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Our technical account managers (TAMS) act as a virtual CIO to your business. Epic IT TAMS are focused on ensuring the customer’s IT strategy is aligned with their business goals at all times.
Through MSA insights and ongoing engagement, our TAMS also ensure that the performance and output of the MSA is always of the highest standard. A standard that not only exceeds client expectation, but also resonates with our company’s core values.
lets talk about your managed it service requirements
Epic IT Managed Services means better management, insights and inspired leadership. All combined to drive performance and efficiency within your organisation.
Investing in Epic IT’s managed services means we can reciprocate that investment. Our MSA’s deliver powerful, value-add services back to your organisation. These MSA’s will drive success by enabling your IT with the correct tech, support and leadership.
Responsive, efficient and business minded service desk support, keeping your staff productive and on task.
Prompt unscheduled and scheduled onsite support from the people you already know and trust.
Technical account management taking you through your ICT journey, aligning your tech with business goals.
Proactive management of your server environment, backups, hardware failures and capacity planning.
Managing on-premise devices such as UPS, network switches, routers, printers and general equipment.
Managing your cloud such as Microsoft 365, Azure and virtual infrastructure powering your organisation.
Your very own watchdog overlooking your cyber security, devices and network to mitigate threats and cyber attack.
Group management of all your staff computers and devices keeping them patched, optimal and secure.
Our local team will monitor your network usage, bottlenecks and threats across your physical site network.
Managing your ICT assets and procurement life cycles for your entire infrastructure, so that you don’t need to.
Ensuring your software, warranties and subscriptions are up to date and compliant with their respective vendors.
Managing incidences and projects by working closely with your suppliers, vendors and service providers.
Access on-demand service, performance, health, network and security insights into our service delivery and your ICT.
Leverage our internal asset and management platforms to self manage any information or service requests you might have.
Defined service delivery contracts (SLA’s) to meet and exceed your expectations and our output as as service provider.
Our managed service agreements have been designed to fit most businesses with the ability to layer advanced services as required.
Building out your MSA package, we will manage everything ICT so that your team can remain productive and on task, without tech issues holding them back.
Our agreements have been designed with flexibility in mind. Flexibility that allows them to scale and adapt as your organisation changes. Our three core support offerings allow you to adjust support engagement levels as required.
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