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Managed IT Services

Managed IT services, the Epic way

Our Services / Managed IT Services

Perth Managed IT services provider driven by transformation.

We are a managed IT services provider that builds strong relationships with our customers. We are big enough to handle larger organisations, but small enough to deliver a very polished and personal service each and every day.

The Epic team are committed in handing our customers extremely well managed support services. We are also very transparent on how we go about our work.

Providing comprehensive insights into your managed IT services agreement (MSA) keeps our team on the same page and accountable. By giving you a good look into your company’s service investment, you can make your very own assessment on ROI.

It is this level of transparency and accountability that builds long term relationships with our customers.

We cannot wait to prove to you that there is interesting and fun IT folk out there. Folk that also happen to be really good at what they do.


Introducing our Managed IT engine room.

Our managed IT services are delivered by a collaborative team effort. Effort coming from each of our four key organisational units making up our managed IT engine room.

1. Service desk and field support.

Our service desk team are Microsoft Certified and responsible for the day to day handling of service incident tickets and change requests. All service desk members are frequently involved in onsite, client facing situations which is one of our little secrets in building our strong relationships with our managed clients.

We speak the tech and are great at fixing things but our team’s natural ability to engage with our customers on the business level, be it through email, phone or face to face – is a true testament to our success. All members are able to translate technical conversations into language that will paint the situation and convey the impact to your business or organisation.

2. Proactive RMM services.

Locally based in North Perth, our remote monitoring and management team are in charge of proactively and reactively monitoring the customer’s cloud and on-premise infrastructure and solutions.

A continuous evolution of our management systems coupled with a never ending drive for self improvement, help deliver a more proactive management platform for your organisation.

This platform is based on tech and processes we have been internally refining for many years to deliver max up time and system performance to you.

3. Managed project services.

Our project delivery process involves the entire project team drawing on tried and tested processes coupled with the skills and experience of our entire engine room.

From the technical account managers right through to our project support and procurement teams, we are united to deliver the best project experience to our managed clients.

We are very keen to get started on your digital transformation.

4. Technical account managers.

Our technical account managers (TAMS) act as a virtual CIO and are responsible for the overall success of the business relationship with our customers.

Epic IT’s TAMS are focused on ensuring the customer’s IT strategy is aligned with their business goals at all times.

Through MSA insights and ongoing engagement, our TAMS also ensure that the performance and output of the MSA is always of the highest standard. Not only a standard that exceeds client expectation, but one that resonates with our company’s core values.


Epic IT Managed Services means better management, insights and inspired leadership. All combined to drive performance and efficiency within your organisation.

matt johnson, service manager – epic it

Accountability with MSA Insights

We value your investment in our services. That is why our management platform has been built with complete transparency in mind.

Our MSA insights will give you the ability to check in on how your managed service agreement is working for your company. Insights that will also show you just how we, as a service provider, are performing and delivering that return on investment back to you each and every day.

The managed IT services provider value add.

Investing in Epic IT’s managed services means we can reciprocate that investment. Our managed IT services agreements (MSA) deliver powerful, value-add services back to your organisation. These MSA’s will drive success by enabling your IT with the correct tech, support and leadership.

Service Desk

Responsive, efficient and business minded service desk support, keeping your staff productive and on task.

Field Support

Prompt unscheduled and scheduled onsite support from the people you already know and trust.

ICT Leadership

Technical account management taking you through your ICT journey, aligning your tech with business goals.

Server Management

Proactive management of your server environment, backups, hardware failures, capacity planning.

On Premise Management

Managing on-premise devices such as UPS, network switches, routers, printers and general equipment.

Cloud Management

Managing your cloud such as Microsoft 365, Azure and virtual infrastructure powering your organisation.

Security

Your very own watchdog overlooking data breach, device and network mitigating threats and cyber attack.

Device Management

Group management of all your staff computers and devices keeping them patched, optimal and secure.

Network Management

Our local team will monitor your network usage, bottlenecks and threats across your physical site network.

Asset Management

Managing your ICT assets and procurement life cycles off you entire infrastructure so that you don’t need to.

Renewals Management

Ensuring your software, warranties and subscriptions are up to date and compliant with their respective vendors.

Vendor Management

Managing incidences and projects by working closely with your suppliers, vendors and service providers.

Insights

Access on-demand service, performance, health, network and security insights into our service delivery and your ICT.

Self Management

Leverage our internal asset and management platforms to self manage our service portal and your information requests.

Service Level Agreement

Defined service delivery contracts (SLA’s) to meet and exceed your expectation and our output as as service provider.

Managed options to suit all needs.

Our managed service agreements have been designed to meet most situations and requirements with the ability to layer advanced services as required. Building out your MSA package, we will manage everything ICT so that your team can remain productive and on task. Without IT support issues holding them back.

Our agreements have been designed with flexibility in mind. Flexibility that allows them to scale and adapt as your organisation changes. This approach allows you to adjust engagement levels and approaches to suit your needs. With three core MSA packages to choose from, we have your options covered.


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