Trusted & Certified
Sydney is the most demanding managed IT market in the country. Around 40 percent of CBD businesses sit in finance and professional services, clustered from Martin Place to Barangaroo and the Phillip Street legal precinct, with Tech Central rising behind Central Station and Atlassian’s tower headlining it. The firms in that ecosystem, and the thousands of mid-market businesses serving it, share a problem: too big for ad-hoc IT support, too small to justify a full internal IT department.
That is the gap managed IT fills, and the compliance environment keeps raising the stakes. APRA’s CPS 230 operational-risk standard, in force since July 2025, flows obligations down from regulated entities to their suppliers, which means even a 40-seat firm can inherit enterprise-grade expectations from its biggest client. Our managed IT service answers that with a fixed monthly fee per seat: helpdesk answering in 36 seconds, patching, verified backups, Microsoft 365 run properly, and quarterly strategy reviews that keep IT ahead of the business instead of behind it.
Security is woven through, not bolted on. Every client gets Essential Eight alignment, endpoint detection and response, and monitored backups through our managed security services, with evidence ready for the supplier questionnaires that now arrive with every major contract.
If you want to know where your environment actually stands, book the free 38-point IT audit: five hours of our engineers’ time across infrastructure, security, backups and licensing, and a report in plain English. No obligation, and you keep the report either way.
We support businesses across the city, including the Sydney CBD, North Sydney and Parramatta. See everywhere we work on our areas we serve page.
We deliver results that matter.
Operating since 2003
Across Australia
Client retention
From 93 Google reviews
Get more done with less stress
No more waiting days for a fix. Our team is full of highly experienced engineers that will make sure you always feel like a priority.
We protect your data, devices, and users from threats before they become problems. Instant and consistent support with our cybersecurity experts, just give us a call.
You control the cost. Flexible contracts that allow you to pay only for what you need, when you need it.
We help you plan ahead, not just patch problems. IT, AI, Cybersecurity? Our industry experts will be there with you every step of the way delivering cost effective solutions.
We’re here when you need us. Our local helpdesk is ready to jump in. No ticket queues, no runaround.
We deliver enterprise-grade IT to Sydney businesses without the enterprise overhead. Whether you’re a boutique law firm, a specialist medical practice, or a growing advisory firm, our services are built around your operations.
Simple tools, smart automation, AI-powered insights, and scalable support
From daily tech issues to long-term strategy, we’ve got your back. Our vCIO service helps you plan for growth, not just survival.
We lock down your systems with Essential Eight, vCIO, and SMB1001 frameworks. You stay protected and compliant, without the jargon.
Work from anywhere with Microsoft 365 and cloud solutions tailored to your business. We make it seamless and secure.
One office or many, we keep your systems connected and consistent. No more juggling different setups or vendors.
Upgrade your phone system with VoIP that just works. Clear calls, smart routing, and easy setup included.
You get the same quality and depth as the big players. Our deep bench of talent delivers enterprise-level solutions at SMB-friendly prices.
Sydney clients get a full managed IT stack: helpdesk support, Microsoft 365 management, cybersecurity, backup and disaster recovery, AI governance, managed AI, and strategic IT advisory. Everything is handled by our local Sydney team.
We secure your business against threats with proactive monitoring, firewalls, and staff training. Stay ahead of cyber risks without lifting a finger.
Need a second opinion or a full roadmap? Our consultants help you align tech with your business goals.
Tailored IT support for industries that drive NSW
You’ll get time back, peace of mind, and a partner who is in it for the long haul. We support teams from 20 seats to 500 and beyond, and we’re just as comfortable working alongside your internal IT in a co-managed arrangement as we are running the whole environment. IT, AI, cyber security? Our industry experts will be with you every step of the way, delivering cost-effective solutions.
As a certified Microsoft Solutions Partner, we bring deep expertise in Microsoft 365, Azure, and cloud productivity tools. You’ll get best-practice setups, seamless migrations, and support that speaks fluent Microsoft.
We’ve been very impressed with Epic IT's incredible service and support for the past few years. Overall, our experience has been excellent, and we feel confident knowing our IT systems are in such capable hands. We highly recommend Epic IT!
Epic IT has always been thorough and consistent. They provide managed IT services for Starick Services Inc. from account management and purchases to service and support. Great customer service at all times, so important for a service like ours that is 24/7 and needs reliable and accessible IT support.
Call 1300 EPIC IT (1300 374 248) or email [email protected] to get started today.
We stand by our service. If you’re unhappy in the first 90 days, you can walk away. We’ll refund your onboarding fee and pay you $5,000 for the inconvenience. No stress, no strings. Just confidence that we’ll deliver.
We responsibly recycle old equipment and donate usable tech to local charities. It’s part of how we support our community and reduce waste.
Let’s talk about your goals.
Get fast, secure, and reliable support, starting today.
Office hours
Monday-Friday 7.00 AM – 5.30 PM
After-hours support available based on MSA
Everything needed to run your technology day to day: helpdesk for your staff, monitoring and patching of every device and server, Microsoft 365 management, verified backups, and security built in rather than bolted on. We’ve operated since 2003 and are ISO 27001 certified, so the service is structured and documented, with a dedicated account manager and quarterly strategy reviews instead of ad-hoc break-fix.
Most businesses in our range (20 to 500 seats) pay a fixed monthly fee per user, typically between $100 and $250 depending on how much security, compliance and after-hours coverage you need. Co-managed arrangements cost less. We quote a fixed price after the free 38-point audit, so you know exactly what you’re paying before you commit.
Our average call answer time is 36 seconds, and most issues are resolved remotely on the spot during business hours. Most issues resolve remotely on the spot; our Bondi-based engineers cover greater Sydney with same-day visits where needed. After-hours support is available under your service agreement.
Yes. Remote support fixes most things fastest, but network builds, hardware swaps, Wi-Fi surveys and office moves are done on site. Our Sydney engineers are based in Bondi and cover the whole metro area, remote-first with on-site visits scheduled promptly when hardware needs hands.
Yes, provider transitions are routine work for us. We document the environment before changing anything, run the old and new arrangements in parallel where it matters, and cut over outside business hours. And the 90-day guarantee makes the decision safe: if we are not delivering, you walk away and we refund the onboarding fee plus $5,000.
Security is part of the core service, not an add-on. Every client gets Essential Eight alignment, endpoint detection and response, monitored backups and staff awareness training. If you need to demonstrate compliance to a customer, insurer or government buyer, we produce the evidence.
Yes, we specialise in co-managed IT. Your internal team keeps the day-to-day knowledge; we add 35+ specialists, enterprise tooling and after-hours depth. You choose where the line sits, and we document it.
Yes. We’re Australia’s first AI-led MSP: we deploy and govern Microsoft Copilot, Claude and ChatGPT for clients, including data protection guardrails so staff can use AI without leaking sensitive information. If AI is on your roadmap, we’ll make it safe and useful rather than a risk.
