Managed IT and cyber security for the wholesalers, manufacturers and trade businesses across the Erindale Road and Balcatta Road industrial area. Our engineers are based in North Perth, about 15 minutes away, and the average wait to get one on the phone is 36 seconds.
Trusted & Certified
Balcatta is the City of Stirling’s industrial engine. The grid around Erindale Road and Balcatta Road carries one of Perth’s biggest concentrations of wholesalers, importers, light manufacturers, food producers and trade businesses, making the suburb a genuine regional employment centre rather than a satellite of somewhere else. Access keeps improving: the Stephenson Avenue bridge over the Mitchell Freeway opened in December 2025, with the full interchange due mid 2026, tightening the link between the industrial area and the rest of the city.
Industrial businesses have a particular relationship with IT: nobody thinks about it until the warehouse stops. A stock system that loses sync with accounts, a label printer that drops off the network mid-run, Wi-Fi that dies at the back racks, an EDI feed that fails the night before a major delivery: each one stops real work and real trucks. Our managed IT services are built for that reality: monitoring that catches failures before the morning shift does, hardware chosen for warehouse conditions, and an engineer about 15 minutes away in North Perth when something needs hands.
Security matters more in this postcode than most owners assume. Wholesale and logistics businesses run on thin margins and tight payment cycles, which is exactly what ransomware crews exploit: freeze the stock system two days before month end and wait. Every Balcatta client gets Essential Eight alignment, endpoint detection and response, and verified backups through our managed security services, because the businesses being hit in Perth right now are not banks. They are 30-seat trade and wholesale companies with a server in the corner that nobody patched.
If you want to know where your environment actually stands, book the free 38-point IT audit: five hours of our engineers’ time across infrastructure, security, backups and licensing, and a report in plain English. No obligation, and you keep the report either way.
We support businesses across Perth’s northern suburbs, including Osborne Park, Tuart Hill and Scarborough. See everywhere we work on our areas we serve page.
We help you grow with confidence, backed by proven results and long-term client trust.
Operating since 2003
Across Western Australia
Client retention
Fastest growing IT providers in Australia
We bring clarity, control, and confidence to your IT.
You’ll never feel like a number. Our team is full of highly experienced engineers that will make sure you always feel like a priority.
We keep your data safe with proactive monitoring and fast response. Instant and consistent support with our cybersecurity experts, just give us a call.
We simplify your tech so you can focus on your business. IT, AI, Cybersecurity? Our industry experts will be there with you every step of the way delivering cost effective solutions.
Our contracts are built around you. Flexible contracts that allow you to pay only for what you need.
We respond quickly and resolve issues fast, so your team stays productive. No more long waits or ticket black holes.
We don’t just fix problems, we help you plan ahead. Our vCIO service gives you a clear roadmap for smarter IT decisions.
We make IT simple, secure, and scalable, so you can grow without limits.
From daily helpdesk to long-term planning, we cover it all. Get peace of mind with our vCIO, cybersecurity, and cloud support.
We protect your business from malware, phishing, and ransomware. Our team uses Essential Eight and other best practices to keep you secure.
Work from anywhere with Microsoft 365 and cloud solutions that scale with you. We manage it all, so you don’t have to.
Running multiple locations? We keep them connected and secure with seamless infrastructure and support.
Crystal-clear calls, smart routing, and cost savings. Our VoIP solutions are built for modern businesses.
We bring big-business tech to small and mid-sized teams. With our deep bench of talent, you get the quality and reliability you deserve.
We offer full-service IT support for Balcatta businesses to stay secure, productive, and ahead of the curve.
We protect your systems, data, and people with proactive monitoring, threat detection, and response. Stay ahead of cyber threats with confidence.
Need a tech strategy? We help you plan smarter with expert advice and long-term thinking tailored to your goals.
We lock down your systems with layered protection, compliance support, and real-time threat response.
We understand the unique IT needs of different industries, and we tailor our support to match.
We help financial firms meet compliance, secure client data, and maintain uptime with reliable, secure IT systems.
