Meet the Team

Founding the company back in 2003, Greg has since grown Epic IT into a thriving business but not without the help of his dedicated and hardworking team. With over 21 years’ experience in ICT, Greg is not only ITIL certified but also holds a Diploma in Computer Systems Engineering and a Degree in Computer Science.

Greg these days is a little less “on the tools” and has been superseded by a very talented service and senior leadership team. A team that clearly share his passion in innovation, service excellence and attention to detail. Greg now focuses much less on the operations and instead more on forging great relationships, partnerships and pursuing new business opportunities for Epic IT.

Away from the office, Greg loves spending time with his family in the great outdoors loving caravaning where he can often be found next to, in or on the water. Or he is watching the footy.

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Moe joined Epic IT as a Director in 2024 before stepping into the role of Chief Executive Officer. He brings over 17 years of experience across financial markets, treasury and technology — including senior programme delivery roles at Macquarie Group and Westpac, where he led complex transformation and regulatory change under APRA’s prudential frameworks.

At Epic IT, Moe is focused on scaling the business across its three pillars: Managed IT Services, Cybersecurity, and AI Services. His governance-first mindset, shaped by years in heavily regulated environments, drives his passion for helping small and medium organisations navigate AI adoption, digital transformation, and compliance.

Moe holds a Bachelor of International Business from RMIT, and is a certified Project Management Professional (PMP).

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Zheng is Epic IT’s Chief Operations Officer, leading the company’s client engagement, account management, and business strategy. With a Bachelor of Commerce from Curtin University and over 13 years of business development experience in managed IT services, Zheng drives the operational performance of the business and works closely with clients to align technology with their goals.

Zheng loves his sports and fantasy leagues, which resonates well with the rest of the team. In between all of this, he is helping raise a beautiful family and still finds time as an active cryptocurrency trader.

Qualifications

Bachelor of Commerce (Curtin University)

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Matt manages Epic IT’s reactive services team, the front line of our managed IT support. With a Diploma of Networking and ITIL Foundations certification, Matt combines hands-on technical knowledge with service management discipline to keep our clients’ IT issues resolved quickly.

Qualifications

Diploma of Networking (TAFE)

Certificate IV in Information Technology (TAFE)

Certificate III in Information Technology (TAFE)

Certifications

Service management: ITIL Foundations V3

Kiahn leads Epic IT’s proactive services team, overseeing the monitoring, maintenance, and optimisation of client IT environments. With over six years of experience in managed IT services, Kiahn combines ITIL service management methodology with hands-on Veeam engineering expertise to keep our clients’ systems running reliably.

Certifications

Service management: ITIL v4 Foundation

Backup and continuity: Veeam Certified Engineer (VMCE)

A passionate supporter of sport and massive fitness enthusiast, Kiahn is a frequent contributor to the office NBA and AFL debates. When not working, he enjoys checking out new venues across the Perth social scene and catching up with friends.

Cris is Epic IT’s Senior Customer Success Manager, with over 15 years of experience across the managed IT services industry. Having worked for a number of MSPs over many years, Cris brings deep knowledge of client engagement across corporate, mining, local government, and education sectors. He operates with a strong client focus, working as if he’s part of the client’s own team when recommending technology solutions for business improvement.

When Cris isn’t helping his customers kick goals, he spends time with his young family. On the topic of kicking goals, this avid Fremantle Dockers supporter loves his footy and can sometimes be seen sneaking in a quick online gaming session between AFL matches.

David supports Epic IT’s technical sales and service operations, working closely with clients to match technology solutions to business needs. With a background in IT networking and server administration, David bridges the gap between technical requirements and commercial outcomes for our Perth clients.

Shane is the senior technical account manager for Epic IT. As he is also very technical, he spends a lot of his time on solution design and RnD putting him in a position where he can always recommend the most optimal solutions for our customers. Shane’s addition to the team brings a wealth of experience and knowledge having helped establish and run a successful Managed Service Provider business in Sydney, NSW.

Shane loves his sports, particularly Basketball and while he spends his up time frequently above the hoop his down time is more reserved for taking trips with his young family to Margaret River to escape IT even if its just for short moment.

Having completed multiple degrees and certifications, Aaron is the brains behind a lot of the innovation and integration oozing out of our design engine room at Epic IT. He can integrate into anything and has been driving and directing the development of many of our Microsoft 365 and Azure data security systems. Aaron these days spends less time fixing and more time creating however Aaron is still known to provide top notch support when duty calls.

When not creating things, Aaron likes to remain informed and updated on world events.

Jake joined our talented projects team towards the end of 2023. Jake draws on his extensive software development and system integration background in helping drive more intelligent and automated system management for our customers. By leveraging various Artificial Intelligence (AI), programming and automation platforms, this talented developer is helping Epic keep ahead of the curve by innovating smarter solutions that will not only benefit our customers, but also improve our ability to manage them.

