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Case Studies

Gilmac Gilmac

Gilmac have a long term association with Epic IT spanning half a decade. The basis of this relationship has been solidly built on a "good old fashion" service that is delivered time in and time out.

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As a Perth Managed Services Provider (MSP), Epic IT have a Virtual IT department at your disposal

Epic IT will proactively manage your technology and address issues before they impact your organisation

"Managed Services" means better management, inspired leadership, strategic planning and efficient computer support for your organisation.

Our managed service plans ensure your business IT requirements are well looked after and managed at all times. Being on the front foot, allows our staff to detect, plan and react before downtime or disruption is endured to your staff and critical business operations. This strategy ensures your business IT is always functioning at its optimal level delivering the return on investment and productivity you expect.

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Depending on MSA plan chosen, Epic IT's Managed IT Services Deliver:

  • Unlimited Fixed Price IT support (phone, remote and onsite)
  • Change and Project works
  • Service Level Agreement (guaranteed response times)
  • Virtual CIO and Technical Account Management
  • Ongoing system maintenance and patch management
  • Managed Anti-virus / Anti-spam
  • Managed backups, data protection and disaster recovery
  • Managed security and threat response
  • Vendor and third party management
  • After hours support
  • Software licensing compliance
  • Discounted partner rates
  • Customer documentation and service portals

"As often stated in the medical community, prevention is the best cure. No doubt this is also applicable to your IT infrastructure."

Contact EPIC IT about our Managed IT Services Get in touch »