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Case Studies
Gilmac
Gilmac have a long term association with Epic IT spanning half a decade. The basis of this relationship has been solidly built on a "good old fashion" service that is delivered time in and time out.
ET Mining
ET turned to Epic IT when they required a larger ICT provider to support their rapidly expanding organization. Four years on, we are still supporting ET's success along with their partner companies.
Orelogy
Orelogy have been partnered with Epic IT for many years. Orelogy have very unique data requirements due to the nature of their business. Epic IT responded to their needs.
Responsive computer IT support when required
As a small business, it is even more imperative to control your IT expenditure
Our "on demand" ICT support packages consist of simple ADHOC computer support (pay as you go) or a PREPAID computer support (discounted credit packages) billing model. These billing models are very popular as they allow you to control your IT expenditure and only pay for services you immediately require to resolve an incident or execute a service request.
Your business will have access to a talented and very experienced service desk team for helpdesk, service desk or IT onsite support. All Epic IT's services are backed by an industry standard SLA (Service Level Agreement) that will guarantee you a high level of service each time you engage our team in an incident resolution or service request.
On Demand IT Support Services include:
- Responsive helpdesk IT support (TIER 1)
- Experienced service desk IT support (TIER 2 and 3)
- Efficient onsite IT support (TIER 2 and 3)
- ITIL framework based certified service management
- Pay as you go billing model
- Discount rates (PREPAID only)
- Managed service options
- After hours support options
Contact EPIC IT about our ICT Services today. Get in touch »