Managed IT and cyber security for the workshops, wholesalers and office teams around King William Street and the Collier Road industrial area. Our engineers are based in North Perth, about 15 minutes away, and the average wait to get one on the phone is 36 seconds.
Trusted & Certified
Bayswater runs on businesses that make and move things. The Collier Road industrial area carries automotive workshops, fabricators, wholesalers and transport operators. King William Street and Whatley Crescent hold the suburb’s professional services, allied health and retail. And the rebuilt Bayswater Station, now the junction for the Ellenbrook line, has made the town centre an increasingly attractive base for office teams that want to be ten minutes from the CBD without paying CBD rents.
Those two worlds have different IT problems. A workshop or warehouse cares about uptime where the work happens: rugged hardware, Wi-Fi that reaches the back of the shed, job-management systems that talk to the office, and operational equipment kept on a separate, secured network. An accounting or legal practice on King William Street cares about Microsoft 365 done properly, client data security and audit-ready compliance. We run managed IT services for both, from our North Perth office about 15 minutes up Walter Road.
The security baseline is the same for everyone. Every Bayswater client gets Essential Eight alignment, monitored endpoints and verified backups through our managed security services, because the Perth businesses being hit by ransomware right now are not banks. They are 30-seat trade and logistics companies with a server in the corner that nobody patched.
If you want to know where your environment actually stands, book the free 38-point IT audit: five hours of our engineers’ time across infrastructure, security, backups and licensing, and a report in plain English. No obligation, and you keep the report either way.
We support businesses across Perth’s inner and eastern suburbs, including Morley, Joondanna and Tuart Hill. See everywhere we work on our areas we serve page.
We deliver results, not just promises.
Operating since 2003
Across Australia
Client retention
From 93 Google reviews
We simplify your IT so you can focus on your business.
You won’t wait hours for help. Our average call answer time is 36 seconds, and our engineers make sure you always feel like a priority.
We lock down your systems with enterprise-grade tools. Instant and consistent support with our cybersecurity experts, just give us a call.
We help you plan, not just fix things. IT, AI, Cybersecurity? Our industry experts will be there with you every step of the way, delivering cost-effective solutions.
Flexible contracts that allow you to pay only for what you need; no surprise bills or bloated packages.
We’re 15 minutes away in North Perth and we know the Bayswater business scene. You’ll always speak to someone who understands your environment.
We handle your tech so you can sleep better at night. It’s that simple. Let’s talk about how we can help.
We make complex IT feel easy with smart tools and expert support.
From daily helpdesk to long-term planning, we’ve got your back. Our vCIO services align your tech with your business goals.
We don’t bolt it on; we build it in. Our team uses Essential Eight and other frameworks to keep you safe.
We manage Microsoft 365, Azure, and hybrid environments. You get flexibility, speed, and secure access anywhere.
Whether you have two offices or twenty, we keep them all connected. Our systems scale with you.
We deliver crystal-clear VoIP and unified communications. No more dropped calls or clunky systems.
Our bench strength means you get enterprise-level solutions and quality of service, no matter your size.
We offer a full suite of services to keep your business running smoothly.
We protect your data, devices, and users with proactive monitoring, threat detection, and compliance support.
We handle your day-to-day IT so you don’t have to. Reliable, responsive, and always on your side.
We help you plan smarter. From digital transformation to budgeting, we guide your tech decisions.
Need a system upgrade or office move? We deliver on-time, on-budget projects with zero disruption.
We help you meet industry standards and stay audit-ready with layered security and clear reporting.
We understand the unique needs of your industry and tailor our services to match.
We help financial firms stay compliant, secure, and efficient with fast support and robust cybersecurity.
We deliver rugged, reliable IT solutions for remote and high-demand environments.
We keep your agents connected and your data protected, whether in the office or on the road.
We support schools and training providers with secure, scalable tech that enhances learning.
We keep your teams connected onsite and off with rugged, mobile-friendly solutions that scale with your projects.
You’re getting more than IT support; you’re getting time back, peace of mind, and a partner who is in it for the long haul. We support teams from 20 seats to 500 and beyond, and we are just as comfortable working alongside your internal IT in a co-managed arrangement as we are running the whole environment. Strategy-focused, forward-thinking, and built on long-term relationships.
As a Microsoft Solutions Partner for Modern Work and Security, we bring you the latest tools, updates, and support directly from the source. Our team stays current so your systems stay ahead.
We’ve been very impressed with Epic IT's incredible service and support for the past few years. Overall, our experience has been excellent, and we feel confident knowing our IT systems are in such capable hands. We highly recommend Epic IT!
Epic IT has always been thorough and consistent. They provide managed IT services for Starick Services Inc. from account management and purchases to service and support. Great customer service at all times, so important for a service like ours that is 24/7 and needs reliable and accessible IT support.
Call us on 1300 EPIC IT or email info@epicit.com.au to book a free 38-point IT audit for your Bayswater business. Five hours of engineering time, a plain-English report, no obligation.
If you’re unhappy with the service in the first 90 days, you can walk away. We’ll refund your onboarding fee and pay you $5,000 for the inconvenience. No stress, no strings, just support you can trust.
We recycle old tech responsibly and donate usable equipment to local charities and schools. It’s one small way we help build a better future.
Book your free 38-point IT audit: five hours, a clear report, no pressure.
Office hours
Monday-Friday 7.00 AM – 5.30 PM
After-hours support available based on MSA
Everything needed to run your technology day to day: helpdesk for your staff, monitoring and patching of every device and server, Microsoft 365 management, verified backups, and security built in rather than bolted on. We’ve operated since 2003 and are ISO 27001 certified, so the service is structured and documented, with a dedicated account manager and quarterly strategy reviews instead of ad-hoc break-fix.
Most businesses in our range (20 to 500 seats) pay a fixed monthly fee per user, typically between $100 and $250 depending on how much security, compliance and after-hours coverage you need. Co-managed arrangements cost less. We quote a fixed price after the free 38-point audit, so you know exactly what you’re paying before you commit.
Our average call answer time is 36 seconds, and most issues are resolved remotely on the spot during business hours. Anything that needs hands on hardware, we’re 15 minutes away in North Perth and in the eastern suburbs most days. After-hours support is available under your service agreement.
Yes. Remote support fixes most things fastest, but network builds, hardware swaps, Wi-Fi surveys and office moves are done on site. Being based in North Perth means a Bayswater site visit is a short drive, not a scheduled expedition.
Yes, and it’s work we know well. Industrial sites need different thinking: rugged devices, Wi-Fi that covers the whole shed, job-management software that syncs with the office, and operational equipment kept on a separate, secured network. We design for the tools floor as carefully as for the front office.
Security is part of the core service, not an add-on. Every client gets Essential Eight alignment, endpoint detection and response, monitored backups and staff awareness training. If you need to demonstrate compliance to a customer, insurer or government buyer, we produce the evidence.
Yes, we specialise in co-managed IT. Your internal team keeps the day-to-day knowledge; we add 35+ specialists, enterprise tooling and after-hours depth. You choose where the line sits, and we document it.
Yes. We’re Australia’s first AI-led MSP: we deploy and govern Microsoft Copilot, Claude and ChatGPT for clients, including data protection guardrails so staff can use AI without leaking sensitive information. If AI is on your roadmap, we’ll make it safe and useful rather than a risk.
