Our team has been providing Managed IT Services for the mining, resources and agriculture industry since our inception in 2003. Built upon seasonal and growth phased business models, we fully understa
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Our team has been providing Managed IT Services for the mining, resources and agriculture industry since our inception in 2003. Built upon seasonal and growth phased business models, we fully understand the “time is money” nature driving this multi-billion dollar industry in Australia. It is also an industry that is extremely vulnerable to cyber attack. As such, our team have developed processes, services and security systems able to both fuel and support the growth and needs of our partners from this sector. We are one of eight industries Epic IT specialises in.
Additionally, our Managed IT Service agreements have been designed to be very scalable and to adapt to specific support and time constraints. So no matter what season or cycle our customers are in, our mining IT services step up to the challenge and keep your businesses moving forward and secure.
In delivering these IT solutions for the mining industry, our team has also had many years of experience in popular industry “Line of Business” applications such as PRONTO, Microsoft Dynamics, Microsoft Project, Microsoft SharePoint, AutoCad.
Managed IT Services for the mining, resources and agriculture industry, focusing on scalability and responsiveness, cyber security and effective managed IT support.
Our Mining, resources and agriculture partners have direct access to our Virtual CIO and IT Strategy consultants.
Via our Quarterly Business Reviews our team will ensure your technology road map is delivering cost effective IT services and solutions to keep your team productive and business profitable.
Learn more about our Virtual CIO Services.
We understand the Mining, resources and agriculture industry and how important it is to keep your team on the job and focused.
Our support team aims to “never fix the same issue twice” and have implemented specific processes catered to the industry to recognise recurring issues to be resolved at the core, rather than the surface.
Learn more about our Managed IT Support services.
The mining, resources and agriculture industry is the very lifeblood of Australia’s economy where our main exports heavily comprise of mineral, metal and agricultural products.
Cyber criminals have plenty to gain by exploiting companies belonging to this industry. Doing so, these actors enact major disruption across global supply chains and steal information for either financial gain or competitive advantage.
Epic IT’s cyber security services and solutions will help reduce the risk of data breach or cyber attack. They will allow your team to operate in a secure and productive environment, dramatically reducing the risk of exposing your sensitive information, disruption to your business or suffering financial loss.
Learn more about our Managed cyber security services.
Mining and resources operations produce vast amounts of operational, safety, and compliance data across remote sites and head office. Epic IT deploys Anthropic Claude as a fully managed AI platform that connects to your Microsoft 365 environment, reporting systems, and operational data, giving your team AI that is fully connected to how your business actually runs.
Our AI governance framework ensures sensitive operational data, tenement information, and safety records stay protected with proper access controls and audit logging. No shadow AI, no data leakage, just governed AI that adds real value across your connected systems. Read our guide to governance for business.
Since many companies from this industry operate from several geographical locations, it is vital that IT brings all team members together into a secure and collaborative work space.
With powerful but cost-effective document management, conference and collaborative platforms powered by Microsoft 365, our team has successfully bridged this collaborative gap and helped many of our customers achieve success.
Our IT project management teams have a refined approach to project delivery catered to the Mining, resources and agriculture industry and implemented many successful IT projects for our customers.
Read more about our IT Project Management approach.
Epic IT’s cyber security awareness training services are perfect for training vulnerable staff in the mining, resources and agriculture industry. Companies in this industry are prime targets due to their wealth and economic data. Both of which can be exploited and leveraged for financial or commercial gain.
Read more about our Cyber security Awareness Training approach. Shared challenges around site connectivity also apply to construction and engineering firms.
We understand that the mining sector cannot afford slow responses, risky outages, or delays caused by city-based support teams. Our Perth-based technicians are trained to handle the pressures of remote operations, unpredictable network conditions, and round-the-clock uptime. Every client in the mining and resources space gets a dedicated team that knows how to keep critical systems running in harsh conditions. Our mining IT services are purpose-built for the demands of field operations, not retrofitted from generic office support.
Mining operations are not always located within range of standard support. Our IT specialists factor in satellite networks, harsh environments, and mobile workforces when setting up and managing your systems. With guaranteed 15-minute ticket responses and calls answered in 36 seconds or less, you will not be left waiting when something goes down. We design redundant connectivity and failover systems so your remote crews can stay productive even in the most isolated locations.
Absolutely. We start with a 38-point infrastructure audit to map out your current systems, then offer a project roadmap based on your environment. Whether you are scaling up remote monitoring, deploying rugged equipment, or integrating AI to reduce downtime, we build right-fit solutions. Nothing is off-the-shelf or recycled from another industry.
No upfront costs and no wasted time. We can get started without interrupting your operations. You will receive a complete onboarding plan, a dedicated team, and no hidden fees. We can even show up onsite and begin fixing immediate problems during your first month for free. If you are not happy within 90 days, walk away with no questions asked.
Yes. Many of our clients run hybrid operations across mining, agriculture, and resources. Whether you are managing remote sensors, cloud-based SCADA platforms, or collaborative workflows between regional teams, we bring deep technical support that adapts to your needs. Our mining IT services extend across the full resources sector, so you get one provider who understands the entire operation.
Most clients speak to a technician in under 36 seconds. From there, you will have a 15-minute ticket response time or we will send you a $100 JB Hi-Fi voucher. If we cannot resolve your issue in under two hours, that voucher is yours too. With Epic IT, support is more than a phone number. It is a guarantee backed by real accountability.
Further reading: IT infrastructure management guide.
Further reading: benefits of cloud computing for SMBs.
Industries we support
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At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
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