We provide rugged, remote-ready IT solutions that keep your operations running smoothly, no matter where you are.
We deliver mobile-friendly, cloud-based systems that keep agents connected and deals moving.
We support schools and training providers with safe, scalable tech that enhances learning and admin efficiency.
You’re getting more than IT support; you’re getting time back, peace of mind, and a partner who is in it for the long haul. We support teams from 20 seats to 500 and beyond, and we are just as comfortable working alongside your internal IT in a co-managed arrangement as we are running the whole environment. Strategy-focused, forward-thinking, and built on long-term relationships.
We’re a certified Microsoft partner, which means we deliver Microsoft 365, Azure, and other solutions with expert-level knowledge and direct support access. You get the best tools, configured the right way, with a team that knows how to make them work for your business.
We’ve been very impressed with Epic IT's incredible service and support for the past few years. Overall, our experience has been excellent, and we feel confident knowing our IT systems are in such capable hands. We highly recommend Epic IT!
Epic IT has always been thorough and consistent. They provide managed IT services for Starick Services Inc. from account management and purchases to service and support. Great customer service at all times, so important for a service like ours that is 24/7 and needs reliable and accessible IT support.
Call us on 1300 EPIC IT or email [email protected] to book a free 38-point IT audit for your Balcatta business. Five hours of engineering time, a plain-English report, no obligation.
We stand by our service. If you’re unhappy in the first 90 days, you can walk away. We’ll refund your onboarding fee and pay you $5,000 for the inconvenience. No stress, no strings. Just confidence that we’ll deliver.
We recycle old hardware responsibly and donate usable equipment to local charities and schools. It’s one way we help reduce e-waste and support those who need it most.
Let’s talk about your goals. We’ll show you how we can help: fast, friendly, and obligation-free.
Office hours
Monday-Friday 7.00 AM – 5.30 PM
After-hours support available based on MSA
Everything needed to run your technology day to day: helpdesk for your staff, monitoring and patching of every device and server, Microsoft 365 management, verified backups, and security built in rather than bolted on. We’ve operated since 2003 and are ISO 27001 certified, so the service is structured and documented, with a dedicated account manager and quarterly strategy reviews instead of ad-hoc break-fix.
Most businesses in our range (20 to 500 seats) pay a fixed monthly fee per user, typically between $100 and $250 depending on how much security, compliance and after-hours coverage you need. Co-managed arrangements cost less. We quote a fixed price after the free 38-point audit, so you know exactly what you’re paying before you commit.
Our average call answer time is 36 seconds, and most issues are resolved remotely on the spot during business hours. Anything that needs hands on hardware, we’re about 15 minutes away in North Perth and in the northern industrial area most days. After-hours support is available under your service agreement.
Yes. Remote support fixes most things fastest, but network builds, hardware swaps, Wi-Fi surveys and office moves are done on site. Balcatta’s industrial grid is a short run up the Mitchell Freeway from our North Perth office, about 15 minutes, so same-day visits are usually realistic.
Yes, and it’s work we know well. Warehouses need different thinking: rugged devices, Wi-Fi that covers the full racking layout, stock and label systems that sync with the office, EDI feeds that just run, and operational equipment kept on a separate, secured network. We design for the warehouse floor as carefully as for the front office.
Security is part of the core service, not an add-on. Every client gets Essential Eight alignment, endpoint detection and response, monitored backups and staff awareness training. If you need to demonstrate compliance to a customer, insurer or government buyer, we produce the evidence.
Yes, we specialise in co-managed IT. Your internal team keeps the day-to-day knowledge; we add 35+ specialists, enterprise tooling and after-hours depth. You choose where the line sits, and we document it.
Yes. We’re Australia’s first AI-led MSP: we deploy and govern Microsoft Copilot, Claude and ChatGPT for clients, including data protection guardrails so staff can use AI without leaking sensitive information. If AI is on your roadmap, we’ll make it safe and useful rather than a risk.
