AI Governance, Managed AI, and Custom AI Development — from shadow AI discovery to connected business intelligence. Built for Australian businesses ready to move beyond the chatbot.
Most businesses are already using AI — but it’s disconnected. Staff paste data into free chatbots with no audit trail, no governance, and no integration with your CRM, email, or accounting systems. We help you move from shadow AI to a connected AI platform where every tool is governed, every action is logged, and AI sees your entire business — not just one system.
Every AI engagement starts with governance. We discover shadow AI already running in your environment, enforce acceptable use policies at the endpoint level, and implement conditional access controls so only approved AI tools can operate on your network.
From there, we build your AI data flow visibility — monthly risk reports, quarterly governance reviews, and compliance documentation aligned to Australian privacy law and your industry requirements. Whether you’re deploying a connected AI platform or starting with policy controls, governance is the non-negotiable foundation.
There are two problems with AI in most businesses today: data walking out the door through ungoverned chatbots, and AI tools that can only see a fraction of your operations. Copilot sees Microsoft 365 — but it’s blind to your CRM, your accounting platform, and your industry apps.
Our Managed AI service connects a central AI engine to your live business systems through secure connectors — Microsoft 365, CRM, accounting, file storage, industry apps, and communication tools. AI only accesses what it’s explicitly permitted to, with full audit logging of every action. The result is AI that draws from your entire business context, automates real workflows end-to-end, and delivers connected business intelligence — not just chat responses.
Every engagement starts with governance. Then we build and run your AI. For businesses needing bespoke solutions, we develop custom AI integrations.
Shadow AI discovery and monitoring, acceptable use policy enforcement, AI data flow visibility and controls, conditional access for AI services, monthly AI risk reports, and quarterly governance reviews. The foundation every business needs.
Everything in Governance, plus a standard AI tool across your systems, fully managed automation platform, cross-system workflow orchestration, machine-layer data governance, security review and audit logging, and ongoing platform operations.
Custom software and integrations, AI-accelerated development, data pipelines and middleware — project-based and fully maintained. For businesses that need bespoke AI solutions beyond standard automation.
A free assessment that maps your current AI usage, identifies shadow AI risks, and gives you a clear roadmap to safe, effective AI adoption.
Read our comprehensive guide to AI Governance, Managed AI, and Custom AI Development — including what’s included at every tier.
Already using Microsoft 365? See how Copilot compares to a connected AI platform — and why Managed AI sees your entire business, not just one system.
AI Governance is the foundation layer of our AI services. It includes shadow AI discovery and monitoring, acceptable use policy enforcement, AI data flow visibility and controls, conditional access for AI services, monthly AI risk and opportunity reports, and quarterly governance reviews. It gives you complete visibility and control over how AI is used across your business — technically enforced, not just by policy.
Managed AI gives you a connected AI platform — a standard AI tool deployed across your systems with cross-system workflow orchestration, full governance, and ongoing platform management by Epic IT. Custom AI Development goes beyond automation into bespoke solutions: custom software and integrations, AI-accelerated development, data pipelines and middleware, fully maintained on an ongoing basis. Most businesses start with Governance, move to Managed AI, and add Custom Development as their needs grow.
Yes. Even a single tool like Copilot introduces data exposure risks if governance isn’t in place. Without proper DLP policies and acceptable use guidelines, Copilot can surface sensitive data to users who shouldn’t see it. Governance ensures AI works within your security boundaries.
We start with discovery — mapping every AI tool in use across your organisation, including unsanctioned tools your team may be using without approval. From there, we build policies, configure DLP controls, and give you full visibility into how AI is being used and where your data is going.
Our free AI Readiness Assessment maps your current AI landscape, identifies governance gaps and shadow AI risks, benchmarks your maturity against industry standards, and delivers a prioritised roadmap. It’s a no-obligation conversation that gives you clarity on where to start.
Absolutely. Our service model is progressive — every tier builds on the one before it. Most businesses start with AI Governance to get visibility and control, then move to Managed AI when they’re ready to automate. Custom AI Development is available for businesses that need bespoke solutions. You move up the AI maturity spectrum at your own pace — from exploring, to connecting, to transforming.
At Epic IT, our specialists focus on long-term solutions for your business.
Our 90-day guarantee is simple: if you’re not satisfied, we’ll refund your onboarding fee and give you $5K. Contact us today!
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1300 EPIC IT
Email Us
info@epicit.com.au
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HQ – Unit 2, 62 Angove Street North Perth WA
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