Jake brings to the team a broad background of experience in many industries, along with his university and industry certifications. This Murdoch University graduate brings to Epic IT many years of consultation and business analytical experience, having worked alongside senior management, business owners and key decision makers throughout his extensive career before joining our team.

As a man who loves to solve problems, Jake is definitely a “Mr Fix it” when it comes to working on home DIY and automation projects, and of course unwinding by spending quality time with his young family.

To meet more of our team members, please click to meet the team.

Luke is one of Epic IT’s senior service and project engineers, with three TAFE diplomas spanning computer systems and electrical engineering. A long-standing member of the team, Luke brings deep infrastructure knowledge and Fortinet security expertise to complex client projects across Perth.

Qualifications

Advanced Diploma of Computer Systems Engineering (TAFE)

Diploma of Computer Systems Engineering (TAFE)

Diploma of Electrical Engineering (TAFE)

Certifications

Security: Fortinet NSE 3

Joshua is a Team Lead at Epic IT, overseeing service delivery and endpoint management. He holds two advanced Microsoft certifications in identity management and Microsoft 365 administration, plus a Cert IV and Advanced Diploma in Cyber Security from North Metro TAFE. Joshua is an active member of the cybersecurity community, regularly volunteering and participating in AISA (Australian Information Security Association) events.

Qualifications

Advanced Diploma in Cyber Security (North Metro TAFE)

Certificate IV in Cyber Security (North Metro TAFE)

Certifications

Microsoft: Microsoft Certified: Identity and Access Administrator Associate (SC-300), Microsoft 365 Certified: Administrator Expert (MS-102)

In his spare time Joshua is a very keen magnet fisherman. While this may sound like an uncommon hobby, he definitely doesn’t walk alone, supporting his beloved Premier League side.

Ivan brings an engineering mindset to Epic IT’s service and project support. A former Petrophysicist, Ivan holds both a Bachelor and Masters in Engineering, and has since added a Diploma in IT (Advanced Networking) and certifications in Microsoft 365 and project management. He applies analytical problem-solving to IT service delivery and project execution for our Perth clients.

Qualifications

Masters of Engineering (Petroleum)

Bachelor of Engineering (Petroleum)

Diploma of Information Technology (Advanced Networking)

Certifications

Microsoft: Microsoft 365 Fundamentals

Project management: C4 Project Management

When Ivan isn’t working, he continually expands his skill set and IT knowledge by setting up home labs. He also loves the outdoors, sports and gaming online with friends.

Nathan is a Solutions Engineer at Epic IT with broad expertise across networking, virtualisation, and cloud infrastructure. Holding two IT qualifications and certified across Cisco, Veeam, Fortinet, and Microsoft platforms, Nathan designs and delivers infrastructure solutions for businesses across Perth.

Qualifications

Associate Degree in Technology Administration and Management

Diploma in IT Networking (NIT Cisco Academy)

Certifications

Networking: Cisco SMB Engineer (700-750 SMBE), Ruckus Networks SmartZone Certified

Security: Fortinet NSE 1, 2 and 3

Backup and continuity: Veeam VMTSP, Veeam VMSP, Veeam VMXP (Certified XaaS Professional)

Microsoft: Microsoft 740: Windows Servers Storage and Compute

Service management: ITIL V4 Service and Management

Other: PaperCut MF Certified Technician, JAMF MDM Certified, Intel Virtualisation Certified, Intel BI Certified

Steven is a Senior Network Engineer at Epic IT, specialising in enterprise networking and routing infrastructure. With CCNA, CCNP, and dual Juniper certifications alongside a Certified Ethical Hacker qualification, Steven brings senior-level networking expertise to complex infrastructure projects across Perth.

Qualifications

Bachelor of Science in Business Computing

Certifications

Networking: Cisco CCNA, Cisco CCNP, Juniper JNCIA, Juniper JNCIS-SP

Microsoft: Microsoft System Center

Security: Certified Ethical Hacker v2 (CEHv2)

Campbell holds a Bachelor of Information Technology and brings a strong foundation in security and service management to Epic IT’s service desk. With CompTIA Security+, ITIL v4, and Microsoft 365 Fundamentals certifications, Campbell provides well-rounded technical support to our managed clients.

Qualifications

Bachelor of Information Technology

Certifications

Security: CompTIA Security+

Service management: ITIL v4 Foundation

Microsoft: Microsoft 365 Fundamentals

Chris is Epic IT’s Cyber Security Officer, responsible for the security posture of our managed clients across Perth. With a Bachelor of Science in IT (Network Administration) and over a dozen active industry certifications spanning security, networking, and backup platforms, Chris brings deep technical expertise to every security engagement.

