Education

Our Services / Industries we support

Managed IT services for the education industry

Our team delivers IT services for education that keep lessons flowing and protect student data. Since 2006, we’ve supported schools, colleges and training providers with managed IT services for education that scale with enrolments and keep systems available when it matters most.

Because terms, exams and events create peaks and troughs, our agreements are flexible and cost effective, adapting to seasonal timetables, new campuses and evolving safeguarding needs. We answer calls in 36 seconds or less and fix root causes so issues don’t return.

Epic IT’s Virtual CIOs and leadership turn technology into a learning advantage with clear, budgeted roadmaps. From identity governance to secure remote access and device lifecycle, we support teaching quality, safety and growth.

Our engineers work daily with Microsoft 365 and school workflows. We protect records, streamline documents, and enable secure collaboration across sites and remote learners. Practical, disciplined IT support for education that keeps teachers and students connected.

Reliable managed IT services for your industry

Managed IT Services for the Education industry focused on strategy, security, productivity, and responsive support.

Information and Data Security

Schools and districts handle sensitive information daily, such as student records, assessments, health data, and staff files, attracting attackers who seek easy access and quick payouts. With responsibility under FERPA and state privacy rules, education environments can be exposed if controls, training, and monitoring are weak.

Epic IT delivers proven cybersecurity solutions, clear processes, and staff-friendly training tailored to classrooms and admin offices. Adoption is easy and cost-effective, helping your team protect data, meet compliance, and keep teaching on track.

VCIO and IT Strategy Planning

A clear vision paired with a disciplined IT strategy lifts learning outcomes for any education provider. Our VCIO team includes an account manager, a team lead and a senior strategic consultant who meet regularly with principals, bursars and ICT leads.

Through scheduled VCIO discussions and strategy sessions, we align technology to curriculum delivery, safeguarding and timetables, equipping your school with the leadership and tools to keep teaching safe, simple and reliable.

You receive a clear IT roadmap with budget visibility and measurable milestones across identity, device lifecycle, backup/BCDR, connectivity and safeguarding.

Cyber Security Awareness Training

Epic IT’s cybersecurity training platform supports schools and districts with staff on campus and online. Teachers, admins, and support teams can access engaging modules from classrooms, home, or central offices, with tracking for completion and compliance.

It strengthens safe access to learning tools while protecting student and staff data.

Read more about our Cybersecurity Awareness Training approach.

Productivity and Collaboration Tools

Districts span campuses, classrooms, and central offices. IT solutions for the education industry should give teachers and staff one safe place to plan, teach, and support students.

With Microsoft 365 collaboration, conferencing, and document tools, we keep content organized and accessible. Your teams share lessons, forms, and data while keeping privacy intact.

IT Project Management

Our IT project management teams apply an academic-friendly delivery framework built for schools and districts, providing managed IT services for education and IT solutions for the education industry that fit your calendar and budget. We’ve delivered successful rollouts that support classrooms, testing windows, and administrative needs without interrupting learning.

Read more about our IT Project Management approach.

IT Helpdesk and Onsite Support

We provide IT support for education and understand how important it is to balance strong safeguarding with flexible access for teaching and learning.

We have implemented school-ready processes that allow our IT Helpdesk to deliver secure, reliable remote and onsite support. Staff get quick help that fits timetables and minimises classroom disruption. It’s practical, disciplined IT support for education your staff can rely on.

Learn more about our Managed IT Support services.

Free IT and security assessment

We enjoy partnering with the education community and aligning school technology with clear learning goals. Our focus is to provide IT services for education that make teaching more collaborative, secure and effective for your staff and students.

We offer a free, no obligation IT assessment that reviews your cyber security posture. It takes about 30 minutes, is non-invasive and confidential. We look at identities, email security, endpoints, backups and Microsoft 365 configuration, then share quick wins and priorities.

This is your first step towards a safer environment where teachers, support staff and students can work with confidence, and data is protected at every stage. IT support for education that is practical from day one and scales as your needs grow.

Click here to learn more about our free IT and Cyber Security Assessment Service.

IF YOU ARE IN THE EDUCATION INDUSTRY AND LOOKING TO HAVE YOUR IT MANAGED MORE SECURELY AND EFFECTIVELY, THEN LET’S CHAT

FAQs

Calls are answered in about 36 seconds, and we target a 15 minute first response. We fix the issue and then remove the root cause so it does not return.

Yes. We secure Microsoft 365 for staff and students, set sensible permissions, and keep access simple from school or home. Teaching stays smooth and secure.

No. We plan the handover around timetables and exams. Transfers are zero or near zero downtime, with clear communication to staff.

We use layered security such as MFA and conditional access, endpoint detection and response, secure email, data loss prevention, and tested backup and BCDR. Controls are practical and easy to follow.

Takes around 30 minutes of your team’s time. We run a remote review covering identities, email security, endpoints, backups, Microsoft 365 configuration, network health and key policies, then send a clear action plan ranked by risk, cost and impact on learning.

Flexible agreements. You pay for what you need and scale with enrolments, sites, or programmes. The focus is reliable support, strong safeguarding, and value for your community.