Epic IT’s team of 35+ professionals holds some of our certifications across Microsoft, Cisco, CompTIA, Veeam, Fortinet, Juniper, and Datto platforms. Our people carry qualifications ranging from bachelor’s degrees and advanced diplomas through to specialist vendor certifications in cybersecurity, cloud infrastructure, identity management, networking, and backup continuity. Click on any team member below to see their qualifications and certifications.
Greg
Founding the company back in 2003, Greg has since grown Epic IT into a thriving business but not without the help of his dedicated and hardworking team. With over 21 years’ experience in ICT, Greg is not only ITIL certified but also holds a Diploma in Computer Systems Engineering and a Degree in Computer Science.
Greg these days is a little less “on the tools” and has been superseded by a very talented service and senior leadership team. A team that clearly share his passion in innovation, service excellence and attention to detail. Greg now focuses much less on the operations and instead more on forging great relationships, partnerships and pursuing new business opportunities for Epic IT.
Away from the office, Greg loves spending time with his family in the great outdoors loving caravaning where he can often be found next to, in or on the water. Or he is watching the footy.
Moe
Moe joined Epic IT as a Director in 2024 before stepping into the role of Chief Executive Officer. He brings over 17 years of experience across financial markets, treasury and technology — including senior programme delivery roles at Macquarie Group and Westpac, where he led complex transformation and regulatory change under APRA’s prudential frameworks.
At Epic IT, Moe is focused on scaling the business across its three pillars: Managed IT Services, Cybersecurity, and AI Services. His governance-first mindset, shaped by years in heavily regulated environments, drives his passion for helping small and medium organisations navigate AI adoption, digital transformation, and compliance.
Moe holds a Bachelor of International Business from RMIT, and is a certified Project Management Professional (PMP).
Zheng
Zheng is Epic IT’s Chief Operations Officer, leading the company’s client engagement, account management, and business strategy. With a Bachelor of Commerce from Curtin University and over 13 years of business development experience in managed IT services, Zheng drives the operational performance of the business and works closely with clients to align technology with their goals.
Zheng loves his sports and fantasy leagues, which resonates well with the rest of the team. In between all of this, he is helping raise a beautiful family and still finds time as an active cryptocurrency trader.
Bachelor of Commerce (Curtin University)
Kiahn
Kiahn leads Epic IT’s service department, covering the service desk, dispatch, and escalation teams across our Perth, Brisbane, Sydney, and Philippines offices.
With over seven years spent entirely in the MSP space, he knows managed services from the ground up, having worked every rung from the tools to running the department. He owns service delivery end to end: hiring and developing technicians, keeping response times sharp, and making sure every ticket lands with the right person the first time.
Alongside the day-to-day, he drives Epic IT’s automation and reporting stack, building the AI-assisted tooling that lets the team spend less time on admin and more time fixing things.
Service management: ITIL v4 Foundation
Backup and continuity: Veeam Certified Engineer (VMCE)
A passionate supporter of sport and massive fitness enthusiast, Kiahn is a frequent contributor to the office NBA and AFL debates. When not working, he enjoys checking out new venues across the Perth social scene and catching up with friends.
Cris
Cris is Epic IT’s Senior Customer Success Manager, with over 15 years of experience across the managed IT services industry. Having worked for a number of MSPs over many years, Cris brings deep knowledge of client engagement across corporate, mining, local government, and education sectors. He operates with a strong client focus, working as if he’s part of the client’s own team when recommending technology solutions for business improvement.
When Cris isn’t helping his customers kick goals, he spends time with his young family. On the topic of kicking goals, this avid Fremantle Dockers supporter loves his footy and can sometimes be seen sneaking in a quick online gaming session between AFL matches.
Matt
Matt looks after Epic IT’s client relationships across account management and new business, making sure our managed IT services keep pace with what each client actually needs. He came up through the technical side, so his Diploma of Networking and ITIL Foundations certification sit behind every conversation. That grounding means he can dig into a client’s setup himself rather than handing off every technical question.
Diploma of Networking (TAFE)
Certificate IV in Information Technology (TAFE)
Certificate III in Information Technology (TAFE)
Service management: ITIL Foundations V3
Marija
Darrell
Marjorie
Marjorie manages the end-to-end procurement process for Epic IT’s clients, sourcing hardware, handling new purchases, and renewing licences and subscriptions, all while keeping accounts and agreements up to date so nothing slips through the cracks. She brings 11 years of procurement experience across healthcare, banking, and IT, including seven years in the IT industry, covering vendor management, strategic sourcing, and contract negotiation. Clients appreciate that she takes the time to understand what they need, follows through, and makes sure nothing gets missed. Outside of work Marjorie is usually with her family, trying new restaurants and cafes, going on walks, or watching a good show together. Her husband plays a lot of tennis, and she and the kids are starting to pick it up too.
