The PAYG model can work well if engaged within a managed environment.
Under a SILVER MSA, our team will manage your environment proactively to eliminate underlying issues that would normally generate more problems. Our team will ensure the correct ICT business decisions are being made now to reduce problems later. As you will always require some level of service desk support, we offer the PAYG support service, which is SLA backed, at our reduced partner rate.
Offering PAYG support in a non-managed environment isn’t what we do. In doing so, we would only act as fire fighters putting out the immediate issue without having the proactive management layer to assess the bigger picture. This approach will not only affect you financial with high computer support costs but will impair the productivity, progress and success of your organisation.
Our MSA plans are design to do just this:
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