Gilmac
IT Managed Service
For Profit Partner 2

Gilmac

Gilmac is a Western Australian agricultural equipment supplier operating across regional locations from paddock to port. After 20 years as an Epic IT client, their on-premise server infrastructure was reaching end of life — and the unique demands of rural connectivity, multi-site operations, and seasonal workforce fluctuations required a cloud strategy built for regional Australia.

Epic IT designed a hybrid cloud migration leveraging Microsoft 365 and Azure, connecting Gilmac’s entire operation on a single, secure platform — even in areas with variable internet connectivity. A 20-year partnership meant minimal discovery and maximum confidence.

Industry: Agriculture & Equipment Supply | Services: Hybrid Cloud Migration, Microsoft 365, Managed IT

    Services Provided
    - 01 -

    Challenge

    A cloud strategy that would work reliably across regional WA locations with variable internet connectivity

    After 20 years as an Epic IT client, Gilmac’s on-premise server infrastructure was reaching end of life — and the unique demands of rural connectivity, multi-site operations, and seasonal workforce scaling meant a standard lift-and-shift migration wasn’t an option.

    The organisation needed a cloud strategy that would work reliably across regional WA locations with variable internet connectivity, while enabling real-time collaboration between field teams and head office staff.

    - 02 -

    Solution

    Epic IT recommended a transition to a hybrid environment leveraging Microsoft Office 365 and Azure technologies.

    Drawing on nearly two decades of knowledge of Gilmac’s environment, Epic IT designed a hybrid cloud migration that addressed the specific challenges of agricultural IT operations:

    1. Microsoft 365 deployment — Rolled out Microsoft 365 across 100+ users for email, document management, and identity services

    2. Microsoft Azure migration — Migrated critical server workloads to Azure, eliminating on-premise hardware dependencies while maintaining performance for line-of-business applications

    3. Microsoft Teams collaboration — Deployed Teams to connect farm operations with head office in real time, replacing fragmented communication methods

    4. Rural connectivity optimisation — Designed network configurations to maintain reliable cloud access from regional farm sites with limited bandwidth

    5. Scalable infrastructure — Built an Azure environment that can scale with seasonal workforce fluctuations without hardware investment

    - 03 -

    Success

    Modern cloud platform that connects their entire operation

    Gilmac now operates on a modern cloud platform that connects their entire operation — from paddock to port — on a single, secure Microsoft ecosystem. The 19-year partnership with Epic IT meant minimal disruption during the transition, with the team’s deep understanding of Gilmac’s workflows ensuring every business process was preserved or improved in the new environment.

    "Epic IT look after our entire IT department ranging from support to management and procurement for a very long time now. Their highly skilled and friendly team have taken the time to really understand our unique ICT needs and operations. We are a 24/7 multiple site operation spanning across Australia (with our head office in West Perth) making up a 100+ user environment. Epic IT support all of our Australian based sites and offices both remotely and onsite. We are very excited to have Epic IT lead us down our cloud transformation journey particularly as we now continue to build upon the Microsoft Office 365 platform. I would not hesitate recommending Epic IT to any small to medium sized business looking to outsource their ICT needs."

    - Justin Power, Business Services Manager

    Epic IT Man