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Managed IT Services

Local computer support

Our Services / Managed IT Services

Local computer support in Perth

Our computer support team is situated in North Perth. Backed by a Service Level agreement (SLA), we always ensure that our “IT support” service is delivered in line with customer expectation.

Epic IT’s personalised approach to computer support enables our team to maintain very long term relationships with our customers and the reason our services are regularly recommended to others.

All our managed customers have direct access to their service requests and agreement KPI’s. This allows the customer to see how their MSA is making their own team more efficient by minimising IT issues, driving productivity and delivering the expected return on investment to their business.

As a managed IT services provider, we feel it is critical to maintain this level of complete transparency in how a service is being delivered to the customer. Our unique approach to computer support, coupled with MSA insights, allows us to do just that.

Onsite field support.

We have a very active fleet of mobile technicians who enjoy interacting with our customers onsite. Onsite computer support is invaluable and a core feature of our MSA support options.

The onsite computer support team is part of a rotation consisting of the same staff you speak to on the service desk. We are prompt, very personable and arrive prepared, ready to assist. Our reach stretches beyond the Perth metro, well into the Mandurah south regions. We also frequently visit our clients along the wheat belt and further down south –

  • North Wheatbelt – New Norcia, Moora regions
  • East Wheatbelt – York, Northam regions
  • South Wheatbelt – Narrogin, Wagin regions
  • Greater Southern – Bunbury, Albany, Denmark regions

What to expect from our service team.

Documented support

Our service system will ensure each job is accurately and consistently documented and accessible to the client.

Guaranteed response

All support is SLA backed with guaranteed response times so your urgency is our priority.

Consistent experience

Peace of mind each of our service desk members will deliver the same positive experience to your team.

No call queues

You will not be placed in call queues, we promise. We would rather answer your call immediately.

Professionally trained

Our service team is Microsoft certified and professionally trained in customer service delivery.

Human

We are fun, engaging, individual personalities and we are always happy to speak to you and help.

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