Changing IT Service providers is an undertaking most businesses will forever put off. It is commonly perceived as a very painful and time-consuming exercise. Instead many businesses, will continue to put up with an underwhelming service such as inefficient IT support, expensive bills and poor leadership (to name a few!). While under the illusion that switching IT service providers will just create more problems than it will fix.
If you are currently outsourcing your IT support and not receiving the right level of service, you must make the change. The good news is our team will take all the heavy lifting away from you, ensuring switching IT providers is a seamless transition. We will ensure your entire team is on the same page and guided through the onboard experience, while your data and information is handed off securely.
So lets have a chat.
no obligation meet and greet at your place or ours
Our technical account managers (TAMS) act as a Virtual CIO to your business. Epic IT TAMS are focused on ensuring the customer’s IT strategy is aligned with their business goals at all times.
Through MSA insights and ongoing engagement, our TAMS also ensure that the performance and output of the MSA is always of the highest standard. A standard that not only exceeds client expectation, but also resonates with our company’s core values.
Epic IT Managed Services means better service, maximum transparency and inspired leadership. Working together to drive performance and efficiency within your organisation. Which leads to success.
Our Managed IT Service Agreements deliver powerful, value-add services back to your business or organisation. It is just like having your own internal IT department packed with highly skilled and experienced professionals along with all the industry tools and software necessary to run your IT.
Available on tap and at a fraction of the cost.
Responsive, efficient and business minded service desk support, keeping your staff productive and on task.
Very professional and prompt onsite support from the same service desk guys you already know and trust.
IT strategists delivering CIO and project services helping road map and align your tech with business goals.
Proactive management of your server environment, backups, alerts and more – super charged by AI and automation.
Managing on-premise devices such as UPS, network switches, routers, printers and IT general equipment.
Managing your cloud such as Microsoft 365, Azure and virtual infrastructure powering your organisation.
Your very own security team overlooking your cyber security, devices and network to mitigate threats in cyber attack.
Group management of all your staff computers and devices keeping them patched, optimal and secure.
Our local team will monitor your network usage, bottlenecks and threats across your physical site network.
Managing your ICT assets and procurement life cycles for your entire infrastructure, so that you don’t need to.
Managed procurement services where we supply you with the correct hardware, software, subscription or warranty for your specific business needs.
Managing 3rd party incidences and projects by working closely with your suppliers, vendors and service providers.
Access service, performance, health, network and security insight reporting into our service delivery and your ICT’s health.
Leverage our internal asset and management platforms to self manage any information or service requests you might have.
Defined service delivery contracts to meet and exceed your expectations in our output as a service provider.
Our managed service agreements have been designed to fit most businesses with the ability to layer advanced services as required.
Building out your MSA package, we will manage everything ICT so that your team can remain productive and on task, without tech issues holding them back.
Our agreements have been designed with flexibility in mind. Flexibility that allows them to scale and adapt as your organisation changes. Our three core support offerings allow you to adjust support engagement levels as required.
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