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Cloud Migration, Cyber Security and AI

RediMed

RediMed is a leading healthcare provider with clinics spanning WA, VIC, and QLD, managing highly sensitive patient data under strict compliance requirements.

Services Provided
- 01 -

Challenge

RediMed’s aging, fragmented IT infrastructure created serious challenges

Legacy servers, outdated network hardware, and underperforming Remote Desktop Services (RDS).
Security gaps in endpoint protection, identity verification, and network access control.
Manual device management and inconsistent workstation setups running legacy operating systems.
Lack of reliable backup connectivity and scalable systems across multiple states.
High costs and complex compliance requirements, including call recording transcription.
In order for Redimed to sustain their rapid rate of growth and success, they required a full technology rebuild to meet healthcare-grade security, scalability, and operational efficiency standards.

- 02 -

Solution

Epic IT designed, planned and executed a multi-year strategic IT roadmap

1. Cloud Migration & Infrastructure Modernisation:
Migrated Exchange servers and user workloads to Azure and Microsoft 365.
Consolidated Active Directory and formalised onboarding/offboarding processes.

2. Modern Workplace with Azure Virtual Desktop (AVD):
Transitioned users from RDS to a secure AVD platform, enabling flexible, secure access nationwide.

3. Network Overhaul & Security Hardening:
Deployed 802.1x network access control with full VLAN segmentation and RADIUS authentication.
Upgraded routers, switches, and internet resilience with 4G/5G/P2P solutions across sites.
Locked down VPN access between Azure and on-premise networks.

4. Endpoint Security & Device Management:
Rolled out Microsoft Intune for MDM, BitLocker encryption, and Windows security baselines.
Standardised device setups with Windows Autopilot and Immybot automation.

5. Identity & Access Management Strengthening:
Enforced MFA across Microsoft 365, VPNs, and AVD, and disabled insecure authentication protocols.

6. Compliance Automation through Artificial Intelligence (AI):
Built a custom Azure Cognitive Services-based voice-to-text transcription system, automating 20+ hours of call recordings monthly for audit compliance, saving significant costs.

- 03 -

Success

RediMed now operates within a secure, scalable, and highly efficient IT platform, consisting of

1. Secure access to healthcare systems from any location.
2. Standardised and consistent end points accessing consistent workspaces
3. Uplift in cyber posture with robust network and endpoint security.
4. Simplified device management and workstation deployment across all states.
5. Automated call recording transcription for critical healthcare compliance at reduced costs.

"In addition to supporting our team with the high quality of “day to day” IT services, the digital transformation we undertook with Epic IT completely secured and modernised our healthcare operations across the board. Secure cloud access, upgraded networks, stringent security measures, and a custom innovated AI solution for our voice-to-text automation, have all been game changers for our operations. It is rare to be working with an MSP with Epic IT’s broad expertise, particularly in the AI and Cybersecurity space. We strongly believe their unique skillset was vital to achieving the success we did for such a project along with its benefits delivered to our organisation on a daily basis."

- Ashley Morris - Chief Information Officer

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