Helpdesk, onsite support, device management, and proactive monitoring for Perth businesses with 20 to 500 staff. Calls answered in 36 seconds. Issues resolved, not just logged.
Average call answer time
Client retention rate
Years supporting Perth businesses
Businesses on managed support
Most business IT support in Perth follows the same model: something breaks, you call, you wait, someone eventually fixes it, and you get a bill you did not expect. That cycle costs businesses more in lost productivity than the repair itself.
Epic IT operates differently. We provide managed IT support under a fixed monthly agreement. Your systems are monitored 24/7, patches and updates happen proactively, and when something does go wrong, our Perth-based engineers answer the phone in 36 seconds or less. Not a ticket queue. Not a callback. A real person who knows your environment.
We support businesses across Perth, from the CBD and West Perth through to Joondalup, Fremantle, and the eastern suburbs. Three offices nationally (Perth HQ in North Perth, plus Sydney and Brisbane) mean we have the depth to support multi-site operations without losing the local accountability that Perth businesses expect.
Everything your business needs to run without IT getting in the way.
Perth-based engineers answer your calls in 36 seconds. Remote troubleshooting resolves most issues immediately. No offshore call centres, no ticket runaround.
When remote is not enough, our technicians come to you. Based in North Perth, we cover the full Perth metro area with same-day onsite support for critical issues.
We monitor your servers, endpoints, and network 24/7. Problems are caught and fixed before your team even notices. That is the difference between reactive and managed business IT support.
Laptops, desktops, mobile devices. We manage patching, security policies, and configuration across your entire fleet using Microsoft Intune and Endpoint Manager.
Email, Teams, SharePoint, OneDrive. We manage your Microsoft 365 tenancy, handle migrations, configure security settings, and support your users day to day.
IT support without security is incomplete. Our managed cyber security covers endpoint protection, email filtering, Essential Eight compliance, and staff awareness training.
The most common reason businesses come to us is not a catastrophic failure. It is frustration. Slow response times. Recurring issues that never get resolved at the root cause. IT providers who go quiet after the contract is signed.
We fix that. Every client gets a dedicated account manager, a named team of engineers who know their environment, and quarterly business reviews where we review performance, plan ahead, and hold ourselves accountable to outcomes. If you are not satisfied within 90 days, we refund your onboarding fee and pay you $5,000. That is how confident we are.
We are a Microsoft Solutions Partner for Security and Modern Work, ISO 27001 certified, and have been named in the CRN Fast 50 four times. We are not a startup figuring things out. We have been doing this since 2003. Read about the seven mistakes Perth businesses make when choosing an IT provider.
We do not just monitor and respond. We use AI to predict, prevent, and resolve faster.
Incoming tickets are automatically categorised, prioritised, and routed to the right engineer. No manual sorting. Your issues reach the right person immediately.
Pattern recognition catches anomalies before they become outages. A disk filling, a service degrading, a device drifting from baseline — flagged and fixed before you notice.
We chose Anthropic’s Claude as our AI platform for its zero-retention data privacy, enterprise security integration, and operational capability. Read more about how AI is changing IT support and what it means for your business.
Business IT support that is tailored to your industry, not a one-size-fits-all template.
GP clinics, specialists, allied health. Compliance-focused IT with Privacy Act alignment.
Law firms and legal practices. Document management, email security, privilege-aware support.
Builders and engineers. Site connectivity, mobile management, project-based IT.
Schools, colleges, training providers. Student data protection, device management, and term-based flexibility.
NFPs and charities. Microsoft nonprofit licensing, grant-friendly budgeting, and compliance support.
Headquartered in North Perth with technicians covering the full metro area.
We provide business IT support across Joondalup, Fremantle, Victoria Park, Scarborough, Morley, Nedlands, West Perth, Perth CBD, Subiaco, Osborne Park, and all surrounding suburbs.
Practical resources from our team to help you make smarter IT decisions.
How much should your Perth business spend on IT? Benchmarks, categories, and how to build a budget that works.
The 12 questions to ask, red flags to watch for, and what the transition process actually looks like.
What AI-powered IT support looks like in practice, and five questions to ask your provider about it.
Calls are answered in an average of 36 seconds by a Perth-based engineer. Critical issues are escalated immediately, and most remote support requests are resolved within the hour. For onsite work, we can typically be at your location the same day.
We provide business IT support for Perth organisations with 20 to 500 users. Our sweet spot is 40+ users, but we scale in both directions. Every client gets the same level of service regardless of size.
No. Our agreements are flexible, and we back our service with a 90-day satisfaction guarantee. If you are not happy within the first three months, we refund your onboarding fee and pay you $5,000. We keep clients because the service is worth it, not because of a contract.
Yes. Every managed IT support agreement includes foundational cyber security: endpoint protection, email filtering, patching, and access controls. For businesses that need deeper protection, we offer managed cyber security services including Essential Eight compliance, penetration testing, and security awareness training.
Our managed IT support agreements cover helpdesk support, proactive monitoring, patch management, device management, Microsoft 365 administration, vendor liaison, cybersecurity fundamentals, and quarterly business reviews. Project work such as office moves, migrations, and new deployments is scoped and quoted separately. See our IT budgeting guide for typical Perth pricing.
Absolutely. We specialise in multi-site IT management across Perth and nationally. All locations are managed under a single agreement with consistent security policies, monitoring, and support. We also support businesses with offices in Sydney and Brisbane through our national team.
We manage the entire transition. Our onboarding process is mapped out step by step, and we coordinate with your outgoing provider to ensure zero downtime. Your team keeps working while we take over in the background. Most transitions are complete within two to three weeks. Read our guide to choosing a managed IT provider for the full process.
We have been operating since 2003, we are ISO 27001 certified, and we are a Microsoft Solutions Partner. We answer calls in 36 seconds, we assign dedicated engineers to every client, and we back our service with a $5,000 satisfaction guarantee. Our 98% client retention rate across 100+ businesses is the best evidence that the model works.
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At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
Call Us
1300 EPIC IT
Email Us
info@epicit.com.au
Perth HQ
HQ – Unit 2, 62 Angove Street North Perth WA
Queensland Office
12 The Cct, Brisbane Airport QLD
Sydney Office
Unit 3, 104 Anglesea Street, Bondi NSW
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