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Palmerston Association
Managed Cloud
Palmerston Association


Palmerston are a not for profit organisation who support individuals, families and communities affected by alcohol and other drug issues with a range of services including counselling, group support and residential rehabilitation. Palmerston are located in Perth metropolitan, Peel, the South West and Great Southern regions of Western Australia.

Services Provided
- 01 -


Solution to a mixed workstation and on-premise server environment that is end of life and no longer optimal

Palmerston’s ICT consisted of many underutilised on-premise server systems situated throughout most WA branches. As a very successful organisation, Palmerston has continued to enjoy organic growth with the on-premise server model being replicated for each new site commissioned. Management costs, data security, recovery and availability of core systems were now becoming a concern and driving factor for review. Palmerston needed a solution.

- 02 -


Epic IT swung into action implementing a two-year IT Strategy

After holding strategy meetings with Palmerston senior management, Epic IT developed a two-year action plan that would align with budgets, funding and asset management schedules. It would address immediate and future technological challenges facing their organisation as growth continued. The plan involved building an end point standard operating environment (SOE) and lay the foundation for a full cloud-based ICT system. The solution would be seamlessly accessible both internally within a well-managed and secure network as well as externally from remote locations. Epic IT would leverage Microsoft Philanthropy services to deliver this solution at a fraction of the commercial cost. Old hardware would be removed and disposed of securely by Epic IT.

- 03 -


In 2019 Palmerston and Epic IT saw the final phase of the project draw towards completion

Palmerston are now enjoying the benefits of a full cloud-based solution without the overhead of legacy hardware systems. The entire organisation is now running off a managed Windows 10 Environment and leveraging Microsoft Office 365 and Azure for collaboration, productivity, identity and security services. The Palmerston ICT system has been digitally transformed meaning Palmerston will never need to be concerned about a physical server failing or requiring replacement again. Due to the nature of cloud computing, recovery and restoration times have been given a boost and no longer a concern moving forward.

Palmerston are already working on their next ICT phase to build upon the SharePoint platform to further enhance collaboration and integration of business processes and drive further success to an already successful organisation.

"Palmerston are grateful for the support and advice received by EPIC IT in making decisions about our future IT needs. The road map was essential in informing us of what was required and how to get there. EPIC IT has been professional in all elements of our journey to move to the cloud based computing and we look forward to continuing our relationship with them and the next ICT phase."

- Sandy Davidson, Chief Financial Officer

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