When off-the-shelf AI tools are not enough, you build something better. Epic IT designs, builds, and maintains purpose-built AI solutions engineered for your exact requirements.
Solutions engineered for your specific business workflows
Git-managed, CI/CD deployed, code reviewed, and tested
Ongoing maintenance, monitoring, and lifecycle support
Steering committee to direct your AI development roadmap
Most AI tools solve general problems. Your business has specific ones. You need document processing that understands your industry terminology, data pipelines that connect systems no integration library covers, or AI agents built around workflows unique to your operation.
Epic IT’s Custom AI Development service is the top tier of our AI Services programme. We design, build, and maintain purpose-built AI solutions for Perth businesses that have outgrown standard deployments. From bespoke data pipelines and custom integrations to AI-accelerated software development, your organisation gets solutions engineered for your exact requirements.
Custom AI Development requires an active Managed IT Services agreement and a minimum Bronze+ cybersecurity tier. It includes everything in Managed AI and AI Governance, plus dedicated engineering capacity and a monthly steering committee.
Custom AI Development builds on everything in Managed AI and adds the engineering capability to solve problems that no pre-built tool can handle.
Every custom project starts with your business problem, not a product demo. Our team maps your workflows, identifies where AI creates the most value, and designs a solution architecture tailored to your environment. The design phase produces a concrete specification with clear deliverables, timelines, and expected outcomes. Your leadership team approves the scope before any code is written.
This is the core differentiator between Managed AI and Custom AI Development. Our engineers build bespoke data pipelines, custom API integrations, middleware connectors, and AI-powered applications. All development follows professional practices: git-managed source control, CI/CD deployment pipelines, code review, and automated testing. We work across the Microsoft ecosystem, Anthropic’s Claude platform, and your existing line-of-business applications.
AI changes what is possible to build and how fast you can build it. We use AI-accelerated development methods to deliver custom solutions faster than traditional software projects, without cutting corners on quality or security. From intelligent document processing systems to AI agents that orchestrate multi-step business processes, Perth businesses get enterprise-grade AI capabilities without needing a full internal development team.
Custom solutions need ongoing care. APIs change, data formats evolve, and business requirements shift. Once a custom build moves into production, it becomes part of your managed AI environment with full operational support. Our team monitors performance, handles incident response, applies updates, and manages the full lifecycle. You are never left holding code you cannot maintain.
The steering committee is where your AI programme gets its direction. Each month, your leadership team meets with our AI engineers to review current project delivery, assess pipeline priorities, and make decisions about what to build next. We present performance data from deployed solutions, flag emerging opportunities, and update your AI development roadmap based on real results.
Custom development introduces risk if security is not built into every layer. We apply the same security controls that protect your managed IT environment to every custom build: code scanning, secrets management, least-privilege access, and deployment gating. Every solution runs inside your governed AI platform, not alongside it.
Managed AI deploys and maintains standard AI platform integrations using our pre-built library. Custom AI Development writes new code when the library does not cover your use case. If you need bespoke data pipelines, custom API integrations, or AI-powered applications built for your specific workflows, Custom AI Development is the right tier.
Custom AI Development includes everything in Managed AI and AI Governance. If your business already knows it needs bespoke solutions, you can start at this tier directly. However, most businesses start with governance, see results after a quarter or two, progress through Managed AI, and then move to Custom when they outgrow standard integrations.
Custom AI Development is priced as a base platform and engineering retainer plus project-specific build costs scoped through the steering committee. AI processing costs are billed at usage with per-workflow reporting. Contact us for pricing tailored to your business requirements.
All custom code and documentation belongs to your organisation. If you ever move away from Epic IT, we hand over all source code, deployment documentation, and architecture specifications. You are never locked in. That said, our 98% client retention rate suggests most businesses prefer to stay.
Common projects include intelligent document processing, cross-system data pipelines, AI agents for multi-step business processes, custom reporting dashboards, automated compliance monitoring, and bespoke integrations between line-of-business applications. If your system has an API and your workflow has a bottleneck, we can build a solution.
At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
Call Us
1300 EPIC IT
Email Us
info@epicit.com.au
Perth HQ
HQ – Unit 2, 62 Angove Street North Perth WA
Queensland Office
12 The Cct, Brisbane Airport QLD
Sydney Office
Unit 3, 104 Anglesea Street, Bondi NSW
Want to know more? Find our Privacy Policy and Terms of Use.
