence. It connects your AI tools to your business data through secure integrations and automation. The same AI that helps draft an email can also process an invoice from your accounting system, update your CRM, and flag anomalies in your weekly reporting. Copilot is one tool in the toolkit. Managed AI is the platform that makes all your tools work together.
Copilot is a single-app productivity tool that works inside Microsoft apps. Managed AI connects your AI tools to your actual business systems through secure integrations and automation. Invoice processing, cross-platform reporting, client onboarding sequences, and data reconciliation across systems are all possible with Managed AI but not with standalone Copilot licences.
Yes. AI Governance is included in every Managed AI engagement as standard. You cannot safely deploy cross-system AI automation without first understanding what tools your team is using, what data is at risk, and what policies need to be in place. Governance is the foundation, not an optional extra.
Managed AI is billed as part of your managed services agreement with a base platform fee plus per-workflow AI processing costs billed monthly at usage. You get per-workflow reporting so your CFO sees exactly where the investment goes. Contact us for pricing tailored to your business size and requirements.
Managed AI works across the Microsoft ecosystem, Anthropic’s Claude platform, and your existing line-of-business applications. We use our pre-built integration library and n8n workflow engine to connect your AI platform to CRMs, accounting systems, HR platforms, operations tools, and more. If your system has an API, we can connect it.
When your automation needs exceed what standard integrations can deliver, you move to Custom AI Development. This adds dedicated engineering capacity for bespoke data pipelines, custom API integrations, and AI-powered applications built specifically for your business. Everything in Managed AI carries forward.
At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
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