Meet Zheng Kon — Chief Operating Officer of Epic IT

Some people in IT come from engineering. Others come from sales. Zheng Kon came from the space in between, the part where a business owner sits across the table from their IT provider and tries to work out whether they are getting what they are paying for. That perspective now shapes how he runs Epic IT as Chief Operating Officer.

From business development to the other side of the table

Zheng holds a Bachelor of Commerce from Curtin University and spent over thirteen years in business development before joining Epic IT. Much of that time was at another Perth managed IT services company, where he saw firsthand how MSPs win and lose clients.

The pattern was always the same. Businesses did not leave their IT provider because the technology failed. They left because nobody was listening. Nobody was connecting the technology decisions to the business outcomes the owner actually cared about. That observation shaped everything Zheng has done since.

Building the account management and vCIO function

Zheng joined Epic IT in late 2021 to build out the vCIO and account management function. At the time, the company was growing fast under Greg Markowski’s leadership, but needed someone to own the client relationship layer, the strategic conversations that sit above day-to-day helpdesk tickets.

That meant quarterly business reviews that actually said something useful. IT roadmaps tied to real business goals, not vendor wish lists. And honest conversations about where a client’s environment had gaps, even when those conversations were uncomfortable.

With over seventeen years of client-facing experience, Zheng understood something that many technical people miss: the business owner does not care which firewall you chose. They care whether their staff can work without interruption, whether their data is protected, and whether they are spending the right amount on IT. Everything else is detail.

From account management to security and solutions

As Epic IT’s service model matured, Zheng’s role expanded. He moved from account management into leading the security and solutions team, overseeing how the company scopes, designs, and delivers cybersecurity and infrastructure projects for clients.

This was not a typical career move. But it made sense. The person who understands what clients need is well placed to ensure the team building those solutions is actually delivering against those needs. It closed the loop between what gets promised in a business review and what gets built in practice.

Running operations as COO

Zheng now serves as Chief Operating Officer, responsible for all of Epic IT’s operational functions. That includes service delivery, client relationships, internal operations, and the day-to-day execution that keeps a 35-person managed IT services provider running across Perth, Sydney, and Brisbane.

The path from BDM to account manager to security and solutions lead to COO is unusual. But it reflects the kind of MSP Epic IT is trying to be: one where the people running operations have sat on both sides of the client relationship and understand what good service actually looks like from the outside.

What drives Zheng now

Beyond operations, Zheng is passionate about AI and its potential for small and medium businesses. He sees the same pattern playing out with AI that played out with cloud adoption a decade ago: businesses know they need to do something, but most do not know where to start or who to trust.

That is a governance problem, not a technology problem. And it is exactly the kind of problem that someone with Zheng’s background, part commercial, part operational, part strategic, is well suited to help businesses navigate. Epic IT’s AI governance and managed AI services reflect that thinking: start with the business risk, not the technology.

What you should do now

Evaluate your current IT provider’s client engagement model. If your MSP only contacts you when something breaks, or your quarterly reviews are generic slide decks with no actionable outcomes, that is a gap worth closing. The relationship between your business and your IT provider should be strategic, not transactional.

Ask whether your IT roadmap is tied to business outcomes. Technology spending should connect directly to what your business is trying to achieve. If you cannot draw a straight line between your IT investments and your business goals, your roadmap needs work.

Talk to us. We offer a free IT assessment for Perth businesses. No obligation, no pressure. We will tell you where you stand and what needs attention. Contact us on 1300 EPIC IT.