Qualifications

Bachelor of Science in Information Technology (Network Administration)

Certifications

Security: CompTIA Security+, Datto Certified Practitioner (Cybersecurity), Sophos Certified Engineer

Microsoft: Microsoft 365 Certified: Fundamentals

Networking: Cisco CCNA Routing and Switching, 3CX Basic Certified

Backup and continuity: Kaseya Certified Expert (Datto BCDR), Datto Certified Practitioner (Continuity for Microsoft Azure), 300E StorageCraft Engineer

MSP platforms: ConnectWise PSA Engineer/Technician, Kaseya Certified Administrator (Datto RMM), Kaseya Certified Administrator (Kaseya 365 Integrations), Kaseya Certified Technician (SaaS Protection), Datto Certified Practitioner (Networking)

Denzel leads Epic IT’s escalation services team, handling complex technical issues that require senior attention. With multiple IT and business qualifications and currently working towards his CompTIA Network+ certification, Denzel continues to build on his experience delivering advanced support to our clients.

Certifications

IT foundations: Certificate III in Information Technology, Certificate II in Information Technology and Digital Media, Certificate II in Business

Currently studying: CompTIA Network+

A keen car enthusiast in his down time, Denzel enjoys working on his cars and spending time with his young family.

Daniel is a Solutions Engineer at Epic IT, with specialist expertise in endpoint management. A Murdoch University graduate with a background in IT and Creative Media, Daniel holds a Microsoft Endpoint Administrator Associate certification (MD-102), making him a go-to resource for device deployment, security configuration, and Intune management across our client base.

Qualifications

Murdoch University Graduate (IT and Creative Media)

Certificate III in Information Technology (TAFE)

Certifications

Microsoft: Microsoft Endpoint Administrator Associate (MD-102)

When Daniel isn’t solving IT problems, he can often be found exercising his creative mind a little differently, smashing out masterpieces on his trusty Wacom tablet.

Evan is part of Epic IT’s service support team with a strong cybersecurity focus. He holds an Advanced Diploma in Cyber Security and a Microsoft Identity and Access Administrator certification, giving him specialist skills in identity security and access management that support our clients’ security posture.

Certifications

Security: Advanced Diploma in Cyber Security, Microsoft Certified: Identity and Access Administrator Associate

When Evan is not working he is passionate about exercising and keeping fit. He also loves a good movie and enjoys providing comprehensive reviews on the latest films.

Aiman joined Epic IT’s frontline service team in 2024, bringing a Bachelor of Technology (Computer Systems and Networking) and certifications across NinjaOne, AWS, and Cisco networking. A fast-developing member of the team, Aiman applies his networking and cloud knowledge to support our managed clients.

Qualifications

Bachelor of Technology (Computer Systems and Networking)

Certifications

Platforms: NinjaOne Certified Technician

Cloud: AWS Academy Cloud Foundations

Networking: CCNA: Introduction to Networks, CCNA: Switching, Routing and Wireless Essentials, CCNA: Enterprise Networking, Security and Automation

When not working, Aiman likes to do random activities with his friends, chill out and play some games, watch the footy or drive into some random part of Perth while blasting heavy tunes on his adventures.

Tess is part of Epic IT’s service support team, with a focus on cybersecurity. She holds a Certificate IV in CyberSecurity and is currently completing her Diploma of Information Technology (Cyber Security and Networking), building the specialist skills that support our security-first approach to managed services.

Certifications

Security: Certificate IV in CyberSecurity

Currently studying: Diploma of Information Technology (Cyber Security and Networking)

Alona is a Service Coordinator at Epic IT, serving as the service department’s primary dispatcher. As an experienced IT service technician and coordinator, Alona brings a vast background of technical expertise to the company along with a strong appetite for documentation. She not only services, refines, and improves many facets of service administration, but also gets on the tools providing technical support to our customers.

When she is not working, Alona enjoys her down time reading novels, catching up on her favourite TV series, and even escaping into the outdoors. Preferably, all three at the same time.

Richard is a Service Coordinator at Epic IT with a Bachelor of Information Technology and specialist expertise in backup and continuity platforms. Certified across Veeam and Altaro backup technologies plus Six Sigma methodology, Richard supports service coordination and technical operations for our managed clients.

Qualifications

Bachelor of Information Technology

Certifications

Backup and continuity: Veeam Sales Professional (VMSP), Veeam Technical Sales Professional (VMTSP), Altaro VM Backup Certified Professional, Altaro VM Backup Certified Advanced Professional

Process: Six Sigma Yellow Belt

Randall is our design and marketing creative director and as an experienced contractor running his own very successful consultancy firm, we are extremely lucky to be utilising his professional services at Epic IT for well over 10 years now.

Randall’s extreme professionalism and credentials are only exceeded by his “fro” with the talented designer bringing a wide range of skills in design, animation and social networking. Having worked with the likes of the Microsoft, Nike, Target and the ABC TV network, Randall ensures Epic IT is kept on the forefront of online marketing and technologies. When Randall is not creating things, you’ll find him playing guitar for his newborn son, sampling elegant wines or partaking in exquisite cheese tastings in cities most of us cannot pronounce.