With our noticeable service vehicles zipping around the Perth metro area and beyond, we do not shy away from getting in front of our clients. Onsite visits are invaluable and the reason why onsite field support is supported by all of our MSA options.
Our onsite computer support team will be the same staff that you speak to on the service desk. We are prompt, easily identifiable and arrive prepared and ready to assist. Each job is documented and concluded with a customer sign off form. The job is then processed internally with the client given an opportunity to even rate their experience.
Our reach stretches beyond the Perth metro, well into the Mandurah south regions. We also frequently visit our clients along the wheat belt and further down south –
Our service system will ensure each job is accurately and consistently documented and accessible to the client.
All support is SLA backed with guaranteed response times so your urgency is our priority.
Peace of mind each of our service desk members will deliver the same positive experience to your team.
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