David
David supports Epic IT’s technical sales and service operations, working closely with clients to match technology solutions to business needs. With a background in IT networking and server administration, David bridges the gap between technical requirements and commercial outcomes for our Perth clients.
Eugene
Eugene is Epic IT’s IT Procurement and Solutions Specialist, helping clients secure the right hardware and software while making sure everything arrives on time and is supported well after it lands. He has three years in managed IT services on top of earlier roles spanning pharmaceutical sales, software development, scientific equipment, and FMCG. Eugene holds a degree in Biotechnology, an Advanced Diploma in Information Technology (Telecommunications Network Engineering), and a Diploma in Information Technology (Cyber Security). Clients value his reliability, responsiveness, and attention to detail across procurement, delivery, and after-sales support. Outside of work he plays badminton and cycles through summer, and missing his weekly badminton session is enough to ruin his week.
“People may forget what you said, but they’ll remember how reliable you were.”
Anthony
Anthony looks after HR and Accounts at Epic IT. A typical day covers accounts queries and HR responsibilities like the pay run, alongside small projects with people across the team, one week a platform improvement, the next a documentation push. He joined Epic IT just over a year ago after three years in software sales, and holds a degree in Economics along with recently completed Claude AI training. On the accounts side, clients know him as the person who works hard to get them an answer or a resolution as fast as possible. Outside of work Anthony watches movies and plays video games with friends, and having recently moved to Perth, he has spent his weekends ticking off all the touristy activities. He has set himself a goal of watching 150 movies this year.
Shane
Shane is the senior technical account manager for Epic IT. As he is also very technical, he spends a lot of his time on solution design and RnD putting him in a position where he can always recommend the most optimal solutions for our customers. Shane’s addition to the team brings a wealth of experience and knowledge having helped establish and run a successful Managed Service Provider business in Sydney, NSW.
Shane loves his sports, particularly Basketball and while he spends his up time frequently above the hoop his down time is more reserved for taking trips with his young family to Margaret River to escape IT even if its just for short moment.
Aaron
Aaron joined Epic IT in 2013 and has spent the years since building out the company’s capabilities across cybersecurity, AI, development, and integration work. He leads the technical side of Epic IT’s ISO 27001 certification and Essential Eight uplift programs for clients, while quietly building the internal tooling and automation that keeps the wider team productive. Aaron holds two Bachelor’s degrees from the University of Western Australia, one in Computer Science and one in Commerce, alongside Microsoft 365 and Azure certifications. He has a knack for cutting through noise and shipping pragmatic solutions rather than gold-plated ones, which is why he tends to be the person called in when something is genuinely complex. Outside of work, Aaron is a Perth local who spends weekends bouncing between long coffees, ocean swims at Cottesloe, and a steadily growing pile of half-finished side projects.
Jake
Jake joined our talented projects team towards the end of 2023. Jake draws on his extensive software development and system integration background in helping drive more intelligent and automated system management for our customers. By leveraging various Artificial Intelligence (AI), programming and automation platforms, this talented developer is helping Epic keep ahead of the curve by innovating smarter solutions that will not only benefit our customers, but also improve our ability to manage them.
Jake brings to the team a broad background of experience in many industries, along with his university and industry certifications. This Murdoch University graduate brings to Epic IT many years of consultation and business analytical experience, having worked alongside senior management, business owners and key decision makers throughout his extensive career before joining our team.
As a man who loves to solve problems, Jake is definitely a “Mr Fix it” when it comes to working on home DIY and automation projects, and of course unwinding by spending quality time with his young family.
To meet more of our team members, please click to meet the team.
Luke
Luke is one of Epic IT’s senior service and project engineers, with three TAFE diplomas spanning computer systems and electrical engineering. A long-standing member of the team, Luke brings deep infrastructure knowledge and Fortinet security expertise to complex client projects across Perth.
Advanced Diploma of Computer Systems Engineering (TAFE)
Diploma of Computer Systems Engineering (TAFE)
Diploma of Electrical Engineering (TAFE)
Security: Fortinet NSE 3
Joshua
Joshua is a Team Lead at Epic IT, overseeing service delivery and endpoint management. He holds two advanced Microsoft certifications in identity management and Microsoft 365 administration, plus a Cert IV and Advanced Diploma in Cyber Security from North Metro TAFE. Joshua is an active member of the cybersecurity community, regularly volunteering and participating in AISA (Australian Information Security Association) events.
