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FAQ’s, tips and insights

Epic Difference / Things of Interest

Our answers and tips to your frequently asked questions.

Please explore the categories below to find great answers and tips to our product and service deliveries along with anything else ICT you may want to know! Otherwise, we would love to hear from you if you don’t find what you are looking for.

Managed IT Services

Managed IT services are a form of outsourcing that involves a third-party provider managing and maintaining an organisation’s IT systems and infrastructure. These services may include monitoring and maintaining network security, providing software updates and patches, managing backups, and providing technical support. As an extremely broad and complex industry, we thought we could help clarify many aspects and common confusions surrounding Managed IT Services via our FAQS pages.

Cyber Security

Cyber security is an evolving landscape. Cyber attacks on Australian businesses and organisations are on the rise, with a reported 30% increase in cyber security incidents in 2020. More recently, the COVID-19 pandemic has seen an increase in remote work, which has in turn increased the risk of cyber attacks on individuals and organisations. This is due to the fact that many employees access company networks and data from unsecured personal devices and home networks. Hopefully, our cyber security FAQS can help strengthen your cyber security posture.

Cloud Computing

Cloud computing is a technology that allows users to access and use computing resources, such as data storage, servers, and software, over the internet. In 2023, cloud computing is expected to continue to grow in popularity, as more organisations move their IT systems and infrastructure to the cloud. In addition to answering common questions around cloud computing, our FAQS pages will also help explain key trends in cloud computing that we predict will dominate 2023. These trends include multi-cloud and hybrid cloud, edge computing, artificial intelligence, machine learning, and cloud security.

IT Projects

Implementing new IT projects can bring various benefits to a business, such as increased productivity, improved decision-making, increased revenue, better scalability, reduced costs, improved security, enhanced customer experience, competitive advantage. Epic IT has a fantastic reputation in delivering IT projects on time, budget and we are happy to share some helpful FAQ’s on it.

Cloud Telephony

Having a cloud PBX telephony solution is crucial for modern businesses due to its numerous benefits. By moving your telephony system to the cloud, you can eliminate the need for traditional hardware and infrastructure, reducing maintenance and upgrade costs. A cloud PBX also offers scalability, allowing businesses to easily add or remove phone lines as needed. Implementing cloud telephony solutions is easy when partnering with a Managed IT Services Provider. They have the expertise to ensure smooth implementation, seamless integration with existing systems, and ongoing management, including monitoring, troubleshooting, and updates. Read on to hear answers to many popular questions around cloud telephony solutions.

IT Procurement

A Managed IT Services provider plays a crucial role in assisting businesses with IT procurement. With their expertise and knowledge of the industry, an MSP can help streamline the entire procurement process, ensuring their client acquires the right technology solutions to meet their specific needs. Firstly, they thoroughly assess the organisation’s requirements and align them with the available IT options in the market. By understanding the business goals, budget, and technology roadmap, an MSP can provide valuable insights and recommendations for the procurement strategy. Their involvement helps businesses mitigate risks, avoid potential pitfalls, and make informed decisions regarding IT procurement.

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