From deny-by-default AI blocking to autonomous agents working across your business systems. AI Governance, Managed AI, AI Agent Development, and Custom AI Development for Australian businesses ready to move beyond the chatbot.
Most businesses are already using AI — but it’s disconnected. Staff paste data into free chatbots with no audit trail, no governance, and no integration with your CRM, email, or accounting systems. We help you move from shadow AI to a connected AI platform where every tool is governed, every action is logged, and AI sees your entire business — not just one system.
Every AI engagement starts with enforcement. We deploy deny-by-default blocking so unsanctioned AI tools are stopped immediately, then govern how approved tools interact with your data. M365 permissions are reviewed and tightened before any AI tool goes live, because the permission gaps already exist — AI just makes them easy to exploit.
From there, we layer on data loss prevention, sensitivity labelling, compliance audit trails, and browser-level controls as your AI maturity grows. Our governance framework aligns with ISO 42001 — the international standard for AI management systems.
There are two problems with AI in most businesses today: data walking out the door through ungoverned chatbots, and AI tools that can only see a fraction of your business data.
Our Managed AI service connects a central AI engine to your live business systems through secure connectors — Microsoft 365, Xero, Salesforce, HubSpot, and your other line-of-business platforms. When an AI agent can read from your accounting system, check your CRM, and update your project management tool in a single workflow, that is where real productivity gains come from. And that is where governance needs to follow — because M365 permissions do not extend to Xero or Salesforce.
Read more about why M365 governance alone is not enough.
Every engagement starts with governance. Then we build and run your AI. For businesses needing bespoke solutions, we develop custom AI integrations.
Deny-by-default blocking of unsanctioned AI tools, M365 permissions governance, AI acceptable use policy, shadow AI discovery and monitoring, staff awareness training, AI usage reporting, quarterly governance reviews. Layered data protection (DLP, sensitivity labels, audit trails) added as your AI maturity grows.
Everything in Governance, plus a standard AI tool across your systems, fully managed automation platform, cross-platform workflow orchestration across M365, Xero, Salesforce, and your other business systems. Human-in-the-loop approval for high-risk agent actions. Deployment gate and security review before any agent goes live. Monthly platform reviews. For businesses ready to connect AI to their operations.
Includes everything in Managed AI. Dedicated engineering capacity for bespoke data pipelines, custom integrations, and purpose-built AI applications. Cross-platform agent governance with scoped permissions per system and correlated audit trails. Monthly steering committee. For businesses that need solutions no off-the-shelf tool can deliver.
A structured assessment that maps your current AI usage, identifies shadow AI risks, reviews M365 permissions exposure, and gives you a clear roadmap to deny-by-default enforcement and safe AI adoption.
Read our comprehensive guide to AI Governance, Managed AI, and Custom AI Development — including what’s included at every tier.
Already using Microsoft 365? See how Copilot compares to a connected AI platform — and why Managed AI sees your entire business, not just one system.
AI Governance is the foundation layer of our AI services. It starts with deny-by-default blocking of unsanctioned AI tools and M365 permissions governance for approved tools. It includes shadow AI discovery and monitoring, acceptable use policy enforcement, data loss prevention controls, sensitivity labelling, staff awareness training, AI usage reporting, and quarterly governance reviews. Every other AI service tier builds on governance.
Managed AI gives you a connected AI platform — a standard AI tool deployed across your systems with cross-platform workflow orchestration connecting M365, Xero, Salesforce, HubSpot, and your other business systems. It includes human-in-the-loop approval for high-risk agent actions, deployment gates for every integration, and monthly platform reviews. Governance is included as standard.
Yes. Even a single tool like Copilot introduces data exposure risks if governance isn’t in place. Without proper DLP policies and acceptable use guidelines, Copilot can surface sensitive data to users who shouldn’t see it. Governance ensures AI works within your security boundaries.
We start with enforcement — deploying deny-by-default blocking so every unsanctioned AI tool is stopped immediately. Then we discover what tools were in use before enforcement went live, review and tighten M365 permissions for approved AI tools, write enforceable acceptable use policies, and implement layered data protection controls. From there, we monitor and review your AI posture quarterly, adding controls as your AI maturity grows.
Our AI Readiness Assessment maps your current AI landscape, identifies governance gaps and shadow AI risks, reviews M365 permissions exposure, and gives you a clear roadmap. The assessment is the first step toward deny-by-default enforcement and structured AI governance.
Absolutely. Our service model is progressive — every tier builds on the one before it. Most businesses start with AI Governance to get visibility and control, then move to Managed AI when they’re ready to automate. Custom AI Development is available for businesses that need bespoke solutions. You move up the AI maturity spectrum at your own pace — from exploring, to connecting, to transforming.
At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
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