Advanced Diploma in Cyber Security (North Metro TAFE)
Certificate IV in Cyber Security (North Metro TAFE)
Microsoft: Microsoft Certified: Identity and Access Administrator Associate (SC-300), Microsoft 365 Certified: Administrator Expert (MS-102)
In his spare time Joshua is a very keen magnet fisherman. While this may sound like an uncommon hobby, he definitely doesn’t walk alone, supporting his beloved Premier League side.
"The most dangerous phrase in the language is, ‘We’ve always done it this way.’"
Ivan
Ivan joined Epic IT in April 2024 after a decade as a Petrophysicist in oil and gas, where he spent years interpreting subsurface data for exploration and production. Holding a Bachelor of Engineering, a Certificate IV in Project Management, and Microsoft 365 certification, Ivan now runs client projects spanning Windows 11 rollouts, server refreshes, SharePoint migrations, and security tool deployments. He is known for bringing engineering rigour to IT delivery: planning the work properly, flagging risks early, and keeping every stakeholder in the loop when projects get complex. Outside of work, Ivan runs a home lab, gets outdoors when he can, and unwinds with sport or an online gaming session with mates.
Masters of Engineering (Petroleum)
Bachelor of Engineering (Petroleum)
Diploma of Information Technology (Advanced Networking)
Microsoft: Microsoft 365 Fundamentals
Project management: C4 Project Management
When Ivan isn’t working, he continually expands his skill set and IT knowledge by setting up home labs. He also loves the outdoors, sports and gaming online with friends.
Steven
Steven is a Senior Network Engineer at Epic IT, specialising in enterprise networking and routing infrastructure. With CCNA, CCNP, and dual Juniper certifications alongside a Certified Ethical Hacker qualification, Steven brings senior-level networking expertise to complex infrastructure projects across Perth.
Bachelor of Science in Business Computing
Networking: Cisco CCNA, Cisco CCNP, Juniper JNCIA, Juniper JNCIS-SP
Microsoft: Microsoft System Center
Security: Certified Ethical Hacker v2 (CEHv2)
Campbell
Campbell leads Epic IT’s RMM team, looking after the monitoring and automation platform that keeps client systems healthy, while helping clients with issues and pitching in on projects across the business. He has around nine years in IT and joined Epic IT from a systems administrator role at a large construction company. Campbell holds a Bachelor of Information Technology and is CompTIA Security+ certified. Clients know him for quick, efficient fixes backed by clear communication, so problems get solved and explained without the jargon. Outside of work he trains in martial arts, unwinds with video games, and spends time with family.
Bachelor of Information Technology
Security: CompTIA Security+
Service management: ITIL v4 Foundation
Microsoft: Microsoft 365 Fundamentals
Merin
Chris
Chris is Epic IT’s Cyber Security Officer, responsible for the security posture of our managed clients across Perth. With a Bachelor of Science in IT (Network Administration) and over a dozen active industry certifications spanning security, networking, and backup platforms, Chris brings deep technical expertise to every security engagement.
Bachelor of Science in Information Technology (Network Administration)
Security: CompTIA Security+, Datto Certified Practitioner (Cybersecurity), Sophos Certified Engineer
Microsoft: Microsoft 365 Certified: Fundamentals
Networking: Cisco CCNA Routing and Switching, 3CX Basic Certified
Backup and continuity: Kaseya Certified Expert (Datto BCDR), Datto Certified Practitioner (Continuity for Microsoft Azure), 300E StorageCraft Engineer
MSP platforms: ConnectWise PSA Engineer/Technician, Kaseya Certified Administrator (Datto RMM), Kaseya Certified Administrator (Kaseya 365 Integrations), Kaseya Certified Technician (SaaS Protection), Datto Certified Practitioner (Networking)
Denzel
Denzel leads Epic IT’s escalation services team, handling complex technical issues that require senior attention. With multiple IT and business qualifications and currently working towards his CompTIA Network+ certification, Denzel continues to build on his experience delivering advanced support to our clients.
IT foundations: Certificate III in Information Technology, Certificate II in Information Technology and Digital Media, Certificate II in Business
Currently studying: CompTIA Network+
A keen car enthusiast in his down time, Denzel enjoys working on his cars and spending time with his young family.
