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Managed IT Services

Managed IT services, the Epic way

Our Services / Managed IT Services

Perth Managed IT service provider driven by transparency.

When choosing a Managed Service Provider (MSP), it’s critical to partner with a company that you can trust. A company that becomes an extension of your own business in providing well managed, cost effective IT support and leadership.

As an MSP, our team can deliver a high level and uninterrupted managed IT service that would otherwise be very difficult and financially non-viable to replicate internally.

The trust in delivering this level of service to your business is built through our process. A process that has been designed to give our customers complete insights into their managed IT services.

Providing this level of transparency keeps our team accountable and ensures both the service provider and customer are always on the same page.

no obligation meet and greet at your place or ours

Introducing our Managed IT engine room.

Our managed IT services are delivered by an organisation wide effort. Effort coming from each of our four key organisational units. We call these units our managed IT engine room.

1. Perth based computer support.

Our service desk team are all Microsoft Certified and responsible for the day to day handling of service incidents and change requests. Our service desk members are also the same ones you will see at your office. This way, our service team is able to learn more about your business and build stronger relationships with your team.

While we can speak the tech, our team’s natural ability to engage with our customers on the business level is a true testament to our success. Our team will leave the tech talk at the door and speak a language that will communicate the situation effectively to your staff while clearly conveying any impact to your business.

2. Proactive RMM services.

Locally based in North Perth, our remote monitoring and management team are in charge of proactively monitoring our customer’s cloud and on-premise infrastructure.

Epic IT’s RMM services will detect and resolve issues before they manifest and impact your business. Anything from capacity issues to backup system management, our technology works closely with our team to ensure your system is optimal and protected at all times.

3. Managed project services.

Our project delivery process draws on all four components of our managed IT engine room in delivering the best project experience to our managed clients. Our projects are well planned and executed on time and budget, to specification.

Whether you are migrating to cloud or moving offices, we are very keen to get started on your next IT project.

4. Technical account managers.

Our technical account managers (TAMS) act as a virtual CIO to your business. Epic IT TAMS are focused on ensuring the customer’s IT strategy is aligned with their business goals at all times.

Through MSA insights and ongoing engagement, our TAMS also ensure that the performance and output of the MSA is always of the highest standard. A standard that not only exceeds client expectation, but also resonates with our company’s core values.

lets talk about your managed it service requirements

Accountability with MSA Insights

We value your investment in our services. That is why our management platform has been built with complete transparency in mind.

Our MSA insights will give you the ability to check in on how your managed service agreement is working for your business. Insights that will also show you just how we, as a service provider, are performing and delivering that return on investment to you each and every day.

Epic IT Managed Services means better management, insights and inspired leadership. All combined to drive performance and efficiency within your organisation.

matt johnson, service manager – epic it

The MSP value add.

Investing in Epic IT’s managed services means we can reciprocate that investment. Our MSA’s deliver powerful, value-add services back to your organisation. These MSA’s will drive success by enabling your IT with the correct tech, support and leadership.

Service Desk

Responsive, efficient and business minded service desk support, keeping your staff productive and on task.

Field Support

Prompt unscheduled and scheduled onsite support from the people you already know and trust.

ICT Leadership

Technical account management taking you through your ICT journey, aligning your tech with business goals.

Server Management

Proactive management of your server environment, backups, hardware failures and capacity planning.

On Premise Management

Managing on-premise devices such as UPS, network switches, routers, printers and general equipment.

Cloud Management

Managing your cloud such as Microsoft 365, Azure and virtual infrastructure powering your organisation.

Security

Your very own watchdog overlooking your cyber security, devices and network to mitigate threats and cyber attack.

Device Management

Group management of all your staff computers and devices keeping them patched, optimal and secure.

Network Management

Our local team will monitor your network usage, bottlenecks and threats across your physical site network.

Asset Management

Managing your ICT assets and procurement life cycles for your entire infrastructure, so that you don’t need to.

Renewals Management

Ensuring your software, warranties and subscriptions are up to date and compliant with their respective vendors.

Vendor Management

Managing incidences and projects by working closely with your suppliers, vendors and service providers.

Insights

Access on-demand service, performance, health, network and security insights into our service delivery and your ICT.

Self Management

Leverage our internal asset and management platforms to self manage any information or service requests you might have.

Service Level Agreement

Defined service delivery contracts (SLA’s) to meet and exceed your expectations and our output as as service provider.

Managed options to suit all needs.

Our managed service agreements have been designed to fit most businesses with the ability to layer advanced services as required.

Building out your MSA package, we will manage everything ICT so that your team can remain productive and on task, without tech issues holding them back.

Our agreements have been designed with flexibility in mind. Flexibility that allows them to scale and adapt as your organisation changes. Our three core support offerings allow you to adjust support engagement levels as required.


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