Managed Virtual CIO Services

One of the many things our team is passionate about is our focus on building effective IT strategies. The VCIO team has developed an IT baseline audit system against which we continuously measure our customers.

The ongoing audit means we maintain an up-to-date IT score on your environment, allowing your IT manager to “plug the holes” and continuously improve your IT. In this way, our customers will clearly see the start and destination of their IT journey, and keep them closely involved at every step of the way in achieving this IT success.

Click to read more about our IT Auditing Services.

Our quarterly business review meetings (QBR’s) take place every three months with your IT manager. One of the main objectives of these meetings is to review the progress of your IT strategy by examining the ongoing audit results. We identify areas that are lagging or in need of improvement, and align their solutions with your current IT strategy.

During the QBR, we will also cover items such as service and system performance. In addition, our IT manager will discuss IT budgets, including the expenditure of managed IT services, as some of these may require refinement. Especially over time, as your company goes through different growth cycles.

As we value your investment in our services, our Managed Services Agreement Insights (MSA Insights) have been designed with complete transparency in mind. MSA Insights offers our customers the opportunity to check how their managed IT services are working. Insights that not only show how our services help your company, but also highlight the return on investment you receive.

This approach not only makes us more accountable as a managed IT service provider, but also puts our customers in the driver’s seat, giving them an intimate insight into what is happening across all aspects of their IT department.

Unfortunately, as companies tend to focus on “business,” most will lack the time and expertise to have the informed IT discussions required with third-party vendors. Other providers can be responsible for your phone systems, internet services or application support (to name a few), and all play a critical role in your entire IT ecosystem.

Since these providers are part of “IT,” it is imperative to have more holistic IT discussions with these vendors, to ensure nothing is left out, which could otherwise prove costly in the long run.

The VCIO team will help you liaise with these vendors to ensure that you get the attention you need, and that your IT is always heading in the right direction.

Servicing your daily IT needs in hardware, software and infrastructure procurement, our VCIO team will work hard to identify and quote only the best suited systems for your company’s needs.

All quotations are delivered online promptly and can be viewed, adjusted and approved from any device, anywhere, using a standard website browser. The entire process can be managed via your smartphone with a single click.

Click to read more about our IT Procurement Services.

Your IT managers, along with our Service Manager and Service Leads, all review your “CSAT” feedback. All CSAT reviews are generated directly by your own employees who receive our managed IT services and support. The VCIO team closely examine each CSAT review to ensure continuous recognition of great service or to identify areas where a process may need to be adjusted.

We are proud of our CSAT reviews, and our IT managers really enjoy sharing feedback we have received back with our customers.

Click to hear more about our happy customer IT Transformation stories.