Daniel
Daniel is a Solutions Engineer at Epic IT, designing and implementing solutions that fit each client’s needs while supporting the internal teams and lending his eye for design to Epic IT’s branding work. He moved into IT two and a half years ago, going from study at TAFE and university into contract work installing networking equipment before joining Epic IT. Daniel holds the Microsoft Endpoint Administrator Associate certification, a Certificate III in Information Technology, and a Bachelor of Game Art and Design. Clients appreciate his thorough, informative communication and his knack for understanding what they actually need. Outside of work he games, builds wooden models, and spends time with his parents.
Murdoch University Graduate (IT and Creative Media)
Certificate III in Information Technology (TAFE)
Microsoft: Microsoft Endpoint Administrator Associate (MD-102)
When Daniel isn’t solving IT problems, he can often be found exercising his creative mind a little differently, smashing out masterpieces on his trusty Wacom tablet.
Evan
Evan is part of Epic IT’s service support team with a strong cybersecurity focus. He holds an Advanced Diploma in Cyber Security and a Microsoft Identity and Access Administrator certification, giving him specialist skills in identity security and access management that support our clients’ security posture.
Security: Advanced Diploma in Cyber Security, Microsoft Certified: Identity and Access Administrator Associate
When Evan is not working he is passionate about exercising and keeping fit. He also loves a good movie and enjoys providing comprehensive reviews on the latest films.
Aiman
Aiman joined Epic IT’s frontline service team in 2024, bringing a Bachelor of Technology (Computer Systems and Networking) and certifications across NinjaOne, AWS, and Cisco networking. A fast-developing member of the team, Aiman applies his networking and cloud knowledge to support our managed clients.
Bachelor of Technology (Computer Systems and Networking)
Platforms: NinjaOne Certified Technician
Cloud: AWS Academy Cloud Foundations
Networking: CCNA: Introduction to Networks, CCNA: Switching, Routing and Wireless Essentials, CCNA: Enterprise Networking, Security and Automation
When not working, Aiman likes to do random activities with his friends, chill out and play some games, watch the footy or drive into some random part of Perth while blasting heavy tunes on his adventures.
Aaron
Aaron is part of Epic IT’s service support team, working the front line of the service desk. His days run from morning triage through a steady mix of tickets and support calls, resolving most issues on the spot and giving the trickier ones the diligence of a proper investigation, digging in until he finds the root cause rather than settling for a quick patch, and keeping clients in the loop the whole way. He studied Computing Science in Belfast and worked with an MSP there before joining Epic IT, and holds a BSc in Computing Science. Clients know him for clear, friendly, and effective communication. Outside of work he plays Gaelic football, loves travelling, and is always up for a few drinks. He can also, reportedly, do the worm.
Tess
Tess is part of Epic IT’s service support team, with a focus on cybersecurity. She holds a Certificate IV in CyberSecurity and is currently completing her Diploma of Information Technology (Cyber Security and Networking), building the specialist skills that support our security-first approach to managed services.
Security: Certificate IV in CyberSecurity
Currently studying: Diploma of Information Technology (Cyber Security and Networking)
Alona
Alona is a Service Support Coordinator at Epic IT and usually the first point of contact when something needs sorting. Her days span ticket triage, dispatching the service team, handling break-fix requests, and jumping on inbound support calls when clients need someone to talk to. She gets a lot of satisfaction from helping people work through the day-to-day problems that make computers feel like the enemy. Alona brought early MSP experience with her to Epic IT and hasn’t left the industry since. Outside of work, she travels whenever she can, has strong opinions about which TV series are worth finishing, and rounds it all out with a good book whenever she gets the chance.
Richard
Richard is a Service Coordinator at Epic IT with a Bachelor of Information Technology and specialist expertise in backup and continuity platforms. Certified across Veeam and Altaro backup technologies plus Six Sigma methodology, Richard supports service coordination and technical operations for our managed clients.
Bachelor of Information Technology
Backup and continuity: Veeam Sales Professional (VMSP), Veeam Technical Sales Professional (VMTSP), Altaro VM Backup Certified Professional, Altaro VM Backup Certified Advanced Professional
Process: Six Sigma Yellow Belt
Poy
Aldrich
Alvy
Levi
Randall
Randall is our design and marketing creative director and as an experienced contractor running his own very successful consultancy firm, we are extremely lucky to be utilising his professional services at Epic IT for well over 10 years now.
Randall’s extreme professionalism and credentials are only exceeded by his “fro” with the talented designer bringing a wide range of skills in design, animation and social networking. Having worked with the likes of the Microsoft, Nike, Target and the ABC TV network, Randall ensures Epic IT is kept on the forefront of online marketing and technologies. When Randall is not creating things, you’ll find him playing guitar for his newborn son, sampling elegant wines or partaking in exquisite cheese tastings in cities most of us cannot pronounce.
