Our Managed Service Agreements (MSA) deliver powerful, value-add services back to your business or organisation. It is just like having your own internal IT department packed with highly skilled and experienced professionals along with all the industry tools and software necessary to run your IT.
Unlimited and responsive business minded IT support, keeping your staff productive and on task.
Very professional and prompt onsite IT support from the same IT service team you already know and trust.
IT strategists delivering CIO and project services helping road map and align your tech with business goals.
Proactive management of your server environment, backups, alerts and more – super charged by AI and automation.
Managing on-premise devices such as UPS, network switches, routers, printers and IT general equipment.
Managing your cloud such as Microsoft 365, Azure and virtual infrastructure powering your organisation.
Your very own security team overlooking your cyber security, devices and network to mitigate threats of cyber attack.
Group management of all your staff computers and devices keeping them patched, optimal and secure.
Our local team will monitor your network usage, bottlenecks and threats across your physical site network.
Managing your ICT assets and procurement life cycles for your entire infrastructure, so that you don’t need to.
Managed procurement services where we supply you with the correct hardware, software, subscription or warranty for your specific business needs.
Managing 3rd party incidences and projects by working closely with your suppliers, vendors and service providers.
Access service, performance, health, network and security insight reporting into our service delivery and your ICT’s health.
Leverage our internal asset and management platforms to self manage any information or service requests you might have.
Defined service delivery contracts to meet and exceed your expectations in our output as a service provider.
Changing IT service providers is an undertaking that most will put off doing. It is generally perceived as a difficult and time-consuming exercise. Instead, many businesses, will continue to endure an underwhelming service consisting of inefficient IT support, expensive bill shocks and even poor leadership.
If you are currently outsourcing your IT support and are not receiving the service you are paying for then time to make the switch. The good news is our team will take all the heavy lifting away from you. We will ensure that switching IT providers is a seamless, secure and non-disruptive transition.
So let’s have a chat.
no obligation meet and greet at your place or ours
Our technical account managers (TAMS) act as a Virtual CIO to your business. Epic IT TAMS are focused on ensuring the customer’s IT strategy is aligned with their business goals at all times.
Through MSA insights and ongoing engagement, our TAMS also ensure that the performance and output of the MSA is always of the highest standard. A standard that not only exceeds client expectation, but also resonates with our company’s core values.
Epic IT Managed Services means better service, maximum transparency and inspired leadership. Working together to drive performance and efficiency within your organisation. Which leads to success.
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