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Managed IT Services

Perth Managed IT services

Our Services / Managed IT Services

Outsourcing to a Managed IT services provider in Perth

As a Managed IT Services Provider, our team will provide you with an uninterrupted level of IT support and management all wrapped into a single monthly fee. Whether it be due to having limited internal IT support available or just freeing up time for your existing “IT Savvy” staff – partnering with a high quality Managed IT Services Provider (MSP) will immediately make your business more productive and save you time and money.

In replicating the level of IT services we are already delivering to over 100 Perth based businesses each day, a large team of professionals along with an array of complex systems would be required. This is a very time consuming and expensive undertaking for anyone to have to setup and then maintain.

Our Managed IT Services will save you the trouble. We have a talented and experienced team ready to deliver value add IT services to your business. Delivered with zero interruption and at a very affordable monthly fee.

The Managed IT Service Provider value add.

Our Managed IT Service Agreements (MSA) deliver powerful, value-add services back to your business or organisation. It is just like having your own internal IT department packed with highly skilled and experienced professionals along with all the industry tools and software necessary to run your IT.

Managed IT Support

Unlimited and responsive business minded IT support, keeping your staff productive and on task.

Onsite IT Support

Very professional and prompt onsite IT support from the same IT service team you already know and trust.

Virtual CIO

IT strategists delivering CIO and project services helping road map and align your tech with business goals.

Server Management

Proactive management of your server environment, backups, alerts and more – super charged by AI and automation.

On Premise Management

Managing on-premise devices such as UPS, network switches, routers, printers and IT general equipment.

Cloud Management

Managing your cloud such as Microsoft 365, Azure and virtual infrastructure powering your organisation.

Cyber Security

Your very own security team overlooking your cyber security, devices and network to mitigate threats of cyber attack.

Device Management

Group management of all your staff computers and devices keeping them patched, optimal and secure.

Network Management

Our local team will monitor your network usage, bottlenecks and threats across your physical site network.

IT Asset Management

Managing your ICT assets and procurement life cycles for your entire infrastructure, so that you don’t need to.

Procurement and Renewals

Managed procurement services where we supply you with the correct hardware, software, subscription or warranty for your specific business needs.

Vendor Management

Managing 3rd party incidences and projects by working closely with your suppliers, vendors and service providers.

MSA Insights Reporting

Access service, performance, health, network and security insight reporting into our service delivery and your ICT’s health.

Self Service Portals

Leverage our internal asset and management platforms to self manage any information or service requests you might have.

Service Level Agreement (SLA)

Defined service delivery contracts to meet and exceed your expectations in our output as a service provider.

We make changing your IT Service Provider easy

Changing IT service providers is an undertaking that most will put off doing. It is generally perceived as a difficult and time-consuming exercise. Instead, many businesses, will continue to endure an underwhelming service consisting of inefficient IT support, expensive bill shocks and even poor leadership.

If you are currently outsourcing your IT support and are not receiving the service you are paying for then time to make the switch. The good news is our team will take all the heavy lifting away from you. We will ensure that switching IT providers is a seamless, secure and non-disruptive transition.

So let’s have a chat.

IT Management to suit all needs.

Our managed IT service agreements (MSA) have been designed to fit a wide range of business structures and industries with the ability to layer additional services such as managed cyber security, IT training and much more.

Click to read more about our Managed IT Service Agreements (MSA).

no obligation meet and greet at your place or ours

Introducing our Managed IT Services engine room.

Built upon the five key components, our Managed IT Services engine room is our complete IT service offering driven by industry refined processes and technology.

1. Managed IT Support.

As a certified Microsoft Gold Partner, our Managed IT services team is well equipped to offer your staff a high level of Managed IT support.

Click to read more about our Managed IT Support services.

2. Managed IT Infrastructure.

The remote monitoring and management team are in charge of proactively monitoring our customer’s cloud, on-premise infrastructure along with workstations and end points.

Click to read more about our Managed IT Infrastructure (RMM) services.

3. Managed IT Projects.

Becoming a partner of Epic IT, gives your business or organisation dedicated access to our Perth IT Solutions project management team and delivery processes.

Click to read more about our Managed IT Project services.

4. Managed Virtual CIO services.

Our CIO (Chief Information Officer) managed service consists of technical account managers and senior engineers collectively acting as your very own Virtual CIO. Your virtual CIO will help guide your business or organisation to achieve IT success.

Click to read more about our Managed Virtual CIO services.

5. Managed IT Services Insights

Our Managed IT services have been designed with complete transparency in mind, placing you in the drivers seat of your IT department, while our team does all the driving.

Click to read more about our Managed IT Services Insights services.

Epic IT Managed Services means better service, maximum transparency and inspired leadership. Working together to drive performance and efficiency within your organisation. Which leads to success.

mattHEW, service manager – epic it

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