We are a managed IT services provider that builds strong relationships with our customers. We are big enough to handle larger organisations, but small enough to deliver a very polished and personal service each and every day.
The Epic team are committed in handing our customers extremely well managed support services. We are also very transparent on how we go about our work.
Providing comprehensive insights into your managed IT services agreement (MSA) keeps our team on the same page and accountable. By giving you a good look into your company’s service investment, you can make your very own assessment on ROI.
It is this level of transparency and accountability that builds long term relationships with our customers.
We cannot wait to prove to you that there is interesting and fun IT folk out there. Folk that also happen to be really good at what they do.
Our managed IT services are delivered by a collaborative team effort. Effort coming from each of our four key organisational units making up our managed IT engine room.
Our technical account managers (TAMS) act as a virtual CIO and are responsible for the overall success of the business relationship with our customers.
Epic IT’s TAMS are focused on ensuring the customer’s IT strategy is aligned with their business goals at all times.
Through MSA insights and ongoing engagement, our TAMS also ensure that the performance and output of the MSA is always of the highest standard. Not only a standard that exceeds client expectation, but one that resonates with our company’s core values.
Epic IT Managed Services means better management, insights and inspired leadership. All combined to drive performance and efficiency within your organisation.
Investing in Epic IT’s managed services means we can reciprocate that investment. Our managed IT services agreements (MSA) deliver powerful, value-add services back to your organisation. These MSA’s will drive success by enabling your IT with the correct tech, support and leadership.
Responsive, efficient and business minded service desk support, keeping your staff productive and on task.
Prompt unscheduled and scheduled onsite support from the people you already know and trust.
Technical account management taking you through your ICT journey, aligning your tech with business goals.
Proactive management of your server environment, backups, hardware failures, capacity planning.
Managing on-premise devices such as UPS, network switches, routers, printers and general equipment.
Managing your cloud such as Microsoft 365, Azure and virtual infrastructure powering your organisation.
Your very own watchdog overlooking data breach, device and network mitigating threats and cyber attack.
Group management of all your staff computers and devices keeping them patched, optimal and secure.
Our local team will monitor your network usage, bottlenecks and threats across your physical site network.
Managing your ICT assets and procurement life cycles off you entire infrastructure so that you don’t need to.
Ensuring your software, warranties and subscriptions are up to date and compliant with their respective vendors.
Managing incidences and projects by working closely with your suppliers, vendors and service providers.
Access on-demand service, performance, health, network and security insights into our service delivery and your ICT.
Leverage our internal asset and management platforms to self manage our service portal and your information requests.
Defined service delivery contracts (SLA’s) to meet and exceed your expectation and our output as as service provider.
Our managed service agreements have been designed to meet most situations and requirements with the ability to layer advanced services as required. Building out your MSA package, we will manage everything ICT so that your team can remain productive and on task. Without IT support issues holding them back.
Our agreements have been designed with flexibility in mind. Flexibility that allows them to scale and adapt as your organisation changes. This approach allows you to adjust engagement levels and approaches to suit your needs. With three core MSA packages to choose from, we have your options covered.
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