Managed IT services in Perth
Managed IT services in Perth means one provider runs your helpdesk, security, Microsoft 365 and IT planning for a fixed monthly fee per user. Epic IT has done that for Perth businesses with 25 to 500 staff since 2003.
Your IT provider takes three hours to answer a ticket. Your staff have found workarounds instead of calling for help. Your last Microsoft 365 bill had licences for people who left six months ago. Every growing business hits the point where reactive IT support costs more than proper managed services. Over 100 Perth businesses have crossed that line with Epic IT.
We answer calls in 36 seconds on average, resolve 90% of tickets within the hour, and manage your whole technology stack so you can run your business. We are a Microsoft Solutions Partner for Security and Modern Work, ISO 27001 certified, and on the Fast50 list in 2024, 2025 and 2026.
- 36 sec
- average time to answer a call
- 90%
- of tickets resolved within the hour
- 100+
- Perth businesses have made the switch
- 2003
- the year we started in Perth
What is included
IT Support
Fast, personable IT support, on site and remote. Our Perth helpdesk answers in 36 seconds on average, with local engineers who know your environment.
Virtual CIO/CTO
IT leadership without hiring in-house. Your virtual CIO runs your technology strategy, budget and roadmap against your business goals.
Microsoft 365
We migrate and manage Microsoft 365, including Teams, SharePoint, OneDrive and Copilot, so your staff can work securely from anywhere.
Azure Cloud Services
Virtual machines, databases and full Azure environments, built, secured and run for you.
Procurement
The right hardware, software and services, sourced quickly at partner pricing.
Cyber Security
Essential Eight aligned controls, endpoint protection, patching and 24/7 monitoring are standard in every agreement.
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Aegis, included
Your client portal: security score, tickets, backups, AI use, roadmap and bill in one place, hosted in Australia. It comes with every managed IT agreement.
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90-day guarantee
If you are not satisfied within 90 days of onboarding, we refund your onboarding fee.
New to managed IT? Read about what happens in the first 90 days with a new MSP, or the signs it is time to switch your MSP.
How it works
- You askCall, email or chat. However suits you.
- A person picks upIn 36 seconds on average. Your setup and history are already on their screen.
- We fix itRemotely if we can, on site if we must. You are told as it happens.
- Done, on recordWritten up in plain English, and reported on at your quarterly review.
Not your average managed IT services in Perth
You have probably had an IT provider who went quiet after the sales call. Who sent a junior engineer for a senior problem. Who billed you for reactive fixes instead of preventing the issue in the first place. That is the model most Perth MSPs still run, and we built ours differently.
Perth's trusted managed service provider since 2003
For over 23 years we have kept Perth businesses running. Our managed IT services give you a team that is fast to respond, easy to reach, and takes the time to understand your business, not just your technology.
We manage everything from day-to-day helpdesk support and Microsoft 365 administration to managed cybersecurity, AI governance and strategic IT advice. Every client gets a dedicated account manager, a named team of engineers who know their environment, and quarterly business reviews where we report on performance and plan ahead. Read how to evaluate and choose a managed IT provider, or why MSPs win while SaaS burns.
Our team of 40+ professionals works from three offices: Perth HQ in North Perth, plus Sydney and Brisbane. That gives us the depth to support multi-site and national operations with the local accountability Perth businesses expect. We are not a franchise, a reseller or a generalist IT shop. Managed IT services is what we do.
Built for your pace, driven by your business goals
As a Microsoft Solutions Partner, we build everything on the Microsoft stack: Microsoft 365, Azure, Intune, Defender and Entra ID. That gives you one platform that is supportable and secure.
We run under our own ISO 27001 certified information security management system, so the rigour we apply to our own operations extends to how we manage yours. Our managed agreements include Essential Eight aligned security controls, proactive patching, endpoint management and 24/7 monitoring as standard.
For businesses exploring AI, our AI governance and managed AI services help you adopt AI tools safely, with proper policies, data handling and Microsoft integration. We chose Anthropic’s Claude for our own AI operations. Ask us why.
Pricing is a fixed monthly fee per user. Fully managed IT with unlimited helpdesk starts from $100 per user/month, and your quote depends on how much security and compliance you need. We give it to you in writing after a short call. Project work is quoted separately. Read our IT budgeting guide for Perth SMBs to see what you should be spending, or how much IT support costs in Perth in 2026 for the full breakdown, including Sydney and Brisbane rates.
See everything
own your risk
Every managed IT client gets Aegis, the Epic IT client portal. Your security score, tickets, backups, AI use, roadmap and bill in one place: the same numbers our team works from.
Who you will deal with
Held to a standard
Ready to speak with someone who gets it?
Running a business with 25 to 500+ users? Calls are answered in 36 seconds on average. Book a free 38-point IT infrastructure audit and we will show you exactly where your environment stands. If you are not satisfied within 90 days of onboarding, we refund your onboarding fee.
Frequently asked questions
What happens in the first 90 days after we sign up?
We run a 38-point infrastructure audit, document your environment, onboard your team to the helpdesk, tighten your M365 permissions, and deploy Essential Eight aligned security controls. By day 30 your staff know who to call and how fast we answer. By day 60 we have cleared the backlog your last provider left. By day 90 we present your first quarterly business review with performance data and a forward roadmap. Read about what actually happens in the first 90 days with a new MSP.
How do we know you won’t disappear like our last provider?
98% client retention. We publish our SLAs, we measure them, and we report on them quarterly. Every client gets a named account manager and a named engineering team who know your environment. If you are not satisfied within 90 days of onboarding, we refund your onboarding fee. Read about what switching IT providers actually looks like.
What does managed IT actually cost?
Fully managed IT with unlimited helpdesk starts from $100 per user/month. Your price depends on how much security and compliance you need, and we quote it in writing after a short call. No surprise bills. Project work is quoted separately. Read our full pricing breakdown for Perth, Sydney, and Brisbane.
Do you handle cybersecurity as well, or is that separate?
Cybersecurity is built into every managed IT agreement, not sold as an add-on. Every client gets Essential Eight aligned controls, endpoint protection, and proactive patching as standard. For businesses that need SMB1001 certification or compliance reporting, that is included in the cybersecurity tier. One provider, one contract, one team.
Can you support our staff in Sydney and Brisbane too?
Yes. We operate from three offices. Perth HQ in North Perth, Sydney in Bondi, and Brisbane at Brisbane Airport. Your Perth team gets the same 36-second answer time as your interstate staff. We support multi-site and national operations without losing local accountability.
What about AI, do you help with that?
Yes. We run a dedicated AI services practice alongside managed IT. That includes AI governance (blocking shadow AI, governing approved tools), Managed AI on Epic AI Platform, and AI agent development. We chose Claude over Copilot for our own operations. Ask us why.