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RAC Innovation Hub
Managed IT Services
RAC Innovation Hub

RAC Innovation Hub

RAC houses a strategic innovation team, external to the main business. This is a specialist team of design thinkers, vigorously piloting innovative products and services to benefit members and the wider WA community.

Services Provided
- 01 -

Challenge

RAC Innovation Hub were seeking a new managed services provider.

In 2019, RAC Innovation Hub were looking for a new MSP partner that could provide responsive support and leadership for their Perth based team situated in the Perth CBD. RAC Innovation Hub consisted of a mixed environment comprising of both Windows and Mac systems. Therefore, it was imperative that their next MSP would not only be comfortable but very proficient supporting both desktop systems. RAC Innovation Hub engaged Epic IT.

- 02 -

Solution

RAC Innovation Hub choose Epic IT for their Managed Services.

After being chosen to provide managed services for RAC Innovation Hub, Epic IT immediately got to work with the MSA onboard process. Epic IT onboarded RAC Innovation Hub onto their MSA platform. Epic IT complemented this solution with an advanced managed network service providing security and network management coupled with real-time interactive reporting.

- 03 -

Success

With a swift and painless transition, RAC Innovation Hub were impressed from day one.

RAC Innovation Hub only very recently joined Epic IT’s managed services family of clients but have already experienced our point of difference. Epic IT executed the MSA onboard process in only a few hours which included deploying their advanced network management service. With their Microsoft Office 365 cloud, desktops and staff now all managed by Epic IT, RAC Innovation Hub is experiencing friendly, responsive support and leadership for their organisation.

"We are very impressed with the professionalism demonstrated by EPIC IT in understanding the needs of our team. From the initial meeting through to onboarding and beyond, the team at EPIC IT has been a pleasure to deal with. From the tenacious helpdesk team through to the Cisco specialist, we feel confident that our productivity and network security needs are being met in a professional and proactive manner."

- Tania O’Connor, Office Manager

RAC Innovation Hub

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