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08 9228 2945
08 9228 2945
Our Managed Service Agreements (MSA) deliver valuable IT services benefits to your organisation.
Epic IT will package the MSA based on the individual requirements of the customer. In doing so, we leverage the core services (included in our standard MSA) and complement these with additional MSA offerings. Delivering a powerful managed IT services solution that scales as your business grows.
For more information around our MSA packages, please visit our MSA Service Plans.
As a local IT support company in Perth, our team can provide a rich customer service experience. Same city, same timezone. All IT requests (tickets) are logged via our IT service desk by phone, email or service portal.
Partnering with Epic IT for Managed IT Services also means you will receive a service level agreement (SLA) that guarantees prompt IT support to your staff.
Click to learn more about our Managed IT Support Services.
With the pandemic now behind us, we are excited to be visiting our client sites once again. So if you are looking for a friendly IT support company in Perth that can attend your offices locally in Western Australia, then WE ARE that Managed IT Services Provider.
Epic IT’s onsite support team consists of experienced and qualified IT professionals, who also speak your language, no matter how “IT savvy” your team is. The IT service consultants you will meet onsite are the ones you have already met over the phone or email.
Click to learn more about our Managed IT Support Services.
A group of exceptional IT strategists and technical account managers helping deliver Managed IT Services to your company. Our VCIO team’s main goal is to help road map and align your technology with your company goals.
We do this through regular client meetings, where we continually audit, plan and execute your IT Strategy. Our VCIO team will also help procure IT hardware, software and services in the best interests of your company. They will even help manage your IT related vendors on your behalf.
Click to learn more about our Virtual CIO services.
During the onboard of managed IT services, our team will integrate our management platform into your on-premise or cloud server system. Doing so will give Epic IT crucial insights into the server environment, with the ability to preempt failures, bottlenecks and other events that could lead to disruption or outage. We also manage the security and software patching of your servers, oversee your backups and much more. All things that if left unmanaged would lead to downtime, lost productivity, and even financial loss to your business.
Partnering with Epic IT means peace of mind that your most critical IT infrastructure is being proactively managed.
Click to learn more about our Managed IT Infrastructure services.
Our managed IT services team will discover and asset tag your critical IT equipment during the MSA onboard process. From there, we will document, manage and support this equipment to ensure it is serving your business as intended.
During your IT strategy sessions, our Virtual CIO team will make suggestions and recommendations around the ongoing management of your on-premise IT equipment. A core service provided with each of our IT managed service agreements, is to ensure your technology is consistent with your business goals and objectives.
Click to learn more about our Managed IT Infrastructure services.
While moving your IT infrastructure and LOB apps (Line of Business Applications) to private and public cloud environments reduces overhead and complexity, the transition introduces different management requirements and skill sets.
Our team will take care of it.
Epic IT will handle the “day to day”, in relation to creating, changing and removing cloud instances and services, including (but not limited to) subscription management, renewals and billing. As a Tier 2 Microsoft Cloud Service Provider (CSP), all billing and management is handled in-house by our team, so that your business is presented with one itemised bill for cloud management, licensing and managed IT services.
As a “security first” Managed IT Service provider, we offer a very adaptive and granular approach to cyber security. While our MSA’s offer core (non negotiable!) cyber security benefits, we further bolster your business’s cyber security posture by layering powerful security solutions and services to complement your managed IT services package.
Doing so will deliver the most optimal, well managed cyber security solution, balanced between industry, compliance and individual requirements.
Click to learn more about our Managed cyber security services or click here to learn more about the importance of MSP’s delivering cyber security to their customers.
During the onboard process, our software agents are deployed and designed to silently engage and interact with your end point devices, providing a secure and proactive service experience that is neither disruptive nor invasive to your staff’s productivity.
In addition to supporting your workstations and laptops, our system can also manage your smart phone and tablet devices.
Click to learn more about our Managed IT End Point services.
All of our MSA’s provide a basic level of management across your network, with the option of upgrading to a more comprehensive approach.
More comprehensive network management allows our team to manage customer network activity and security across all IT infrastructure, end points and devices as a more unified and converged solution.
Click to learn more about our Network Management services.
As a customer partnering with our Managed IT Services, you will quickly discover just how much focus we put on strategic IT planning. Part of this planning involves the continuous management of your IT assets.
As part of our ongoing strategy reviews, our account managers help manage your IT assets, including procurement, end-of-life hardware, warranties and more. All our managed IT customers also receive exclusive access to our IT asset management platform.
Click to learn more about our Virtual CIO Services.
The procurement of IT can be a very “hit and miss” experience. Inconsistency with procurement leads to inconsistencies with your environment.
As a managed IT service provider, our account managers work diligently to create a standard operating environment for your business IT. Our procurement team will make the acquisition and / or consumption of IT a very easy, cost-effective process that delivers a consistent experience to your team.
Click to learn more about our Virtual CIO Services.
Given how much IT is embedded in the various technologies that power your business, it is often difficult to speak the same language with the many providers involved in delivering these services.
Whether it’s liaising with your internet company, telephony provider or other IT related vendors, our team will help bridge the technology gap and help you focus more on running your business instead.
Click to learn more about our Virtual CIO Services.
Have you ever wondered what your IT company is doing behind the scenes?
We make it easy with our MSA Insights Reporting. Your management team will continuously receive service ticket information, ticket history, and breakdown of types of works carried out by our entire team. In addition, you will also receive IT Asset health and compliance reports. Reports detailing critical information about your workstation and server assets, such as patching, performance and compliance. All this is included as standard with all our MSA’s.
Click to learn more about our Virtual CIO services.
Our service platform provides your team with 24 / 7 access, logging or checking service tickets, as well as information and reports on IT assets.
Access to our self-service system allows your employees to submit well-structured service requests at their own pace in their own time, thereby achieving a high level of service efficiency.
The Epic IT service portal is configured and customised around customer specific requirements at the time of onboard. It is designed to deliver a unique and customised experience to our managed partners.
Click to learn more about our Managed IT Support Services.
A detailed and clear agreement that defines how our team provides IT services to your business.
What we do, how we do it and when are the goals of any SLA. The Epic IT SLA describes in detail how each device, user and environment is managed by our team to eliminate potential confusion or disruption to your workflows.
The service agreement will clearly define responsibilities and expectations for both parties to ultimately deliver the best service experience to your team.
Click to learn more about our Managed IT Support Services.
Contact us today to learn how our managed IT service benefits can unlock your full it potential
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