Epic IT is a Perth MSP delivering managed IT, cybersecurity, cloud, and strategic advisory for businesses with 20 to 500 staff. Microsoft Solutions Partner. ISO 27001 certified. CRN Fast 50 four times.
Years as a Perth MSP
Businesses under management
Client retention rate
Average call answer time
A managed service provider — MSP — takes ownership of your IT environment under a fixed monthly agreement. Instead of calling someone when things break, you have a team that monitors, manages, and improves your systems continuously. The financial incentive is aligned: fewer problems means more profit for the MSP, so prevention becomes the priority.
At Epic IT, our managed service covers five areas: helpdesk and onsite IT support, cybersecurity, infrastructure monitoring, endpoint management, and strategic advisory (vCIO). Every client gets a dedicated account manager, a named team of engineers who know their environment, and quarterly business reviews where we report on performance and plan ahead.
We are not a generalist IT shop that also does managed services. MSP is what we do, and we have been doing it in Perth since 2003.
Everything your business needs, delivered by one provider with one monthly fee.
Perth-based helpdesk answering calls in 36 seconds. Remote and onsite support across the metro area. Proactive patching and user support, not just reactive ticket logging.
Layered security including endpoint detection and response, email filtering, security awareness training, vulnerability management, and compliance with frameworks like Essential Eight and SMB1001.
24/7 monitoring of your servers, network equipment, and cloud services. Alerts are triaged and acted on by our team — not forwarded to you as a notification you have to interpret.
Laptops, desktops, and mobile devices managed through Microsoft Intune. Patching, security policies, configuration compliance, and hardware lifecycle tracking across your entire fleet.
Strategic IT leadership without the six-figure salary. Your vCIO develops technology roadmaps, manages budgets, advises on risk, and presents quarterly business reviews with real data.
We use Anthropic’s Claude across our operations for smarter ticket triage, predictive monitoring, and faster resolutions. Read about how AI is changing IT support.
There are over 200 managed service providers in Perth. Most offer the same pitch: proactive monitoring, fast response, cybersecurity included. The difference is whether they deliver.
We answer calls in 36 seconds — measured, reported, and published. We retain 98% of our clients year over year. We are one of only a handful of Perth MSPs that hold both Microsoft Solutions Partner status for Security and Modern Work and ISO 27001 certification. We have been named in the CRN Fast 50 four times, and we back our service with a $5,000 satisfaction guarantee.
Our approach is opinionated. We chose Claude over Copilot for AI. We recommend Business Premium over Business Standard. We believe cybersecurity should be built into every managed agreement, not sold as an add-on. If you want a provider who tells you what you need to hear, not what you want to hear, we are a good fit.
Transparent pricing models so you know what you are paying for.
Most Perth MSPs use per-user pricing. You pay a fixed monthly fee per user that covers helpdesk support, monitoring, patching, endpoint management, and a base level of cybersecurity. Perth rates typically range from $120 to $250 per user per month depending on the scope of services included.
At Epic IT, our managed service agreements are all-inclusive. There are no surprise bills for “out of scope” work on standard support tasks. Project work — office moves, migrations, new deployments — is scoped and quoted separately so you always know the cost before we start.
For a detailed breakdown of what to budget, see our IT budgeting guide for Perth SMBs. For guidance on comparing MSP proposals, read our guide to choosing a managed IT provider.
Industry-specific expertise built into every managed agreement.
GP clinics, specialists, aged care. Clinical software management, Privacy Act compliance, and patient data security.
Law firms and legal practices. Document management, email encryption, and privilege-aware support.
Builders and engineers. Site connectivity, mobile device management, and project-based IT.
Schools, colleges, training providers. Student data protection, device fleets, and term-based support.
NFPs and charities. Microsoft nonprofit licensing, grant-friendly budgeting, and compliance support.
Accounting firms and financial advisers. Compliance-driven security and cloud-first infrastructure.
The fear of a messy transition is the main reason businesses stay with underperforming providers. We have onboarded hundreds of businesses from other MSPs and from in-house IT setups. Our onboarding process runs over 90 days in parallel with your existing provider — no gap in support, no downtime, no disruption to your staff.
If you are not satisfied within the first 90 days, we refund your onboarding fee and pay you $5,000. Read the full guide to switching managed IT providers.
A managed service provider takes responsibility for your IT environment under a fixed monthly agreement. Instead of paying for IT support on a break-fix basis, you pay a predictable per-user fee that covers helpdesk support, monitoring, patching, cybersecurity, and strategic advisory. The MSP’s financial incentive is aligned with yours — fewer problems means higher margins for the provider, so prevention becomes the priority.
Perth MSPs typically charge between $120 and $250 per user per month for managed IT services. The price depends on the scope of services, the size of your environment, and your compliance requirements. Businesses in regulated industries like healthcare and finance generally sit at the higher end. See our IT budgeting guide for detailed benchmarks.
IT support is one component of what an MSP delivers. An MSP provides the full stack: helpdesk support, proactive monitoring, cybersecurity, endpoint management, and strategic advisory under a single agreement. A standalone IT support provider typically handles break-fix and helpdesk only, without the proactive management and strategic planning.
Ask about response time SLAs, cybersecurity inclusions, onboarding process, strategic capability, industry experience, and exit terms. A good MSP will have specific, data-backed answers. Vague promises are a red flag. Our guide to choosing a managed IT provider in Perth covers 12 questions to ask before signing.
A well-managed MSP transition takes approximately 90 days from contract signing to full optimisation. The process runs in parallel with your existing provider to ensure continuity. Your staff keep working while the changeover happens in the background.
It should be. At Epic IT, every managed agreement includes foundational cybersecurity: endpoint protection, email filtering, patching, access controls, and security monitoring. Advanced capabilities like Essential Eight compliance, penetration testing, and security awareness training are available as additional services. If your MSP treats cybersecurity as a separate upsell, that is a gap.
At minimum, look for Microsoft Solutions Partner status (demonstrates technical competency across Microsoft’s platform) and ISO 27001 certification (demonstrates a mature information security management system). Vendor certifications from your key technology providers are also valuable. Epic IT holds both, plus CRN Fast 50 recognition and partnerships with Fortinet, Huntress, and Datto.
At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
Call Us
1300 EPIC IT
Email Us
info@epicit.com.au
Perth HQ
HQ – Unit 2, 62 Angove Street North Perth WA
Queensland Office
12 The Cct, Brisbane Airport QLD
Sydney Office
Unit 3, 104 Anglesea Street, Bondi NSW
Want to know more? Find our Privacy Policy and Terms of Use.
