Managed IT Services Perth
Managed IT services in Perth means one provider runs your helpdesk, security, Microsoft 365 and IT planning for a fixed monthly fee per user. Epic IT has done that for Perth businesses with 25 to 500 staff since 2003.
Your IT provider takes three hours to answer a ticket. Your staff have figured out workarounds instead of calling for help. Your last Microsoft 365 bill had licences for people who left six months ago. Every growing business hits this wall, the point where reactive IT support starts costing more than proper managed services. Over 100 Perth businesses crossed that line with Epic IT.
We answer calls in 36 seconds, resolve 90% of tickets within the hour, and manage your entire technology stack so you can run your business. As a Microsoft Solutions Partner for Security and Modern Work, ISO 27001 certified, and listed in the CRN Fast50 three years running, we bring enterprise-grade capability to Perth businesses with 25 to 500 staff.
Not your average managed IT services in Perth
You have probably had an IT provider who went quiet after the sales call. Who sent a junior engineer for a senior problem. Who billed you for reactive fixes instead of preventing the issue in the first place. That is the model most Perth MSPs still run. We built ours differently.
Perth's trusted managed service provider since 2003
For over 23 years, we have been keeping Perth businesses running without the constant worry of downtime or delays. Our managed IT services give you a team that is fast to respond, easy to reach, and dedicated to understanding your business, not just your technology.
We manage everything from day-to-day helpdesk support and Microsoft 365 administration to managed cybersecurity, AI governance, and strategic IT advisory. Every client gets a dedicated account manager, a named team of engineers who know their environment, and quarterly business reviews where we report on performance and plan ahead. Read how to evaluate and choose a managed IT provider or why MSPs win while SaaS burns for the full picture on why managed services outperform point solutions.
Our team of 40+ professionals operates from three offices. Perth HQ in North Perth, plus Sydney and Brisbane, giving us the depth to support multi-site and national operations without losing the local accountability Perth businesses expect. We are not a franchise, not a reseller, and not a generalist IT shop. Managed IT services is what we do.
Built for your pace, driven by your business goals
At Epic IT, we design and manage systems that work seamlessly across your operations, giving your team the confidence to focus on what matters most. As a Microsoft Solutions Partner, everything we deliver is built on the Microsoft stack: Microsoft 365, Azure, Intune, Defender, and Entra ID. That gives you a unified, supportable, and secure platform.
We operate under our own ISO 27001 certified information security management system, so the same rigour we apply to our own operations extends to how we manage yours. Our managed agreements include Essential Eight aligned security controls, proactive patching, endpoint management, and 24/7 monitoring as standard, not as add-ons.
For businesses exploring AI, our AI governance and managed AI services help you adopt AI tools safely and effectively, with proper policies, data handling, and Microsoft integration. We chose Anthropic’s Claude for our own AI operations. Ask us why.
Pricing is a fixed monthly fee per user. Fully managed IT with unlimited helpdesk starts from $100 per user/month, and your quote depends on how much security and compliance you need. We give it to you in writing after a short call. Read our IT budgeting guide for Perth SMBs to understand what you should be spending, or see how much IT support costs in Perth in 2026. No surprise bills. Project work is quoted separately. See our IT support pricing guide for the full breakdown including Sydney and Brisbane rates.
Better support. Smarter systems. Real accountability.
Your business can’t afford hold-ups or hardware headaches. That’s why your managed IT services need to fit your pace, not slow you down.
Managed IT Services
Proactive, cost-effective IT support tailored to your business. Our Perth team keeps your systems secure, reliable, and ready to scale, with 36-second answer times and a 90-day satisfaction guarantee. Read about what actually happens in the first 90 days with a new MSP, or see 10 signs it’s time to switch your MSP if your current provider is not delivering.
Virtual CIO/CTO
Expert IT leadership without the cost of hiring in-house. Our virtual CIO service guides your technology strategy, budgets, and roadmap, aligned to your business goals.
Procurement
We simplify IT procurement by sourcing the right hardware, software, and services quickly and at competitive pricing. Our vendor partnerships save you time and money.
IT Support
Fast, personable IT support, onsite and remote. Our Perth-based helpdesk keeps your staff productive with reliable assistance, backed by 36-second answer times and local engineers who know your environment.
Azure Cloud Services
Harness Microsoft Azure to build, deploy, and optimise applications. Our managed cloud services ensure a seamless, secure platform, from virtual machines and databases to full Azure environments.
Microsoft 365
We migrate and manage Microsoft 365, including Teams, SharePoint, OneDrive, and Copilot. Secure, anywhere access with improved productivity and lower IT overheads.
Ready to speak with someone who gets it?
Running a business with 25 to 500+ users? We are ready when you call. Answered in 36 seconds or less, every time. Book a free 38-point IT infrastructure audit and we will show you exactly where your environment stands. If you are not satisfied within 90 days of onboarding, we refund your onboarding fee and pay you $5,000. That is our guarantee.
Frequently asked questions
What happens in the first 90 days after we sign up?
How do we know you won’t disappear like our last provider?
What does managed IT actually cost?
Fully managed IT with unlimited helpdesk starts from $100 per user/month. Your price depends on how much security and compliance you need, and we quote it in writing after a short call. No surprise bills. Project work is quoted separately. Read our full pricing breakdown for Perth, Sydney, and Brisbane.
Do you handle cybersecurity as well, or is that separate?
Cybersecurity is built into every managed IT agreement, not sold as an add-on. Every client gets Essential Eight aligned controls, endpoint protection, and proactive patching as standard. For businesses that need SMB1001 certification or compliance reporting, that is included in the cybersecurity tier. One provider, one contract, one team.
Can you support our staff in Sydney and Brisbane too?
Yes. We operate from three offices. Perth HQ in North Perth, Sydney in Bondi, and Brisbane at Brisbane Airport. Your Perth team gets the same 36-second answer time as your interstate staff. We support multi-site and national operations without losing local accountability.
What about AI, do you help with that?
Yes. We run a dedicated AI services practice alongside managed IT. That includes AI governance (blocking shadow AI, governing approved tools), Managed AI on Epic AI Platform, and AI agent development. We chose Claude over Copilot for our own operations. Ask us why.